Took over 3 weeks to receive the product. Received a notice of a partial delivery at one point that didn't make any sense since I only ordered one bottle. Have been using the drops for a good 2 week... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I dislike your product because of its taste. I remember when your product taste was less better. I do understand if you have used different ingredients, but I can not get past the taste.
Company replied
I bought nano dry eye drops, after a few weeks I started to notice my eyes felt tight and looked smaller in the morning, my eyesight seems worse since I’ve started using this product, I certainly woul... See more
Company replied
Took too long to receive order. Promise date given not met. Took closer to a month to receive merchdise.
Company replied
Company details
Written by the company
GetLumiDrop is a wellness company dedicated to advancing natural eye and ear health through science-backed, innovative supplements. We proudly offer two flagship products: GetLuminEye, a powerful sublingual eye supplement designed to support clearer vision and overall eye health, and GetLuminEar, our specialized formula for enhanced ear wellness and hearing clarity. What makes us unique is our commitment to transparency, quality, and real results. All of our products are made in GMP-certified facilities in the USA, using carefully selected ingredients that are clinically researched for safety and effectiveness. Unlike traditional eye or ear treatments, our sublingual delivery system ensures faster absorption and maximum bioavailability making it easier for your body to benefit. We’re more than just a supplement brand, we’re a community driven by the stories of customers who’ve experienced real improvements in their daily lives. With thousands of positive reviews and a focus on compassionate customer care, GetLuminDrop is here to help you see, hear, and live better naturally.
Contact info
30n North Gould Street, 82801 , Sheridan, United States
- support@getlumineye.com
- getlumineye.com
3.3
Average
127 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve used this product almost a year change in quality
I’ve used this product almost a year. Saw improvement first 6 months of use. However, each order has come with different ingredients and quality. My most recent bottle is much thinner. I’m noticing my floaters are increasing and my vision is deteriorating. I cannot find a way to contact company to answer my questions. Will not reorder until I have answers.
May 12, 2026
Unprompted review
Reply from LuminNano Drop
Hi Julie!
Thank you for sharing your feedback and for being a valued customer for nearly a year.
We're pleased to hear that you experienced positive results during your first several months of using LuminEye. We understand your concern regarding the differences you've noticed between bottles. While minor variations in color, taste, and consistency can occur because we use natural ingredients and do not rely on artificial stabilizers, these changes do not affect the safety or intended effectiveness of the product.
We are also sorry to hear about your recent concerns regarding floaters and changes in your vision. We would appreciate the opportunity to review your experience and answer any questions you may have. Our customer support team is available via email and would be happy to assist you directly.
Please reach out to us at support@lumineye.com so we can look into your concerns and provide personalized assistance. We value your feedback and hope to have the opportunity to restore your confidence in our product.
I do not want to use this product…
I do not want to use this product anymore and I sent them an email to cancel my subscription..3 months ago!! Today I get charged again for another bottle .tis company makes it difficult to cancel a subscription..I got the run around last time and I am having to go through it again..just cancel the order for goodness sake...not a good company at all very deceitful
April 7, 2026
Unprompted review
Reply from LuminNano Drop
Hi there,
We’re really sorry to hear about your experience, and we understand how frustrating this must feel.
This is definitely not the kind of experience we want for our customers, especially when it comes to something as important as subscription management. We take concerns like this very seriously and want to make sure this is resolved for you as quickly as possible.
Please reach out to us directly at support@getlumineye.com
so we can locate your account, ensure your subscription is fully canceled, and review the recent charge right away. We’ll do our best to make this right.
Thank you for bringing this to our attention.
I bought nano dry eye drops
I bought nano dry eye drops, after a few weeks I started to notice my eyes felt tight and looked smaller in the morning, my eyesight seems worse since I’ve started using this product, I certainly wouldn’t recommend it.
January 1, 2026
Unprompted review
Reply from LuminNano Drop
We’re very sorry to hear about the changes you’ve noticed after using LuminEye. Your feedback is important, and we want to ensure your safety and well-being.
We recommend discontinuing use and consulting a healthcare professional to review your eye health. If you’d like, our team can also assist you with a refund for any unused product.
Thank you for sharing your experience, and we appreciate the opportunity to support you.
I feel the difference in my eyes!
I feel the difference in my eyes. I've gone back to my glasses from my old prescription too! It's been awesome!
January 25, 2026
Unprompted review
Reply from LuminNano Drop
That’s wonderful to hear — thank you so much for sharing this! 😊
We’re thrilled that you’re feeling a real difference and even able to go back to your older prescription glasses — that’s an amazing milestone. It’s always encouraging to hear how Lumineye is making a positive impact.
We truly appreciate your trust and are grateful you took the time to leave a review. Wishing you continued improvements and clearer days ahead!
Bad company
I placed an order for 3 bottles of Lumineye. The company sent me a bottle of LuminEAR in error. When I discovered the issue the company refused to correct/replace. I will no longer patronize this company.
September 21, 2025
Reply from LuminNano Drop
We’re truly sorry to hear about your experience, and we understand how frustrating it is to receive an incomplete order. That’s definitely not the experience we want for our customers.
This is not our standard, and we’d really appreciate the opportunity to review what happened and make things right if there was an error in fulfillment or communication. Please reach out to our customer support team directly so we can investigate your order and assist you properly.
You can contact us at support@getluminereye.com
, and our team will be happy to help.
Thank you for bringing this to our attention, and we hope we can restore your confidence in Lumineye.
Nano eye drops
I think nano eye drops are very dangerous I have used this product for 3 weeks and every time I used it I had terrible irritation in my eyes It is very expensive and should be taken off the market It claims to make you have clear eyesight but I find it has made it worse
October 8, 2025
Unprompted review
Reply from LuminNano Drop
Thank you for sharing your experience, and we’re truly sorry to hear about the irritation you’ve experienced.
We’d like to clarify an important point: LuminEye is not an eye drop and should never be applied directly into the eyes. It is an oral liquid supplement, designed to be taken by mouth (under the tongue or as directed on our website), not placed in the eyes. Using it as an eye drop can cause irritation and discomfort, as it is not formulated for topical eye use.
LuminEye works systemically by supporting eye health from within through nutrition and antioxidant support, and results can vary depending on individual conditions. It is not a medication and does not claim to instantly “clear” vision or replace medical treatment.
Your safety is very important to us, and we would appreciate the opportunity to review how the product was used and assist further. Please reach out to our support team directly through our official website so we can help address your concerns appropriately.
Thank you for bringing this to our attention.
Stained teeth brown/yellow. Horrible taste.
I Tried it, and, in addition to the taste being repulsive and vile, it immediately colored my teeth yellow/brown! And it was NOT easy to wash away that color. I brushed my teeth three times. (The toothbrush then had the brown/yellow tint to it even after I washed it.) I then used mouthwash. Positively vile stuff.
December 17, 2025
Unprompted review
Reply from LuminNano Drop
We’re truly sorry to hear about your experience, and we appreciate you sharing this feedback.
LuminEye is an oral liquid supplement, it’s made with highly concentrated natural ingredients. Because we don’t use artificial colors, sweeteners, or chemical stabilizers, some batches can have a deep natural pigment, which may temporarily stain the tongue or teeth. This staining is not permanent and typically fades with normal brushing and hydration, but we understand how unpleasant and unexpected that can be.
Taste sensitivity can also vary widely from person to person, especially with concentrated botanical formulas. Many customers find it easier to take by:
* Placing it toward the back of the mouth
* Following immediately with water or juice
* Taking it with food (if tolerated)
That said, we never want anyone to feel uncomfortable or dissatisfied. If this experience didn’t work for you, we encourage you to reach out to our support team so we can review your order and discuss next steps.
Thank you for taking the time to leave feedback — we take concerns like this seriously and use them to improve clarity and customer experience.
stay clear.. company are awful and product dangerous
company are awful. The eyedrops nain ingredient Mentha Piperata is considered very dangerous abd should not be put i eyes. I used 3 times only and my eyes are still stinging. Took about a month delivery and customer service the worst I have EVER come across. I would give them minus 5 if I could
December 14, 2025
Unprompted review
Reply from LuminNano Drop
We’re very sorry to hear about your experience, and we appreciate you sharing your concerns. We’d like to clarify an important point for accuracy and safety.
LuminEye is NOT an eye drop.
It is an oral liquid supplement and is not intended to be placed directly into the eyes. All directions clearly indicate that it should be taken by mouth only. Mentha piperita (peppermint) is included in very small, regulated amounts as part of an oral formulation and is not used as an ocular ingredient.
If the product was applied directly to the eyes, we strongly recommend discontinuing use immediately and consulting a medical professional for proper care.
Regarding delivery and customer service, we sincerely apologize if your experience fell short. That is never our intention, and we take this feedback seriously. If you’re willing, we encourage you to contact our support team so we can review your case and assist appropriately.
Your safety is important to us, and we appreciate the opportunity to clarify this publicly for other readers.
LuminEye did nothing for my floaters…
LuminEye did nothing for my floaters and I made a purchase twice.
November 21, 2025
Unprompted review
Reply from LuminNano Drop
Hi Audrey,
We sincerely apologize that LuminEye did not provide the expected results for your floaters after two purchases.
Results can vary depending on individual body chemistry and the specific cause of the floaters. It may take up to 90 days of consistent use to see improvement, depending on the severity of your condition.
Please feel free to reach out to our support team at support@getlumineye.com if you have any questions about continued usage or your account.
Seems to have gotten rid of black floaters.
Seems to have gotten rid of black floaters.Helped ny vision, I have type1 diabetes.
November 14, 2025
Reply from LuminNano Drop
That is wonderful news! We are thrilled to hear that the drops seem to have gotten rid of your black floaters and helped your vision, especially since you manage Type 1 diabetes.
Thank you for sharing this positive and specific feedback with us.
Warm regards,
LuminEye Customer Support Team
Let this not work lumineye said me yes…
Let this not work lumineye said me yes not work do I need
October 21, 2025
Reply from LuminNano Drop
Dear Pedro,
We appreciate you taking the time to provide your feedback to us.
To ensure we can address your experience effectively and make necessary improvements to our product, could you please share more details with us about what you have noticed?
Warm regards,
LuminEye Customer Support Team
Took over 3 weeks to receive the…
Took over 3 weeks to receive the product. Received a notice of a partial delivery at one point that didn't make any sense since I only ordered one bottle. Have been using the drops for a good 2 weeks and have noticed a slight improvement. Will continue as maybe results come after continued use.
October 13, 2025
Reply from LuminNano Drop
That is good news that you have already noticed a slight improvement after just two weeks of use. We agree that continuing use often brings more noticeable results over time.
We sincerely apologize that it took over three weeks to receive your product and for the confusing partial delivery notification you received regarding your single bottle order. We are actively working on improving our delivery process to make it more efficient.
If you have any tracking concerns with a future order, please reach out to our support team at support@getlumineye.com, and we will be happy to help you with the tracking details.
Warm regards,
LuminEye Customer Support Team
I dislike your product because of its…
I dislike your product because of its taste.
I remember when your product taste was less better. I do understand if you have used different ingredients, but I can not get past the taste.
October 13, 2025
Reply from LuminNano Drop
We sincerely apologize that the flavor profile is challenging for you. We understand your concern regarding the change in flavor.
If you wish to attempt masking the flavor, here are a few tips:
* Mix with Juice: After holding the drops under your tongue for 30–60 seconds, immediately chase them down with a strong-flavored liquid like orange juice or apple juice.
* Small Amount of Water: Mix the full dose into a very small amount of water (1-2 tablespoons) and swallow it quickly. Note that this may slightly reduce the sublingual absorption benefit.
If you decide the taste is too unbearable, please reach out to our support team at support@getlumineye.com so we can assist you with canceling your subscription and processing a refund.
Warm regards,
LuminEye Customer Support Team
it tastes like vomit
October 13, 2025
Reply from LuminNano Drop
We sincerely apologize that the flavor profile is challenging for you.
If you wish to attempt masking the flavor, here are a few tips:
Mix with Juice: After holding the drops under your tongue for 30–60 seconds, immediately chase them down with a strong-flavored liquid like orange juice or apple juice.
Small Amount of Water: Mix the full dose into a very small amount of water (1-2 tablespoons) and swallow it quickly. Note that this may slightly reduce the sublingual absorption benefit.
If you decide the taste is too unbearable, please reach out to our support team at support@getlumineye.com so we can assist you with canceling your subscription and processing a refund.
Warm regards,
LuminEye Customer Support Team
Your product taste disgusting it makes…
Your product taste disgusting it makes me throw up
October 10, 2025
Reply from LuminNano Drop
We sincerely apologize that the flavor profile is challenging for you.
If you wish to attempt masking the flavor, here are a few tips:
* Mix with Juice: After holding the drops under your tongue for 30–60 seconds, immediately chase them down with a strong-flavored liquid like orange juice or apple juice.
* Small Amount of Water: Mix the full dose into a very small amount of water (1-2 tablespoons) and swallow it quickly. Note that this may slightly reduce the sublingual absorption benefit.
If you decide the taste is too unbearable, please reach out to our support team at support@getlumineye.com so we can assist you with canceling your subscription and processing a refund.
Warm regards,
LuminEye Customer Support Team
I ordered this to both help with vision…
I ordered this to both help with vision and dry eyes. Nothing has changed after a month.
October 8, 2025
Reply from LuminNano Drop
Hi Mary,
Thank you for your honest feedback. I’m truly sorry to hear that you didn’t experience the results you were hoping for, and I completely understand your frustration.
LuminEye is designed to support ocular health at a cellular level with a blend of nutrients, carotenoids, antioxidants, and vitamins. While some improvements may be hard to notice, we highly recommend visiting your eye doctor after 90 days of consistent use. They can assess subtle changes using tools that go beyond what we perceive day-to-day.
Some customers continue with another 90-day cycle to reach their goals or maintain progress annually.
We’re grateful you gave LuminEye a dedicated try. Please let us know if there’s anything else we can do to support you.
Warm regards,
LuminEye Customer Support Team
I ordered the LuminEar and it was…rancid
I ordered the LuminEar and it was rancid. i contacted the company to fix it and they sent more RANCID product. They are issuing a refund, but i'd rsather have gotten what i ordered in good condition
October 13, 2025
Reply from LuminNano Drop
We sincerely apologize for this highly frustrating experience. We understand that receiving rancid product twice, especially after contacting us for a replacement. We regret that we failed to provide you with the LuminEar drops in good condition.
We are glad to hear that we are issuing a refund, but we fully acknowledge that you would have preferred to receive a usable product.
We are currently investigating this batch quality issue to prevent this from happening again.
If you have any further questions about your refund status, please reach out to our support team at support@getlumineye.com.
Warm regards,
LuminEye Customer Support Team
Took too long to receive order
Took too long to receive order. Promise date given not met. Took closer to a month to receive merchdise.
October 10, 2025
Reply from LuminNano Drop
We sincerely apologize that it took too long to receive your order and that the promised delivery date was not met. We understand that receiving your merchandise closer to a month later is unacceptable.
We are actively working on improving our delivery process to make it more efficient.
If you have any tracking concerns with a future order, please reach out to our support team at support@getlumineye.com, and we will be happy to help you with the tracking details.
Warm regards,
LuminEye Customer Support Team
It burned my eyes
It burned my eyes. I Want to return it.
I need to know were to to send it? And get a refund.
October 9, 2025
Reply from LuminNano Drop
We sincerely apologize that the drops caused a burning sensation in your eyes. We must immediately inform you that LuminEye is an oral sublingual drop and must never be placed directly into the eye. The drops are formulated to be held under the tongue for 30–60 seconds and not used as an eye drop.
If the burning sensation persists, we urge you to seek immediate medical attention.
To initiate the return and refund, please contact us at support@getlumineye.com so we can provide the necessary details.
Warm regards,
LuminEye Customer Support Team
Fast service and great product!
October 10, 2025
Reply from LuminNano Drop
That is fantastic feedback! We are very pleased to hear that you experienced fast service and found the product to be great!
Thank you for letting us know about your positive experience.
Warm regards,
LuminEye Customer Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.