Please Note: This review was not unprompted but a result of a direct email to me Parcels being thrown or dragged down the stairs because they are heavy and then just left leaning against the ho... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
GLS are very slow but the worst is that the tracking is never updated until the night (or early morning) before you are due to receive the parcel. The issue seems to be that they are partnered with an... See more
Company replied
The parcels are consistently left by the street - every single time I receive a delivery via GLS I have to go searching for it! Every other delivery company has the ability to open the little gate a... See more
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Received notification so say parcel was delivered, however nobody called to the house . I called customer service to enquire which advised a note stated it was left at front gate....when I checked... See more
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Company details
Written by the company
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Contact info
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Ireland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
2.9
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 51% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient Delivery
Delivery as specified in the email. Courteous and friendly driver.
July 15, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for sharing your positive experience! We are thrilled to hear that your delivery arrived exactly when expected and that our team member made such a great impression.
Warm Regards,
GLS Ireland
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The driver did not deliver my package…
The driver did not deliver my package at home he left it at the golfcourse gate along with all the other packages this is unexaptable and very bad expieriance
July 15, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are very sorry to hear about how your delivery was handled. This is certainly not the standard of care we expect, and we sincerely apologize for the frustration and concern this has caused.
Please reply to the Trustpilot information request with your tracking or address details so we can investigate this directly with the local depot and address it with the driver involved.
Warm Regards,
GLS Ireland
After 3 weeks it was delivered to my…
After 3 weeks it was delivered to my door . Thank youfor making it easy for me ,leaving it at the door made a huge difference.
Regards JaniceSimcox
July 14, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your feedback! We are very glad that leaving the package at your door made things easier and made a positive difference for you.
We appreciate you taking the time to share your experience with us.
Warm Regards,
GLS Ireland
I ordered a watch from Germany and got…
I ordered a watch from Germany and got a notification to say my parcel was delivered at 23.35 (i mean who delivers at this time of night). My parcel had not been delivered, I emailed and got nothing from them and then when I called they told me my parcel had been delivered which I disputed. The customer service rep then tells me it was delivered 3k from my address and the driver will get it amd get it to me within a week. Would not recommend this company whatsoever
July 15, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are incredibly sorry for the stress and trouble this situation has caused you. Ensuring your parcel reaches the correct destination is our top priority, and we deeply regret that this was not your experience.
Please reply to the Trustpilot information request with your tracking or address details so we can investigate this directly with the local depot.
Warm Regards,
GLS Ireland
The delivery driver was useless and rude!
The delivery driver was useless and rude!
I recieved a phone call from him, telling me he was waiting outside. I informed him that my friend was home who will be collecting the delivery and requires help bringing the boxes to the door as he has an injury and was in a boot, recovering. With no response, he hung up the phone. Later, I found out that the delivery man did not help him at all, and just dropped the boxes outside the van and left - leaving my injured friend to carry 2x 15-20kg boxes up stairs to his apartment that was 50 meters away. I do NOT recommend using this company!!
June 22, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are very sorry to hear about your experience. This is certainly not the standard of service we aim to provide, and we sincerely apologize for the frustration and inconvenience caused.
Please reply to the Trustpilot information request with your tracking or address details so we can investigate this directly with the local depot.
Warm Regards,
GLS Ireland
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Reply from GLS Ireland
Good afternoon,
Thank you so much for the feedback! We are very pleased to hear that you are happy with the service we provided.
We really appreciate you taking a moment to leave us a review.
Warm Regards,
GLS Ireland
The delivery was left in the garden…
The delivery was left in the garden ,,never ring bell at the door
Person with mobile problem leave here ‼️
Parcel had b stolen before ‼️
Today likely we’re going out when found parcel in the garden..
Few the envelopes of food h explosion ,,,
July 15, 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
We are very sorry to hear about this experience and the condition of your delivery. This is certainly not the standard of service or care we expect, and we sincerely apologize for the distress and inconvenience this has caused.
Please reply to the Trustpilot information request with your tracking or address details so we can urgently investigate this matter with the local depot and the driver involved.
Warm Regards,
GLS Ireland
Ridiculous delay in arriving
26th June the conformation of this order on its way was emailed to me. It arrived today Wednesday 15th July. Its dog food so obviously I had to buy elsewhere.
July 15, 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
We are very sorry for this significant delay and the inconvenience it caused, especially since you had to make alternative arrangements in the meantime. This is certainly not the level of service we aim to provide.
If you would like us to investigate what caused this delay, please reply to the Trustpilot information request with your tracking details so we can look into this with the relevant depot.
Warm Regards,
GLS Ireland
Friendly guy
On time, friendly and helpful and very considerate around the dogs when driving up to the house. My dogs are bit stupid around traffic. Handle the parcel with care.
July 15, 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you so much for taking the time to share your feedback! We are absolutely delighted to hear that our driver was so polite, careful, and mindful of your pets when arriving at your home.
We truly appreciate your kind words and are glad we could deliver a great experience for you.
Warm Regards,
GLS Ireland
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very bad
very bad, they dropped the package at the door and didn't even check if anyone was home. The package was left unsafely
July 15, 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
We are very sorry to hear about how your delivery was handled. This is certainly not the standard of service or care we expect from our team, and we apologize for the concern this has caused.
Please reply to the Trustpilot information request with your tracking or address details so we can address this directly with the local depot and the driver involved.
Warm Regards,
GLS Ireland
Reply from GLS Ireland
Good afternoon,
Thank you for the wonderful feedback! We are thrilled to hear that everything went perfectly smoothly with your delivery.
We appreciate you taking the time to share your experience with us.
Warm Regards,
GLS Ireland
It took three weeks to transport my…
It took three weeks to transport my parcel from the Netherlands to Ireland - that's not acceptable.
The driver was not very helpful either.
July 15, 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
We are very sorry to hear about your experience. This is certainly not the standard of service we aim to provide, and we sincerely apologize for the frustration caused.
If you would like us to investigate this further, please reply to the Trustpilot information request with your tracking details so we can address this with the relevant depot.
Warm Regards,
GLS Ireland
Waited over two weeks for delivery
Waited over two weeks for delivery. One weekend I’ve got a message that my parcel was going to be delivered on Wednesday and that never happened. Only after bringing up complaint to the sender my parcel was found and delivered
July 15, 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
We are very sorry for the significant delay and the frustration caused by the incorrect delivery updates before your package finally arrived. This is certainly not the level of service we aim to provide, and we appreciate your patience.
If you would like us to investigate what caused this issue, please reply to the Trustpilot information request with your tracking details so we can address this with the relevant depot.
Warm Regards,
GLS Ireland
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Reply from GLS Ireland
Good afternoon,
Thank you so much for the great review! We are glad to hear that you consistently have a positive and seamless experience with our deliveries.
We truly appreciate you taking the time to share your feedback with us.
Warm Regards,
GLS Ireland
My parcel was lost, found & delivered in the crappiest way possible
My parcel was lost, but miraculously found after 17 days and 3 emails to the sellers customer service team. During that 17 days period the gls tracking showed that the parcel has not yet been handed to them.
The delivery person rang the bell, dropped the parcel on the ground, and apparently ran away because the unmarked vehicle they used was speeding away by the time I reached the front door.
July 15, 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
We are very sorry to hear about this frustrating experience. This is certainly not the standard of service we aim to provide, and we apologize for the inconvenience caused.
Please reply to the Trustpilot information request with your tracking or address details so we can investigate this delivery with the local depot.
Warm Regards,
GLS Ireland
Reply from GLS Ireland
Good afternoon,
Thank you for the excellent review! We are delighted to hear that you consistently receive polite and on-time service from us.
We truly appreciate you taking the time to share your positive experience!
Warm Regards,
GLS Ireland
Old school customer service
Lovely driver , old school dub , gave me a quick ring to say he’d drop packed in next door as well as well as a note .. this is someone that takes pride in there job and looking after the customer
July 13, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the fantastic review! We are absolutely delighted to hear about your positive experience with our driver and his excellent, old-school customer service.
We truly appreciate you taking the time to share your kind words about our team.
Warm Regards,
GLS Ireland
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Totally unpredictable
Two days in a row I have got emails that my parcel will be delivered today, it did finally arrive at 1845 on the second day.
July 14, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are very sorry for the frustration and inconvenience this has caused. We understand how frustrating it is to receive notifications that your parcel will be delivered, only for it not to arrive as expected.
Please reply to the Trustpilot information request with your tracking or address details. We will contact your local depot immediately to find out what is causing this delay and ensure your parcel is delivered to you as quickly as possible.
Warm Regards,
GLS Ireland
Error in delivery
Initially I was disappointed that my item was delivered to the wrong house. But on contacting the customer service department this error was corrected and my item was delivered first thing this morning. That is a good customer service and I was delighted that the problem was sorted quickly and efficiently.
July 13, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your feedback. We are very sorry for the initial error with your delivery, but we are absolutely delighted to hear that our customer service team was able to step in and resolve this for you quickly and efficiently.
We always aim to make things right when mistakes happen, and we truly appreciate you taking the time to highlight their quick support.
Warm Regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for the great review! We are delighted to hear that your experience was easy from start to finish.
We appreciate you taking the time to share your feedback.
Warm regards,
GLS Ireland
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