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Fortis Reviews 992

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 118 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service, praising the staff for their helpfulness, professionalism, and ability to resolve issues efficiently. Many people appreciate the personalized approach and the clear explanations provided, making complex processes easy to understand. The overall service is often described as excellent, with many consumers noting the smooth and stress-free experience. However, some people were dissatisfied with the payment processing, citing issues with incorrect charges, unexpected fees, and difficulties with account closures. A few other people also felt that the response times were slow and that their concerns were not adequately addressed, leading to frustration with the service.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise individuals like Fernando,... See more

Customer service

Consumers generally find customer service to be a positive experience. Many reviewers praise the helpfulness... See more

Payment

Clients share ambiguous opinions on payment. Some customers praise the ease of use and flexibility of the... See more

Service

Users describe ambiguous interactions with service. While some customers, like those assisted by Fernando and... See more

Response time

People report ambiguous experiences with response times. While some customers praise the support team for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Roy was extremely helpful in walking me through the processing of fees based on different card types and clearly explained the options available so we could decide on the best route for our business.... See more

Company replied

Rated 5 out of 5 stars

I called Fortis tech support for an issue that required calling an old processor under Fortis. Lily was wonderful throughout the call and helped every step of the way. She even suggested and helped me... See more

Company replied

Rated 5 out of 5 stars

Our company moved to Fortis late last year. We're a small business with multiple locations, so we were bound to run into a few headaches along the way, but Darnell and the rest of the team were immens... See more

Company replied

Rated 5 out of 5 stars

Shea Drayton continuously goes above and beyond when I need assistance with anything. Not only does she help in her department of Chargebacks, but she is always happy to assist me or direct me when I... See more

Company replied


Company details

  1. #40 of 51 best companies in Payment Service
  2. #222 of 245 best companies in Business to Business Service
  3. #11 of 12 best companies in Card Processing Service

Written by the company

Fortis is an embedded payments platform that powers secure, integrated payment experiences for businesses and the software they rely on every day. Processing billions of dollars annually, Fortis provides scalable, compliant payment infrastructure across B2B and eCommerce environments, supporting companies of all sizes with reliable and consistent payment processing. We partner with software providers, ERP platforms, and industry-specific applications to embed payments directly within accounting systems and operational workflows. By integrating payments at the system level, Fortis enables accounts receivable automation, reduces manual reconciliation, enhances reporting accuracy, and accelerates cash flow. This connected approach helps businesses operate more efficiently, improve financial visibility, and support sustainable revenue growth. Our integrated payments platform is designed for growing, mid-market, and enterprise organizations that require secure processing, commercial card optimization, advanced data capabilities, and dependable performance at scale. Software partners can strengthen their platforms with embedded payments, while the businesses they serve benefit from a seamless, streamlined, and secure payment experience. At Fortis, we prioritize transparency, security, and long-term partnership. Our team provides responsive support, clear communication, and solutions that evolve alongside our clients’ operational and strategic needs in an increasingly digital marketplace. Learn more at www.fortispay.com

Written by the company

Support You Can Count On
Fortis is committed to delivering responsive, reliable support for every customer. From implementation to ongoing payments, our team works to resolve issues quickly, simplify complexity, and keep your business running smoothly.

Reliable Payments & Responsive Support

Built for uptime and fast resolution

Fortis delivers reliable payment processing backed by responsive support. From onboarding to ongoing operations, we help resolve issues quickly and keep your payment workflows running without disruption.

Contact info

Embedded Payments for B2B Automation

Streamline workflows and improve cash flow with B2B payments.

3.9

Great

TrustScore 4 out of 5

992 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

We switched to Fortis with no regrets!

We switched to Fortis with no regrets!
We are a chiropractic customer and want to give a shoutout to Margaret Rosloniec, our Fortis rep. She went above and beyond to make sure we are happy.
Thank you Fortis!

March 25, 2025
Unprompted review
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Reply from Fortis

David, Thank you for your positive feedback and for recognizing Margaret's exceptional support. We're delighted to hear about your satisfaction with our services. Your feedback is greatly appreciated.

Rated 5 out of 5 stars

Great service

Great service. Thanks Roy Brocks for all you do.

March 20, 2025
Unprompted review
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Reply from Fortis

Will, Thank you for your kind words and for recognizing Roy Brocks's efforts. Your feedback is greatly appreciated.

Rated 5 out of 5 stars

most trusted payment processor in Chiropractic

The most trusted payment processor in Chiropractic!
Amazing service and commitment to excellence. There’s no other choice for our office we are beyond pleased with Fortis!

March 15, 2025
Unprompted review
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Reply from Fortis

Dr. Wick, thank you for your kind words! We're honored to be your trusted payment processor in chiropractic. Your satisfaction means everything to us, and we're committed to providing the excellent service you deserve!

Rated 5 out of 5 stars

We’ve been with Fortis for over 10 years

We’ve been with Fortis for over a decade because their amazing customer service, flawless integration with our EHR, and unbeatable proving! Highly recommended!

March 15, 2025
Unprompted review
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Reply from Fortis

Jake, thank you for your decade of trust in Fortis! We're honored to support your business with seamless payments and exceptional service. We appreciate your recommendation!

Rated 5 out of 5 stars

Fortis has been an easy and affordable…

Fortis has been an easy and affordable option for our chiropractic clinic for a few years now. The easy of the set up and implementation was the best part! I would fully recommend them!!

March 15, 2025
Unprompted review
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Reply from Fortis

Kristin, we're so glad Fortis has been a reliable and cost-effective solution for your clinic. Making setup and implementation seamless is what we strive for—thank you for your recommendation!

Rated 5 out of 5 stars

Our Chiropractic office has been using…

Our Chiropractic office has been using Fortis for years and we could not be happier. Not only is it easy to use but their customer service is exceptional.

March 15, 2025
Unprompted review
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Reply from Fortis

Patrick, we’re thrilled to hear that Fortis has been a great fit for your chiropractic office over the years. Providing an easy-to-use platform with exceptional support is our priority—thank you for your trust!

Rated 5 out of 5 stars

Fortis is a game changer for a family chiropractic practice!

As a chiropractor with a family practice we love the ability to be able to automatically split monthly payments. Save our team so much time! Margaret has been great to work with and made our transition from our previous processor so seamless. Fortis has been a game changer for our practice!

March 14, 2025
Unprompted review
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Reply from Fortis

Kate, we're thrilled to hear that Fortis has been a game changer for your family chiropractic practice! Saving your team time with automated payments is exactly what we aim for. We're glad Margaret made the transition seamless—thank you for your support!

Rated 5 out of 5 stars

Matthew Loye is so amazing

Matthew Loye is so knowledgeable, responsive and professional. I give him 5 stars for the customer service. Give that guy a raise.

Helen

March 14, 2025
Unprompted review
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Reply from Fortis

Helen, thank you for your kind words! We're glad Matthew’s knowledge and responsiveness made such a great impression. Providing top-notch customer service is what we strive for!

Rated 5 out of 5 stars

Fortis is amazing!

Fortis is amazing and my team loves its functionality. The integration is great and their team is always accessible to help.

March 14, 2025
Unprompted review
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Reply from Fortis

Jake, we’re thrilled to hear that Fortis has been a great fit for your team! Providing seamless integration and reliable support is what we strive for—thank you for your feedback!

Rated 5 out of 5 stars

We’ve used Fortis for nearly 8 years in…

We’ve used Fortis for nearly 8 years in our chiropractic office and it’s been great! It has been easy to integrate with with our old EHR (Chirotouch) and our newer EHR (ChiroHD).

Grateful to be here with them at The Collab ChiroSummit in Dallas- I was informed that we can send pay links and pay requests to patients! 🙌🏼

March 14, 2025
Unprompted review
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Reply from Fortis

Ashley, we appreciate your continued trust in Fortis over the years! We're always looking for ways to enhance your experience, and it's great to see you discovering new features and increasing the value of your Fortis solution!

Rated 5 out of 5 stars

Fortis helped our practice…

Fortis helped our practice tremendously! They made it very easy to set up our practice to bill our patients and easily take payments! Highly recommend!

March 14, 2025
Unprompted review
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Reply from Fortis

Michelle, we’re glad Fortis has made billing and payments easy for your practice! We appreciate your recommendation and look forward to continuing to support your needs!

Rated 5 out of 5 stars

Great Follow Through

Matthew Loye stuck with me through a long process of trying to get out from under my old processor. They have stuck to their rates and not increased them on me. The new unit works great and was a huge upgrade for myself and my customers to use.

March 13, 2024
Unprompted review
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Reply from Fortis

Thank you for your feedback! We're glad Matthew provided great support through the transition and that Fortis has been a great fit for you and your customers. We're here whenever you need us!

Rated 5 out of 5 stars

Matt Loye has been great to work with

Matt Loye has been great to work with. We have multiple stores and a lot of merchant accounts that he has been very helpful anytime I need to reach out for assistance with them.My name is Gail Shook and Matt Loye has been a huge help to me setting our stores up .

March 13, 2024
Unprompted review
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Reply from Fortis

Gail, thank you for your feedback! We're glad Matt has been a great resource in supporting your multiple stores and merchant accounts. Fortis is here to assist whenever you need us!

Rated 5 out of 5 stars

Matthew Loye was amazing in helping me…

Matthew Loye was amazing in helping me out! Answered my questions in detail and guided me through all the steps to set things up correctly. Every time I have a question, I call him directly, and he will give me an answer right away! Highly recommended!

April 30, 2024
Unprompted review
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Reply from Fortis

Chenming, thank you for your 5-star review! We're thrilled that Matthew and the Fortis team provided detailed guidance and quick support. We appreciate your recommendation and are here whenever you need assistance!

Rated 5 out of 5 stars

Great experience

Great experience. Roy Brooks helped me get set up quickly

January 10, 2025
Unprompted review
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Reply from Fortis

We appreciate your feedback! Fortis is glad to provide value to Due West Trading Company, and we're pleased Roy made the setup process quick and seamless. We're here to support your business every step of the way!

Rated 5 out of 5 stars

Easy to work with

Mathew Loye made the setup process simple and easy to understand. The transition to fortis' services has been seamless. 10/10 recommend.

January 1, 2025
Unprompted review
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Reply from Fortis

Zachary, thank you for your feedback! We're glad Mathew made the setup easy and that your transition to Fortis has been seamless. We appreciate your recommendation!

Rated 5 out of 5 stars

Great company to work with

Great company to work with! James Gustafson has been very helpful through the whole process. We have recommended several fellow business owners and they've been pleased too

March 11, 2024
Unprompted review
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Reply from Fortis

Jake, thank you for your feedback. We’re thrilled that James and the Fortis team were helpful, and we’re glad your fellow business owners had positive experiences as well.

Rated 5 out of 5 stars

They were always quick to assist with…

They were always quick to assist with my needs. Jim Gustafson was profesional and very polite.

March 10, 2025
Unprompted review
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Reply from Fortis

Frank, thank you for your 5-star review! We're delighted that Jim Gustafson provided prompt, professional, and courteous assistance. Fortis is here to continue supporting your needs.

Rated 5 out of 5 stars

Jim at Fortispay has been an absolute…

Jim at Fortispay has been an absolute pleasure

March 11, 2025
Unprompted review
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Reply from Fortis

Thank you for your feedback! We're delighted to hear that Jim has been a pleasure to work with. Fortis is here to support Combloc Goods' business needs.

Rated 5 out of 5 stars

Very Pleased. Quick and Easy Setup.

I switched to Fortis for the payment integration with Gunbroker and am very pleased. My sales rep Brendan Quinlan and his manager Jon were very helpful and answered all my questions.

January 8, 2025
Unprompted review
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Reply from Fortis

Craig, thank you for your feedback! We're pleased that Brendan and Jon provided helpful assistance, making your transition to Fortis for GunBroker payment integration smooth. We're here to support your continued success!

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