free Mastercard Gold (Advanzia Bank) Reviews 2,783

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product, highlighting its ease of use, quick application process, and reliability for transactions. Many consumers appreciate the convenience of the card, its integration with digital wallets, and the financial flexibility it offers. The service is often described as fast and reliable, with many people expressing satisfaction with the overall user experience. However, some customers also noted issues with payment clarity, specifically regarding due dates and the reflection of transfers. A few other people also felt that their transactions were blocked without clear reasons, leading to frustration. Some reviewers were not happy with customer service, mentioning unhelpful responses or difficulties with communication, especially when dealing with complex issues.

What people talk about most

User experience

Consumers find the user experience to be positive. Many reviewers highlight the ease of application, fast... See more

Payment

Users describe ambiguous interactions with payment. While some customers praise the convenience of the free... See more

Service

Customers had positive experiences with service. Many reviewers expressed satisfaction, highlighting the ease... See more

Product

Reviewers mention positive feedback about the product. Many customers are genuinely impressed with the credit... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers express dissatisfaction, citing... See more

Based on these reviews

Rated 5 out of 5 stars

I'm genuinely impressed with this credit card. It's not only beautifully designed and incredibly fast at checkout, but it also offers surprisingly competitive rates for cash advances. My only suggesti... See more

Rated 5 out of 5 stars

I have seen the advertisement of the credit card many times already. Now i decided to try it. It takes really max 10 minutes to go through the registration process and the online identification. The c... See more

Rated 5 out of 5 stars

I'm very satisfied with the customer service and the card itself. I'm just now travelling back from Peru and had therefore contacted the customer service beforehand (via the app and also phone). They... See more

Rated 5 out of 5 stars

I have never used any Credit Card, but Card gave me not just only the satisfaction for spending the money, but Really saved me from a serious Financial situation which I encountered at this moment. Y... See more

Rated 5 out of 5 stars

Application of Gold Mastercard is so easy, in 2 minutes you can finish the application form. I have used my card for try out and I am happy that I received email about info on how to pay my bills. O... See more

Rated 5 out of 5 stars

A simple and user friendly app makes it easier for conducting transaction smoothly, specially for the foreigner like me. And the reward is truly amazing.

Rated 5 out of 5 stars

I am very satisfied with my Free Mastercard Gold as of now. Everytime i uses my card there’s no problem. Thank you, my Free Mastercard Gold, hoping for my future travels, you’ll be my buddy hehehe…

Rated 5 out of 5 stars

Freedom and the factcthat you don’t have to pay next month everything back. I mean if you have some more things to pay, you pay just an amount to the credit card and not the whole amount tbat you spen... See more

Rated 5 out of 5 stars

I got my card on time. It was seamless.i couldn’t use the card on time as I couldnt access it via my phone so I just discovered I could use the web. I can now access the card and i have used it to mak... See more

Rated 5 out of 5 stars

The swiftness is great. But then I made a transfer to the Advanzia account, and it has not yet reflected for over 72 hours.

Rated 5 out of 5 stars

It is a great free mastercard perfect for someone like me. I can use it everywhere and pay all the money at the end of the month so its great and you have good credit limit too

Rated 1 out of 5 stars

Way too often, my transactions get blocked for no good reason. I’m not talking about shady online purchases—this happens with perfectly normal transactions, like trying to rent a car at the airport. E... See more

Company replied

Rated 5 out of 5 stars

I received the Gold credit card sooner than i imagined. It was pre-activated and very easy to use.

Rated 1 out of 5 stars

My card is now blocked every time I attempt a transaction. I have to call each time to have the card unblocked. While on vacation, I had to pay a huge amount because not a single online payment (e.g.,... See more

Rated 5 out of 5 stars

The immediate working of Master card is very helpful. It needs no extra verification or anything else.

Rated 5 out of 5 stars

I feel very happy to receive such a service. Thank you very much Advanzia Team.

Rated 5 out of 5 stars

I received my complimentary Mastercard approximately two months ago. My experience with this card has been exceptionally positive, notably surpassing my previous card, as all transactions have process... See more

Rated 5 out of 5 stars

Everything was perfect from creating account to getting card . Easy app navigation

Rated 5 out of 5 stars

Really happy to have the credit card. It was very easy to apply and get it. Hope will get the joining bonus too.

Rated 5 out of 5 stars

I like that i have my virutal card first day that i sign the contract .And that i can emediatly can use it .I like it very much.

Rated 1 out of 5 stars

They are not good.I put money in my account to activate my account, they didn't activate it. They don't even show up on my balance. They don't respond to requests. Although I have the account for not... See more

Rated 5 out of 5 stars

I have a good experience with the Gold Master card. It helped me a lot. I'm very glad to have this card. Thanks

Rated 2 out of 5 stars

I have a card since 2023. Everything was fine until my phone was hacked and the hacker tried to use my card. I called the hotline and the operator did not want to listen to me. I spoke German which... See more

Rated 1 out of 5 stars

Dear Free Master card Group, Your customer service seems very weak. I wrote an email but did not receive any answer. Then I called several times, but nobody answered. I was told to leave a voice... See more

Rated 1 out of 5 stars

They have blocked me for over 6 months now, unlock it now for better review. I sent all, still nothing last response February 12. Wake up and unlock or answer

Rated 4 out of 5 stars

Experience is good...but please translation another account process is so late ....is it possible kindly first it??? It's helps for me

Rated 3 out of 5 stars

it's nice that the card is free but since i got mine it got blocked several times. Once it took them almost a week to unlock my card while i was on holiday. Today it got blocked twice!!! This is reall... See more

Rated 4 out of 5 stars

Suddenly I was out of money, because I had to transfer some money to a friend to help. The next day I have got the Golden card, and it was already active. And the most interesting part is, It's free o... See more

Rated 3 out of 5 stars

I am satisfied with the card but i wished that the repayment should have been a little longer around 12 weaks and also their should have been a instalment payment system for the repayment, currently i... See more


Company details

  1. Money & Insurance

About free Mastercard Gold (Advanzia Bank)

Written by the company

Die Advanzia Bank ist eine Online-Direktbank, die sich auf das Kreditkartengeschäft für Privatkunden und Unternehmen spezialisiert hat. Für Privatkunden in Österreich bietet sie die free Mastercard Gold an. Als flexibles und weltweit akzeptiertes Zahlungsmittel beinhaltet diese die Vorteile einer goldenen Kreditkarte – und das frei von jeglichen Gebühren. Interessiert? Hier gelangen Sie zum Kartenantrag.

Darüber hinaus bietet die Advanzia Bank co-branded Kreditkarten für Geschäftskunden an. Damit verknüpfen Unternehmen Kundenbindung mit den exklusiven Vorteilen einer Premium-Kreditkarte. Weitere Informationen dazu finden Sie auf unserer Webseite für Geschäftskunden.

If you want to review other Advanzia Bank credit card products, please go to Gebührenfrei Mastercard Gold for customers in Germany, Carte ZERO for customers in France, Tarjeta YOU for customers in Spain and Carta YOU for customers in Italy.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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2-star
1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simple registration, fast delivery, very reliable service

Simple registration and fast delivery of the Credit Card within one week. No extra veryfication and communication, credit amount according to the clients decision. Credit Card is activated automatically as soon as delivered. No bureaucracy, no paper work, activation, additional communication etc. Everything necessary for the registration can be done online. Very good working online personal identification automation. Transparent, easy and good Application. Possibility to pay for the credit after 70 days by the direct debit from the clients bank account. I had the account with the Advanzia Bank before. Never had any complains. I higly recommend FREE Master Card of the very reliable Advanzia Bank.

May 16, 2024
Rated 1 out of 5 stars

What should I do?

1. Took months to get the FREE.at credit card as I am retired but my husband already a credit card with FREE.
2. After I finally received it, ONLY ONE transaction was accepted . Three other transactions (for about 35 euros each) have been DENIED and it says to contact the bank on the card.
3. i have emailed the FREE company repeatedly and NO ONE responds or it takes days later and they say that the problem should be cleared up.
4. I gave my one transaction credit card bill to my husband to pay as he was paying his FREE credit card from our JOINT account and FREE said that my payment was fraudulent and that they would cancel my credit card April 24th. I have again emailed the FREE company (no response) and I tried to call them and I was waiting for a long time and I had to hang up.
I finally talked to Ms. Slivinski at advanzia and she was very helpful and said that she resolved the problem. I look forward to that.

March 21, 2024
Unprompted review
Rated 5 out of 5 stars

Best In Austria

I really enjoy the Fee Master Card. Its very convenient and easy to use, despite whether you're student or service holder. Even with the big transaction you never have any issues. I also like their customer service, Truly amazing.

March 5, 2024
Rated 5 out of 5 stars

I was skeptical when I applied for the…

I was skeptical when I applied for the free Mastercard Gold from Advanzia Bank. I didn't think they would actually send me the card. But to my surprise, I received it in my mailbox within a few days. I started using the card for my purchases and I was impressed by how smoothly it worked. The card has no annual fees, no foreign transaction fees, and a generous credit limit. It also offers a grace period of up to seven weeks to pay back the balance. This is a credit card that gives you great flexibility and convenience.

March 4, 2024
Rated 4 out of 5 stars

The card is very helpful for additional…

The card is very helpful for additional cash or payments but in some occasions it declines whether through payments of small amounts or repeated payments at the same store, in fact for no reason. if you want to have a Free card like this one, you should always keep another card with you because you will never be 100% safe when you go out.

February 24, 2024
Rated 1 out of 5 stars

Wanted to raise My Credit Card Limit…

Wanted to raise My Credit Card Limit only by 100 Euro for Visa, no Chance. Not possible I paid them allready about 10000 Euros over the years. Ridicolous

February 19, 2024
Unprompted review
free Mastercard Gold  (Advanzia Bank) logo

Reply from free Mastercard Gold (Advanzia Bank)

In general, it can be said that our credit limits are rather low at the beginning. One reason for this is, among others, that we do not offer a direct debit procedure but the bank transfer procedure. This means that we have to build up a certain payment history together with you so that we can check your payment reliability. As we are an online bank and offer our credit cards via the internet, we have fewer verification and identification options compared to banks that have direct customer contact.

To check a possible limit increase for you, we require some additional documents from you. Please send us your request for a credit limit increase and a proof of income to service@free.at with the keyword "Trustpilot".

Rated 1 out of 5 stars

I closed my MasterCard account

I get flagged for unusual account activity quite often for no reason here's an example they flagged and cancelled my card without my authorization and sent a new card in a week fraud contacted me a out fraud charges before I received my new card and didn't have the info to use it. Draw your own conclusions it has to come from someone in house that stinks. Beware

February 15, 2024
Unprompted review
free Mastercard Gold  (Advanzia Bank) logo

Reply from free Mastercard Gold (Advanzia Bank)

Thank you for your feedback. We would like to help you further. As we need additional data from you, we would be pleased if you could contact us by e-mail. In order to ensure the confidential treatment of your data, please contact us at service@free.at with the subject "Trustpilot" and your specific request. Our customer service will contact you as soon as possible to find a solution together.

Rated 1 out of 5 stars

No help with fraud

The conditions are very good, but if you ever need customer service and something is wrongly debited, you won't get any help. I had to pay 1400 EUR to Advanzia Bank, although this was obviously debited by fraudsters. Hands off this credit card company.

November 30, 2023
Unprompted review
free Mastercard Gold  (Advanzia Bank) logo

Reply from free Mastercard Gold (Advanzia Bank)

Danke für Ihr Feedback. Gerne würden wir Ihnen weiterhelfen. Da wir weitere Daten von Ihnen benötigen, würden wir uns freuen, wenn sie uns per E-Mail kontaktieren könnten. Um die vertrauliche Behandlung Ihrer Daten sicherzustellen, wenden Sie sich bitte mit dem Betreff „Trustpilot“ und Ihrem Anliegen an service@free.at. Unsere Fachabteilung wird sich mit Ihnen schnellstmöglich in Verbindung setzen, um gemeinsam eine Lösung zu finden.

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