Motive Reviews 2,346

Really bad customer service and contract without contract. Cheating customers with 3 year contract. Even without 3 year contract signed you have one year contract anyway. Always problem to see footage... See more

Horrible experience through this company. Ensure that if you have a contract to read it with a fine tooth comb, as apparently YEARLY auto renewals are a thing, and they may wait nearly a month to fin... See more

We canceled our service in March 2025, they charged us again in July without our permission no email , mail. We called them , they didn’t want to refund us our money ( services were not used ever sinc... See more

Buyer be ware While I had this software/hardware it was glitchy and did not function how I needed it to. 3 years later my company has been folded due to astronomically high overhead costs by running... See more

I am using them for the last 10 years, Even before ELD was mandatory. Always great to work with. Very reliable and easy to reach customer service. Not sure why there are so many complains. used one... See more

Matrack Lisha she help me and very good Person and she know how to help the customer Thanks

Customer service for Motive is a joke. Every time we need help and reach out to our customer success person he NEVER returns calls or emails. I need to order more cameras, but cannot because Wes never... See more

I just receive a call from these people. Somehow they got my number and somehow they found out I was looking at purchasing DASH Cams. This was not a random call and I SWEAR TO GOD I will never buy a... See more

I lost my company because broker decided to write false freightguard on company. Motive would not cancel my subscription, I paid for more than 2 years for eld that I never used. But what makes it wor... See more

This company is deceptive unprofessional, and they are thieves. They will commit wire fraud and steal from you. Apparently they can call up visa and get your new card information. They refused to acce... See more

Absolutely horrible company. They won't let you cancel your account or give you a refund. They won't transfer devices to another company even though you've paid for them. Garbage company. Also, when I... See more

Extremely deceptive onboarding process: the sales people deliberately lie on the phone about the contract terms. When you try to cancel, they go through a fake “audit” where they say nothing went wron... See more

If I could do zero I would. In my opinion keep away from Motive - there auto renew is a complete con, even when I cancelled in writing they still renewed, they are arrogant and told me “tough you have... See more

Zero stars — if I could give negative stars, I would. This company is a complete scam. They bait you with false advertising, then send you the wrong product. I wasted two months going in circles whil... See more

We signed up for this company just for the ELD for our fleet. We did not like their service at the end of the year, we told them we are not interested in their service anymore, but they insisted that... See more

Great communication in the beginning. Lots of promises made that unfortunately weren’t kept after a contract was signed. Just a few days after a contract was in place, we were switched to a new acco... See more

If I could give a negative or "0" star I would. Motive does not care about its customers or service. Customers beware. You will be drawn into a long-term contract which would be fine if they maintaine... See more

Bad experience, signed contract twice with these people in a matter of days and my account never got activated. These people are predatory and if you're given an account rep that doesn't pick up the p... See more

NOTHING BUT CHASING PROBLEMS We have implemented motive products on all 265 of our fleet vehicles. They have been giving us nothing but problems, weather that's flagging our drivers for "speeding (... See more

Absolutely terrible experience, I renewed my contract and a week later all my cameras stopped working. I called support and literally not one person could help me and told me I had to wait for this on... See more

Their sales team lie worse than some of these recruiters for trucking companies. All they wanna do is tie you into a contract on whatever new product their pushing. Play with the numbers and whe... See more

What Every Trucker Should Know Before Choosing Motive (KeepTruckin) A true story about one cable, one contract — and a lesson in standing your ground. W... See more

The interface is okay. Customer support is a Joke. Was lied to during on boarding about the customer service we would receive and guaranteed it would be better than the provider we had just left. No... See more

If I could give a zero I would. This company may be okay but I doubt that. My issue has been with the salesman, Hector, that has continued to harass me and not taking no for an answer. He has gone... See more

They failed to send me renewal contract we have been asking them to send for days (not them us, us them) on time and because they failed to create and send the contract, they canceled the ELDs on... See more

I never agreed to an annual auto renew contract with motive, especially for a higher rate. I agreed to one year at a certain amount. I’m not paying $50 a month (higher than I originally agreed... See more

They are a scam/crooks. I called to cancel the service I had paid for a year in advance. They refused to refund my money with 6 months left in the contract. They also charged my account after I cancel... See more

never again going with motive. i told them to remove a truck last year which they said they did, but i was wrong they kept charging me all these months when i said i need a credit for all those months... See more

Stay away! software is good, but they have crafty renewal contract and procedure - one year contract expired, and they turned off all my trucks and demanded to sign contract quickly to continue busin... See more

Motive is a scam, I was lied to by Griffin Waheb as to what services were going to be provided under the contract. He is no longer with the company. Now I am stuck dealing with Dennis Robinson, I am n... See more

I cancelled this service over a year ago and was still charged for the service. The renewal was set for June 30 this year and you are supposed to cancel 30 days before. I also called in and was tran... See more

My company was with Motive for about 6 years. Nothing but hardware problems, very poor support, and constant hassles in a variety of areas. As they got bigger, it got even worse. In the beginning, you... See more

Wish it was possible to put 5 negative stars but since it still requires at least 1 positive star I'll have no choice with that being said, this is the worst company I've ever done business with. An... See more

If you subscribe and use gomotive.com for your trucking business, be aware they will NOT LET YOU CANCEL YOUR SUBSCRIPTION when you want to. Because of the way they do their contracts you must keep pa... See more

At first they’re good but we told them back in August we had lost our business and didn’t require they’re services anymore. They said that our contract expires in March. We let it go to March not usin... See more

Worst company to deal with Ever. invest your money somewhere else, as soon as you sign the contract you'll get no support and you'll get all the hidden fees. also you can't cancel because lookup th... See more

Excellent communication until you sign the paperwork. Once you do, it's crickets from them should you have an issue. From the start, I was not able to log in to my account to activate the device. It t... See more

I’m extremely disappointed with Motive (formerly KeepTruckin). I requested cancellation of my account 10 months in advance, clearly stating that I did not want to renew. Despite this, my account... See more

Never do business with a company that requires a one or two year subscription period. It is almost impossible to cancel their subscription, and they continue to make payment increases without your... See more

Customer service is a joke I bought two year annual subscription $1230. When I received order they sent me wrong cable my truck has obd and they send me rp1226 j1939.i called in to send me a right cab... See more

I strongly DO NOT recommend Motive. This company completely misled us and then refused to take any responsibility. Back in February, our account supervisor clearly told us we would receive a ref... See more

We started with them years ago and had a horrible experience from the start getting the correct cables from them and multiple issues getting service from a support agent while on the road. It has cool... See more

Difficulty with cancellation process -- charged late fees within 7 days of receiving the invoice though neither the invoice nor the contract referenced late fees or their percentage. Could not unders... See more

STAY AWAY! If I could give zero stars I would. They have been charging me with my permission. Don’t even own their device nor do I have a truck that require an eld. They refuse to stop charging til th... See more

When it was “keep on trucking” it was good. Now you have a bunch of people that don’t seem to know what they’re doing. I was told I was gonna get a call back and never received one, this guy Ryan P... See more

Terrible sales rep, Howard. I explained we went with another company and he got angry, told me sales reps have lives too and hung up on me. Dodged a bullet if this is an example of how they treat thei... See more

I regret signing up with this company. From the very beginning their sales team made big promises about service and support that were completely false once the contract was signed. The automatic renew... See more

Motive pricing.. 1. They closed my account even though it was in technical reviews due to 2 accidents (not at fault) were NOT reported at all(one head on, and one roll over) Went to tech... See more

STAY AWAY FROM THIS COMPANY. Total scam, they have deceptive trade practices and will not allow you to cancel your contract. I have tried for 9 months now to cancel and it's the same, call this p... See more

I just tried to cancel because I’m going out of business. I just paid motive 6 months in advance . I tried to get some of my money back and was told basically no refund. If you use them pay month to m... See more