GLS Denmark Reviews 1,899,217

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and reliable delivery service, often highlighting the convenience of pick-up systems and the ability to track packages easily. Many consumers appreciate the efficient and smooth user experience, noting the punctuality and good condition of their received items. The staff is also often commended for their helpfulness and positive attitude. However, some customers were not happy with the delivery service, mentioning instances where packages were not delivered to their home despite being present, or were rerouted to distant pick-up points without proper notification. A few people also felt that the product information, particularly regarding weight, was sometimes inaccurate, and there were occasional reports of damaged items upon arrival.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, with many praising fast and reliable deliveries, often... See more

Service

Customers had positive experiences with service. Many reviewers praise the swift, professional, and quick... See more

Product

Users describe ambiguous interactions with product. Many customers express satisfaction, praising fast... See more

User experience

People report positive experiences with user experience. Many customers describe it as easy, fast,... See more

Staff

Consumers generally find staff to be positive. Many reviewers praise the quick and professional handling of... See more

Based on these reviews

Rated 5 out of 5 stars

GLS + 365discount have a nice pick-up system. Delivery of GLS was quick, pick up point very close to home on a 365discount supermarket. Inside the supermarket, the GLS desk system is half automated... See more

Rated 5 out of 5 stars

everything is spot on with GLS, never had issues, it is a well designed machine where all the cogs just work in Europe. keep it up guys, you are all working your butts off.

Rated 5 out of 5 stars

Fast and reliable delivery. I enjoy my packages coming through GLS . Updates are prompt and they check in.

Rated 4 out of 5 stars

Ordered home delivery and it got delivered to a pakkeshop (apparently they tried to deliver it to my home but said were not successful) even though I was home that day. Called customer service and the... See more

Rated 5 out of 5 stars

The shipper and GLS were both flawless! I really appreciate it!

Rated 5 out of 5 stars

Quick and reliable as usual..Womans knickers fit me fine and are much more comfy than my men's briefs.!!

Rated 5 out of 5 stars

Package arrived undamaged, in a timely manner, to a convenient location - there's nothing else I could have hoped for.

Rated 1 out of 5 stars

They refuse to deliver my parcel despite having power of attorney to do so. Claim it does not work for apartment buildings. They should not fool their customers into thinking the power of attorney is... See more

Company replied

Rated 2 out of 5 stars

First they lost the package (I was told it was on a wrong shelf in the warehouse) which delayed the delivery. I ordered freshly roasted coffee beans from a new roaster so delayed delivery actually h... See more

Company replied

Rated 5 out of 5 stars

The package came on time, I really like it. I'm happy with DA shift, they work very good, thank you so much G. H. End.

Rated 5 out of 5 stars

The package arrived nice and safely. and I could track where it was. although it took longer than I wanted it. they can't really control that,

Rated 1 out of 5 stars

The delivery was to my home, I was at home all day, I also have a doorbell, but no one bothered to bring it to me because it was a shipment of about 15 kg. They took my money and in the end I went to... See more

Company replied

Rated 5 out of 5 stars

It was a very good and wonderful experience, everything was perfect and without any damage.

Rated 5 out of 5 stars

I received it quickly, they put a candy in it, it's nice! The packaging is beautiful! ☺️But I haven't used it yet because I just picked it up!

Rated 1 out of 5 stars

I paid for home delivery from Jysk that uses GLS for delivery. I received the email from GLS with the link to the tracking system. Their tracking system did not say the estimated delivery day, only wh... See more

Company replied

Rated 5 out of 5 stars

Swift and professional handling of my shipment, good notification of the track and trace process and delivery as described.

Rated 3 out of 5 stars

I give that because i think the man must to help me because im women to pick up my product the 29-30 kg , and he not help me and I had to carry a very heavy package up the stairs to the first floor a... See more

Company replied

Rated 1 out of 5 stars

I had waited all day long for my delivery, while checking the tacking all the time. Our doorbell works perfectly and my name is very clear. Late afternoon it says on the tracking “we missed you at ho... See more

Company replied

Rated 1 out of 5 stars

I needed my package to be delivered to my address and I paid for it. I was at home the day of delivery waiting for the package to arrive, but instead, I received a message telling that they have deliv... See more

Company replied

Rated 5 out of 5 stars

A nice quick , easy order. Very well packed, products are good, thank you .

Rated 1 out of 5 stars

Very bad customer experience Today received package which supposed to be 20 kg but got 10 kg with no explanation. Also shipment doesn’t have weight information, neither from sender nor from GLS. Kvi... See more

Company replied

Rated 4 out of 5 stars

The package was delivered in time, I am very happy with this. The tracking was good. Only one part in the box was broken.

Rated 1 out of 5 stars

The only mail I got was when the tracking number was made (05.02.2026). Since then no further information. Yesterday evening (12.02.2026) I go search for updates and find out that there were suppo... See more

Company replied

Rated 1 out of 5 stars

They refuse to deliver my parcel despite power of attorney. This is the second time within less than a month they make this mistake. Avoid this company at all costs. Use the more reliable and professi... See more

Company replied

Rated 1 out of 5 stars

I paid for delivery to the door, I have the app. No pre-notification the delivery was on it’s way. Suddenly I just get an email saying there was an attempt to deliver and since I was not home (in the... See more

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Shipping and Mailing Service
  4. Shipping Service

About GLS Denmark

Written by the company

Det, du sender og modtager, betyder noget. Det véd vi hos GLS. Og er det vigtigt for dig, er det vigtigt for os.

Vi har mere end 1200 GLS-biler og 1.750 pakkeshops, så vi altid er tæt på dig. Vi leverer, hvor det passer dig bedst, og sørger for, din pakke kommer hurtigt og sikkert frem. Er du ikke hjemme, tager vi den med til din lokale PakkeShop, eller du kan give os fuldmagt til at lægge den et aftalt sted på adressen.

Du kan altid følge dine pakker via Track&Trace, som du finder her: http://bit.ly/findpakke

Du kan også følge dine pakker via GLS-appen, der giver dig det fulde overblik over dine pakker: Download den her: https://link.gls.dk/glsappen

Contact info

GLS-appen gør dit liv lidt nemmere

Med GLS-appen har du altid det fulde overblik over dine pakker.

4.6

Excellent

TrustScore 4.5 out of 5

2M reviews

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Rated 1 out of 5 stars

I pay for home delivery

I pay for home delivery, I stay home to be available for the delivery, and several times now they haven't even bothered to try. They just say it wasn't possible and send the items to a store. No other post service has this problem.

April 16, 2026
GLS Denmark logo

Reply from GLS Denmark

Hi JustMe 😊

Thank you for reaching out 🤗

According to the drivers GPS and pictures from the delivery attempt, we were at your address at 08.09 o'clock.

We appreciate your feedback. It will help us to improve.

Have a nice day 💙

Best regards
Sophie V - Customer Service

Rated 1 out of 5 stars

Apartment deliveries will always fail…

Apartment deliveries will always fail since couriers cannot bother to use intercom.

This has happened the last four times I have used them, and everyone in my building and everyone I know have had the same experience.

April 16, 2026
Unprompted review
GLS Denmark logo

Reply from GLS Denmark

Hi Robert

Thank you for sharing your experience with us 💙

I would really like to help you, but there is no parcelnumber given in your review, and therefore I cannot investigate the matter.

You are welcome to contact us on 76331111 or write to us at kontaktgls.dk 😊

I wish you a wonderful day ☀️

Best regards
Anders J - Customer Service

Rated 1 out of 5 stars

No home deliver

Hello, I have paid for home delivery, but the company has delivered my package to a contracted shop instead and is asking me to go there to pick it up. This has happened several times, and I would like to file a complaint about this issue.

April 16, 2026
GLS Denmark logo

Reply from GLS Denmark

Hi Reza

Thank you for sharing your experience with us 🤗


I can see we have a picture from the driver, with a picture of him at your adresse.


When we do not meet anyone at the address, the parcel will be delivered to a nearby ParcelShop, so you can get your parcel the same day.


I have notified the responsible depot about your experience.


You are also very welcome to call us on 76331111.

I wish you a good day 💙

Rated 1 out of 5 stars

Heavy parcel has been delivered to the pick-up point

The package was delivered to a pickup location instead of my home address. I was home all day, but there was no doorbell or phone call, not even a notification in the app about the redirection. This package is large and heavy, so it was ordered for door-to-door delivery. I had to find someone to help me carry it. Why can't I receive the service I ordered?

April 15, 2026
GLS Denmark logo

Reply from GLS Denmark

Hi  😊

Thank you for reaching out 💙

I’m sorry to hear that you had a bad experience with the delivery of your parcel 😔

At a delivery attempt, the driver must be at your address for 1,5-2 minutes.

We appreciate your feedback. It will help us to improve.

Have a nice day ☀️

Best regards
Anders J - Customer Service

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