Furniture At Work® Reviews 

7,939
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 322 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting they are well-made, sturdy, and easy to assemble. Many reviewers highlight the excellent service, describing it as professional, efficient, and friendly from ordering to delivery. The delivery service is frequently commended for being prompt, fast, and on time, with many appreciating the clear communication and helpful drivers. However, some customers experienced issues with delivery, including conflicting information, unexpected early arrivals, or items being left in inconvenient locations. A few other people also felt that the order process could be problematic, with some receiving incorrect products or experiencing long delays and a lack of updates.

What people talk about most

Product

People report positive experiences with product quality, often highlighting items like desks, chairs, and... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the speed and efficiency of... See more

Quality

Users describe positive interactions with quality, frequently highlighting products as high quality, strong,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many finding the ordering process easy and... See more

Service

Customers consistently note positive experiences with service, praising the amazing and brilliant service... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good products, paid for installation which was done professionally with all packaging cleared away. The reason it's 4 stars rather than 5 is the delivery part. Received conflicting emails about the de... See more

Company replied

Rated 5 out of 5 stars

A mistake was made on my part & the help I got in resolving this matter was second to none. From Gerald in customer service to Julie & Warren in finance I could not have had better service than I go... See more

Rated 5 out of 5 stars

Every single time I need to call or email Furniture At Work I am greeted with the friendliest responses. Everyone is super helpful. The main contact I have is with Amber who is honestly one of the mos... See more

Company replied

Rated 5 out of 5 stars

Very good catalogue, easy to order and pay. Delivery was very good, address is awkward for deliveries in a 7 ton van (tight bends on a 1:4 hill, narrow rural road plus heavy rain) so driver telephone... See more

Company replied


Company details

  1. Office Furniture Store

Written by the company

Furniture At Work® have been delivering outstanding office furniture products to businesses and organisations of all sizes for over 20 years. Every day we use our experience to provide high-quality office furniture and service at the lowest prices to match your business and home office needs. At Furniture At Work® you’ll find one of the largest collections of Office Furniture in the UK. We stock an impressive variety of essentials for your Office, School or your Home Office. Simply browse our website to check out our full product selection. Here at Furniture At Work®, we aim to deliver an incredible service to small, medium and large businesses across the UK. As the lifeblood of the UK economy, we understand how important it is to get incredible products to businesses at the very best price, something we deliver consistently in a number of ways. Everything you Need For Any Office With over 1 million products on our site, we have the widest available product range that meets the needs of every kind of workplace. No matter where your business is, Furniture At Work is the place to outfit your office. Whether you’re just starting out, giving your site a modern, stylish refresh or kitting out a number of locations, we can provide it all. From office desks and chairs to shelving and storage, we provide a one-stop shop for all your office furniture needs. Flexible Pricing For over 20 years, the Furniture At Work mission has sought to provide outstanding products to UK businesses at the very best price. We consider all our furniture to be priced competitively in the market, and we also provide a price match guarantee if you happen to find what you need cheaper elsewhere. Managing the outgoings of any business is tough, and we want to help. Our preferred method of payment is credit card so that the order gets processed seamlessly but we are also delighted to announce our brand new pay by Invoice service. Simply choose 'Invoice Me' at checkout (no boring forms to fill...), and we'll do the rest. We’ve designed this new service for all businesses, local government, NHS and schools. A Team That’s Here to Help The Furniture At Work brand is built on bringing more than just incredible products at incredible prices. We’re an important part of helping businesses remain operational every day. If you’re unsure what products are right for your environment, our skilled CAD team can work with you to get the most out of your space and ensure you comply with H&S guidelines. If you prefer we will also do a site survey for free so you can stick to what you are good at – growing your business. All that’s left to do now is try us out. Head over to the Furniture At Work site and order your new office furniture today.  

Furniture At Work®

Written by the company

To deliver fantastic service, we’ve built the Furniture At Work® brand on promises that ensure our customers leave happy. One of which is consistently low prices, something we deliver in a number of ways.
UK’s Best Prices! Here at Furniture At Work, we pride ourselves on offering the very best prices to our customers across the UK. We want to secure British businesses the best deals so they can focus on what’s important – investing in their enterprise. Many of our prices are discounted by up to 60% off the RRP, strengthening our confidence that, with Furniture At Work, you will be getting the best deal possible. For businesses, hospital, schools and more, kitting out your organisation leads to bigger savings. We offer discounts for bulk orders, allowing you to save more for purchasing high volumes of chairs, tables and other workplace furniture. Price Match Promise With our price match guarantee, you can be sure that with Furniture At Work, our prices and value for money cannot be beaten. If you find a lower price for our products from a different supplier, get in touch and we’ll be happy to match that price. But with the promise of 60% discounts on the RRP and discounts on bulk orders, it pays to come to Furniture At Work first for the best chance of getting amazing value on your workplace furniture. Year-Round Savings At Furniture At Work, the price you see is our very best price, no matter the time of year. No sudden increases followed by dramatic decreases – just the best value possible on quality office and workplace furniture. Plus, on top of consistently low prices, bulk discounts and the price match promise, we also run additional promotions every month so you can enjoy even further savings on the furniture you need for your business. All that’s left to do now is try us out. Head over to the Furniture At Work site and order your new office furniture today.

FREE UK Mainland Delivery!

At Furniture At Work® as well as stocking a wide range of great value office furniture we offer a choice of delivery services to the UK mainland for maximum convenience and for FREE on all orders.

At Furniture At Work® as well as stocking a wide range of great value office furniture we offer a choice of delivery services to the UK mainland for maximum convenience and for FREE on all orders.
Standard Delivery Standard Delivery is our most cost-effective service. Unless stated otherwise in the product description, the majority of items we deliver using this service are flat packed for easy self-assembly once you receive them. If you opt for this service, your furniture will be delivered to the ground floor or, if it is palletised, to the curb side. Express Delivery Express Delivery may be your preferred choice if you need your products urgently. Please note that this excludes bank holidays and weekends. As with Standard Delivery, if you go for this service your office furniture will be delivered flat packed (unless stated otherwise in the product description) to the ground floor, or to the curb side if palletised. Delivered & Fully Installed Delivered & Fully Installed is our most comprehensive service and it could be ideal if you don’t want to move and assemble your furniture yourself. If you book this service, our expert team will deliver your products to whichever floor you specify and they will also assemble them, ensure they are placed in the correct positions and remove all packaging. This delivery service removes any stress and hassle from the process of receiving and installing new items of office furniture.

Contact info

4.2

Great

TrustScore 4 out of 5

8K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 67% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(7,939)

313 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Good selection of goods. Ordering process was very easy and delivery excellent.

June 18, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi John

Thank you for your feedback — we’re glad to hear you were happy with the quick delivery.
If you need anything else, you can browse our full range at www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’re always happy to help.

Rated 1 out of 5 stars

Do not use

Do not use, or at the very least do some research. I received a receipt straight after payment. but 3 weeks later no other communication. The items were advised as 3-4 days shipping. We are now starting the process to claim funds back through our CC provider.

June 3, 2026
Unprompted review
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Reply from Furniture At Work®

HI Paul

Thank you for your feedback — we’re very sorry to hear about your experience and fully understand your frustration, particularly regarding the lack of communication and delay beyond the quoted delivery timeframe. This is not the level of service we aim to provide.
We will investigate this matter as a priority and contact you directly to address the issue and work towards a resolution as quickly as possible.

Rated 5 out of 5 stars

Easy to order and choose

Easy to order and choose. good range. easy delivery. thank you

June 9, 2026
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Reply from Furniture At Work®

Hi Eve

Thank you for your kind review — we’re delighted to hear you found the ordering process straightforward and appreciated our range, along with the easy delivery.
If you need anything else, you can browse our full range at www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’re always happy to help.

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service. Love my new desk and desk chair! Delivery was quick and so was the assemble in my apartment -- took less than 10 mins! Thank you!

June 17, 2026
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Reply from Furniture At Work®

Hi Faye

Thank you for your fantastic feedback — we’re delighted to hear you love your new desk and chair! It’s great to know the delivery was quick and the assembly was so straightforward.
If you need anything else, you can browse our full range at www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’re always happy to help.

Rated 5 out of 5 stars

Brilliant service and guys who brought…

Brilliant service and guys who brought furniture were so helpful - thankyou

June 17, 2026
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Reply from Furniture At Work®

Hi Dianne

Thank you for your great feedback — we’re delighted to hear you were happy with the service and that our delivery team were so helpful. We’ll be sure to pass on your kind comments!
If you need anything else, you can browse our full range at www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’re always happy to help.

Rated 5 out of 5 stars

Playroom tidy

We bought four of the metal cabinets in different colours for our playroom. They are brilliant! High quality, easy to put together, they look great in the bright colours and keep everything tidy! Thank you.

June 9, 2026
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Reply from Furniture At Work®

HI Alison

Thank you for your wonderful feedback — we’re delighted to hear the metal cabinets are working so well in your playroom! It’s great to know you’re happy with the quality, ease of assembly, and the vibrant colours.
If you need anything else, you can browse our full range at www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’re always happy to help.

Rated 5 out of 5 stars

Great service fast delivery

Great service fast delivery, chair was slightly damaged on arrival but this was due to delivery company i would imagine.

June 16, 2026
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Reply from Furniture At Work®

Hi Susan

Thank you for your feedback — we’re really pleased to hear you were happy with the service and fast delivery. We’re sorry to hear about the slight damage on arrival, though, and appreciate your understanding.
If there’s anything we can assist with, please don’t hesitate to contact our team on 0204 506 2169 or via www.furniture-work.co.uk — we’re always happy to help.

Rated 4 out of 5 stars

Good product, well delivered

Good product, good price, very precise delivery time

June 16, 2026
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Reply from Furniture At Work®

Hi Richard

Thank you for your feedback — we’re delighted to hear you were happy with the product, price, and precise delivery timing.
If you need anything else, you can browse our full range at www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’re always happy to help.

Rated 1 out of 5 stars

Very poor quality

Very poor quality. One seat base is splitting after only 10 days use

June 4, 2026
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Reply from Furniture At Work®

Dear Customer

Thank you for your feedback — we’re very sorry to hear about the issue with the seat base, especially after such a short period of use. This is not the standard of quality we aim to provide.
We will investigate this as a priority and contact you directly to resolve the issue as quickly as possible.

Rated 5 out of 5 stars

We received our order in good time.e…

We received our order in good time.e found some transit damage andthe company replaced and sent like for like immediately. great customer service

June 3, 2026
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Reply from Furniture At Work®

Hi Shazia

Thank you for your feedback — we’re pleased to hear your order arrived in good time and that our team was able to resolve the transit damage quickly with a replacement. It’s great to know you were happy with the service.
If you need anything else, you can browse our full range at www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’re always happy to help.

Rated 5 out of 5 stars

Efficient Delivery of a Quality Product

A smooth, trouble free transaction. The product was excellently made and easy to build. The finished table is solid and really does the job.

June 11, 2026
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Reply from Furniture At Work®

Hi John

Thank you for your great feedback — we’re delighted to hear everything went smoothly and that you’re happy with the quality and ease of assembly. It’s great to know the table is solid and doing the job perfectly.
If you need anything else, you can browse our full range at www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’re always happy to help.

Rated 3 out of 5 stars

The delivery was later than stated and…

The delivery was later than stated and this was not communicated at any time. Furniture is fine once it has arrived.

June 9, 2026
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Reply from Furniture At Work®

Hi Carol

Thank you for your feedback — we’re pleased to hear you’re happy with the furniture once it arrived.
We’re sorry to hear that your delivery was later than expected and that this wasn’t communicated — we understand how frustrating that can be and will take this on board to improve our service.
If there’s anything we can assist with, please don’t hesitate to contact our sales team on 0204 506 2169 or visit www.furniture-work.co.uk — we’re always happy to help.

Rated 5 out of 5 stars

Quality product

Quality product. Delivered quickly. Very pleased .

June 8, 2026
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Reply from Furniture At Work®

Hi Catrin

Thank you for your feedback — we’re delighted to hear you’re pleased with the quality of the product and the quick delivery.
If you need anything else, you can browse our full range at www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’re always happy to help.

Rated 5 out of 5 stars

The chair is great

The chair is great, K1 postura age 6-8. Very strong and sturdy chair. Didn’t expect the delivery to take atleast 15 days . It did arrive on the estimated date though

June 1, 2026
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Reply from Furniture At Work®

Hi Yogamaaya

Thank you for your feedback — we’re delighted to hear you’re pleased with the quality and sturdiness of the K1 Postura chair. It’s great to know it met your expectations.
We appreciate your comments regarding delivery time, and we’re glad it arrived as scheduled.
If you need anything else, you can browse our full range at www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’re always happy to help.

Rated 5 out of 5 stars

Easy ordering online

Easy ordering online, very quick delivery, had my item within a couple of days.

June 5, 2026
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Reply from Furniture At Work®

Hi Joan

Thank you for your feedback — we’re delighted to hear you found the ordering process easy and that your delivery arrived so quickly. It’s great to know you received your item within just a couple of days.
If you need anything else, you can browse our full range at www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’re always happy to help.

Rated 5 out of 5 stars

Very good communication

Very good communication, received the chairs in good time. Happy with the chairs and good for the price.

May 28, 2026
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Reply from Furniture At Work®

Hi Neil

Thank you for your feedback — we’re pleased to hear you were happy with the communication and that your chairs arrived in good time. It’s great to know you’re satisfied with the quality and value for money.
If you need anything else, you can browse our full range at www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’re always happy to help.

Rated 1 out of 5 stars

Half sized drawers. Don’t buy foolscap!

The filing cabinets had half size drawers instead of full depth. Extremely disappointing. Nowhere does it say in the description that the drawers are not full sized. The option was A4 or foolscap and I opted for foolscap as I thought there’d be more room to fit files in. They are none returnable so doubly disappointing. An expensive mistake for the office.

June 5, 2026
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Reply from Furniture At Work®

Hi Lyn

Thank you for your feedback — we’re very sorry to hear about your disappointment with the filing cabinets. We understand your concerns regarding the drawer size and how this has impacted your expectations, especially given your choice of foolscap for additional capacity. This is not the experience we want for our customers.
We will investigate this as a matter of priority and contact you directly to review the details and work towards a suitable resolution.

Rated 5 out of 5 stars

Desk and compact drawers very good…

Desk and compact drawers very good quality. Drawers came complete and desk easy to put really good quality. Really please with my purchases

May 27, 2026
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Reply from Furniture At Work®

Hi Emma

Thank you for your kind feedback — we’re delighted to hear you’re pleased with the quality of both the desk and compact drawers, and that everything was easy to assemble. It’s great to know you’re happy with your purchases.
If you need anything else, you can browse our full range at www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’re always happy to help.

Rated 5 out of 5 stars

Fast and reliable delivery

Fast and reliable delivery , good quality

June 3, 2026
Furniture At Work® logo

Reply from Furniture At Work®

HI Michael

Thank you for your feedback — we’re pleased to hear you found the delivery fast and reliable, and that you’re happy with the quality.
If you need anything else, you can browse our full range at www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’re always happy to help.

Rated 5 out of 5 stars

I got what I paid for

I got what I paid for, item arrived very quickly & was easy to put together

June 2, 2026
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Reply from Furniture At Work®

Hi Leanda

Thank you for your feedback — we’re pleased to hear the item arrived quickly and that it was easy to put together. It’s great to know everything met your expectations.
If you need anything else, you can browse our full range at www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’re always happy to help.

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