While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

2.1

Poor

TrustScore 2 out of 5

12 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I strongly advise avoiding GoBathrooms…

I strongly advise avoiding GoBathrooms and am disgusted after my terrible experience. They fitted my bathroom and installed a more powerful electric shower — but used the old cable, which wasn’t rated for the new shower.

Soon after, the shower started smoking and gave off a burning smell, posing a real fire hazard. An independent electrician confirmed the cable was completely unsuitable and had to be replaced urgently.

Despite repeated requests, I never received an electrical safety certificate, which should be legally required for this kind of work. I’ve tried to contact the company several times and even left comments on their social media, which were ignored and deleted instead of addressed.

This whole experience has been unsafe, unprofessional, and deeply disappointing. I had to pay out of pocket to make their work safe. I would not trust this company with any electrical or bathroom work.

September 4, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Would give no stars if possible

Would give no stars if possible. Bought bath and surface became uncleanable and marked in 13 months Asked about 25 yr warranty and told not applicable and blamed me for the marks. Only offered 10% off a new bath. Very poor sarcastic Customer service who refused to help in any way and finished saying “I hope you have a lovely day”. Cheap bath and company. Also check other poor reviews. They have changed names and also known as The bath people. My advice stay well clear. I wish I had

June 23, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID THIS COMPANY

AVOID THIS PERSON
Sent a battered radiator, literally dinted, scraped and marked. Refused a full refund and were not interested it was sent in such a poor way. Avoid - I got my credit card involved so I recommend you always pay on CC for goods.

February 17, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Avoid at all costs

They're selling low-quality items and will make up any excuse not to stand behind their promises. Their guarantee means nothing - they're insolent and fraudulent as many comments already mention in here

March 11, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered tiles threw amazon

I ordered tiles threw amazon.
Nice white gloss brick type lovely.
They arrived black tiles broken & even used tiles still with the grout stuck on the back of them.
Bloody fuming & my tilers coming Monday.

November 23, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Worst company to deal SCAMMERS

Worst company to deal with. I paid £3300 and i got the problem straight away and contacted them on numerous occasions but they always give false promises and make excuses. My bath tub is leaking water and i have no one to contact with this company. They have blocked me on Facebook so i can not leave the review. I am so disappointed with their service and i would not recommend this company and their people to anyone. Beware with these scammers. They are only interested in the money from the people but give zero service and zero customer care. SCAMMERS SCAMMERS
BEWARE BEWARE

October 26, 2023
Unprompted review
Rated 1 out of 5 stars

Refused to honour 10 year guarantee…

Refused to honour 10 year guarantee after sink colour faded in places. Blamed toothpaste water or cleaning products ( which i dont use! If toothpaste ruins the sink why is it a bathroom sink? I also have a water softener so no limescale which is why i dont need strong cleaning products. They do not give a monkeys about complaints or faults probably due to their positive "ratings" on ebay. Beware if it goes wrong your stuffed you lose your money. Loik at negative reviews first. Pay more for a product from a more reputable company is my advice.

March 27, 2024
Unprompted review
Rated 1 out of 5 stars

Purchased a toilet through their ebay…

Purchased a toilet through their ebay store. @thebathpeople.
Toilet arrived and is warped. They've refused to replace and have been very unhelpful.
If trustedpilot have to include a banner about them you know you should avoid them!
Banner:
We’ve found out that this company has been displaying Trustpilot content incorrectly.

This could mean showing an inaccurate star rating or TrustScore, or displaying reviews they’re not permitted to use.

We take the integrity of our platform very seriously, and wanted to let you know this company hasn’t been playing by the rules. When we uncover misuse, we take action and alert our community.

October 27, 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look