Flood Emergency Services Reviews 53

FES acted fast and efficiently which limited the water damage to my unit. They managed to dry the area completely. Great service.

Our flooring is dry now! Hooray! The gents were lovely and got the job done! Great experience. What a lovely time.

I had a really positive experience with FES during a very stressful time following water ingress in my strata apartment.

Their team acted quickly to attend site and set up the necessary drying equipment, which gave me immediate peace of mind that the situation was being managed properly. From there, their communication was clear, consistent, and professional throughout the entire make-safe process.

What I appreciated most was how smoothly they managed everything through to completion, including ensuring the invoice was processed and reimbursed by the insurer without any added stress on my end.

Overall, a reliable and efficient team who made a difficult situation much easier to navigate. Highly recommend.

After a water leak as a consequence of a broken washing machine hose that put water on a section of our floating floor and on a small section of carpet in the master and second bedroom. I contacted FES and after checking reviews asked them to attend. They place 6 blowers on top of the carpet and floating floor never lifted either. 4 days later they returned and started ripping up our floating floor, without getting permission, I questioned them and asked if the floor would be replaced which they said it would and kept ripping up floating floor boards. After questioning again they admitted they wouldn’t be replacing the floor. I heated discussion later and they left blowers in three rooms again on top of the carpet and on the slab. They removed them three days later without ever lifting the carpet to dry the underlay or the slab under the carpet. They then invoiced the body corporate (BC) insurance over $2000 and our insurance company over $6500. When the BC declined the invoice they offered a good discount if we provided a positive review which I refused. This is possibly how they have positive reviews.
I WOULD NOT RECOMMEND THIS COMPANY UNDER ANY CIRCUMSTANCES.

We found Flood Emergency Service very helpful and professional. All the staff, including the technician, customer service, and accounts receivable were understanding and very polite throughout the whole process.

FES were outstanding in handling our case from start to finish. Despite it being 7pm on a public holiday weekend, they were out to help promptly and made a pretty stressful situation at the time a lot more manageable. The fact they were out so promptly actually prevented us from incurring further damages.

Very lovely people.

Good experience working with them. The conduct of their work is professional. Very pleased!

Portable aircon leak affected my carpets and went through the floor to downstairs. FES was fast and friendly. No dramas. Would recommend 👍🏽

FES provides an excellent flood emergency service across Australia. The team is very responsive, professional, and quick to act when things get urgent.

They have very experienced technicians who know what they’re doing and arrive quickly on site, which makes a big difference in these situations. They handle the problem efficiently and without any hassle.

Huge thanks to the FES team for their incredible work during the recent flooding. From the moment they arrived, they were calm, professional and clearly knew exactly what they were doing. They worked tirelessly to help protect homes, check on residents and keep the community informed throughout. It's reassuring to know we have such a dedicated crew ready to step up when things get serious. Genuinely grateful for everything they did — thank you!

As a property manager, I highly recommend FES Group. When flooding occurred after hours, I tried contacting several contractors, but only FES got back to me within an hour. Throughout the process, they patiently answered all of our questions. Thank you to the FES team for demonstrating such professionalism!

Great company, speedy service

We recently engaged Flood Emergency Services for water damage restoration at our property, and we were very impressed with the entire experience.

From the initial call-out, the team was prompt, professional, and clearly knowledgeable. They quickly identified the cause of the issue and explained the restoration process in a clear and reassuring manner. The technicians carried out thorough moisture testing and installed the necessary drying equipment efficiently, attending multiple follow-up visits to monitor progress and ensure everything was drying properly. Their attention to detail and commitment to completing the job to a high standard really stood out.

We also appreciated how respectful and helpful they communicating with insurer throughout the claiming process, leave you peace of mind which is the last thing you want to deal with after the flood incident.

Overall, we are very satisfied with their service and would not hesitate to recommend Flood Emergency Services to others needing reliable and professional flood restoration support.

They gave me peace of mind when I was confused about the incident that happened.

Super quick service which is important in flooding situations! Guys that came out were very professional and easy to deal with.

Flood Emergency Services Group are an amazing team of people who not only restore your property but are patient with payment and are willing to support you with the insurance process.

I would highly recommend this company to anyone in need of professional and reliable flood restoration.

FES responded immediately, with courtesy and respect. The staff continued to monitor and assist right until the event was mitigated.