Waited an hour on the customer service line, only for them to hang up once I told them that I needed to walk to my garage. I have better things to do than to wait at my garage for an hour. Couldn’t... See more
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See what reviewers are saying
Hands down, this is the worst company I've ever dealt with, and I'm not young. I bought a unit from Genie's Amazon store, and I had issues immediately. Genie's reps did everything possible to get ri... See more
I was having trouble reprogramming the keypad. I called customer service and waited 64 minutes for a callback. In the process of reprogramming, the agent was rude, condescending and downright bitchy.... See more
Installer contracted by Home Depot-CLOPAY Contractor did Nothing But BAD MOUTH Genie Products the entire time... 1 month later, Outdoor Keypad stopped working while remote(s) and indoor pane... See more
Company details
Information provided by various external sources
Genie garage door opener systems, accessories and installations are well-known and trusted by consumers. Explore our product and support offerings today.
Contact info
one door drive, 44660, Mt. Hope, United States
- 8003543643
- ohio_cs_team@geniecompany.com
- geniecompany.com
1.3
Bad
179 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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The new remote control fix my problem
The new remote control fix my problem, now the door opens and closes perfectly!
December 27, 2018
Unprompted review
I loved the small garage door opener
I loved the small replacement garage door opener so much, that I got another one to replace the opener that still worked, but was bigger.
December 27, 2018
Unprompted review
Easy to install and program
Easy to install and program. Haven't missed an opening since then.
December 27, 2018
Unprompted review
Found my Transmitter
I had researched the internet without too much luck, so I went directly to the Genie site, typed in what I was looking for and immediately what i needed came up. I ordered the transmitter and it came with five days. If I need parts again, I'll know where to go.
December 27, 2018
Unprompted review
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Easy install
Easy install, works good, but I did not program 2nd door. Sounded to confusing to explain to older sister on its use.
December 27, 2018
Unprompted review
Timely shipping and customer
Timely shipping and customer. Product work perfectly with current opener and simple install.
December 27, 2018
Unprompted review
I got the new connect and I keep…
I got the new connect and I keep getting disconnect message, so I changed the battery. I don’t get that much disconnect but I still do, at least 3 to 4 msg a day
December 27, 2018
Unprompted review
Reply from The Genie Company
Thank you for the review. Please Check the WIFI signal in the garage and ensure the signal is strong, as it may be disconnecting from the WiFi. You can also call us at 1-866-599-4995 and our Aladdin Connect Specialists can assist you further.
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Great Genie garage door opener
This Genie garage door opener is the most quiet unit we have ever had. We really like it and would buy it again in our next home.
December 27, 2018
Unprompted review
Easy ordering and quick delivery
Easy ordering and quick delivery. Also, very helpful resolving problems.
December 27, 2018
Unprompted review
Bad UPS tracking number
Everything was fine except the UPS tracking number was no good. Check for three days and ups says bad number. Product arrived next day in perfect condition.
December 26, 2018
Unprompted review
Replacement part came with 2 days!
December 26, 2018
Unprompted review
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Very easy web site to work with,great…
Very easy web site to work with,great products and fast shipping
December 25, 2018
Unprompted review
Well done.
My order came quickly and worked perfectly. The Genie staff promptly answered my e mail inquiry so I knew what to get. Thanks a million.
December 25, 2018
Unprompted review
The Aladdin Connect product did not…
The Aladdin Connect product did not work and chat support kept going around in circles. Promised to call back and never did. No response to my email inquiry. Phone support was not working - chat told me their phone system was down.
December 25, 2018
Unprompted review
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Excellent Plus Service
I love your service delivery, products, and workmanship. Merry Christmas to your successful team.
December 23, 2018
Unprompted review
Great customer service!
December 23, 2018
Unprompted review
They could not process my return and…
They could not process my return and they could not contact me when their system was up. Very poor customer experience.
December 21, 2018
Unprompted review
Reply from The Genie Company
We apologize for this experience, our systems have experienced an outage, however we are working to get this corrected for you.
Thank you,
Genie
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