Fix auto were great at diagnosing the problem, identifying work that needed to be done and kept me updated along the way with online check ins and phone calls. The mechanic who dropped my vehicle off... See more
Company replied
Location
Switch locationWoodstone Village Industrial Estate, Fence Houses, DH4 6DU Houghton-le-Spring, Tyne & Wear, GB
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See what reviewers are saying
Absolutely amazing company, really easy to deal with and kept me informed along the way while car was in body shop. Car was collected and dropped off, Time scale was really good and car has been ret... See more
Company replied
Was kept informed throughout the process and when car was ready for pickup. Staff curtesy was of a high quality and information clear.
Company replied
Great customer service from start to finish both in person and electronically. Kept up to date with progress and fast turnaround of vehicle. The work that was carried out was amazing and the vehicle... See more
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Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Woodstone Village Industrial Estate, Fence Houses, DH4 6DU, Houghton-le-Spring, Tyne & Wear, United Kingdom
- 0191 385 1747
4.9
Excellent
337 reviews
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kept informed on the job in progress
May 26, 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi
Thank you for your positive feedback. We do appreciate it.
Kind regards
Karen, Fix Auto Durham
Was kept informed throughout the…
Was kept informed throughout the process and when car was ready for pickup. Staff curtesy was of a high quality and information clear.
June 2, 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi James
Thank you for taking the time to review our service. We're so pleased to hear you were happy with our customer service.
Kind regards
Karen, Fix Auto Durham
Great service from the team
Great service from Donna, Katie and Michael when my car was in for repair.
April 8, 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi Paul
Thank you so much for the five star review. I will certainly pass on your kind comments to Donna, Katie and Michael.
Kind regards
Karen, Fix Auto Durham
Excellent communication from start to…
Excellent communication from start to finish, even went above and beyond with the work carried out. Will definitely be recommending and special mention to Michael for sorting everything out
May 22, 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi Clark
We're so glad to hear about your excellent experience and appreciate your kind words, in particular about Michael. Thank you so much for the recommendation.
Kind regards
Karen, Fix Auto Durham
Fix auto were great at diagnosing the…
Fix auto were great at diagnosing the problem, identifying work that needed to be done and kept me updated along the way with online check ins and phone calls. The mechanic who dropped my vehicle off was very approachable and went out of his way to make sure my car was 100% before handing over.
May 28, 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi Claire
Thank you for taking the time to review our services. Your positive feedback is greatly appreciated and will be passed onto all the team.
Kind regards
Karen, Fix Auto Durham
Reply from Fix Auto UK - Fix Auto Durham
Hi Mrs Jordan
We're happy to hear you were happy with our service. Thank you for your positive feedback.
Kind regards
Karen, Fix Auto Durham
Absolutely amazing company
Absolutely amazing company, really easy to deal with and kept me informed along the way while car was in body shop.
Car was collected and dropped off, Time scale was really good and car has been returned immaculate.
They made the whole experience of repairing my car stress free from start to finish. ⭐️⭐️⭐️⭐️⭐️
May 7, 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi Mona
We appreciate you sharing your experience. We're happy to hear that our team made the whole repair process worthy of your five-star review.
Many thanks
Karen, Fix Auto Durham
Deal with very quickly & they we’re very…
Dealt with my car very quickly & werevery friendly & polite. Explained everything
April 30, 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi Marilyn
Thank-you for taking the time to submit your positive feedback. Great to hear you were happy with our service.
Kind regards
Karen, Fix Auto Durham
Excellent service job done on time
Excellent service job done on time
Outstanding workmanship
Very professional and friendly staff made sure we were totally happy with work
April 30, 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi Tim
Thank-you for taking the time to review our service. Great to hear you were happy with everything. Much appreciated.
Kind regards
Karen, Fix Auto Durham
I believe I’ve already submitted a…
I believe I’ve already submitted a review, so I’ve limited this one to a 5 star marking as a reflection of my satisfaction of your service, quality of workmanship & regular updates of progress.
Thanks again!
April 22, 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi John
We appreciate you taking the time to leave another review. We're happy to hear that you were satisfied with our service, quality of work, and updates on progress. Thanks again for your feedback.
Kind regards
Karen, Fix Auto Durham
Very efficient and professional service…
Very efficient and professional service from first call to final completion and payment. The quality of repair was very impressive.
April 21, 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi Chris
Thank-you so much for the five star feedback. We're pleased you were happy with everything.
Kind regards
Karen, Fix Auto Durham
Reply from Fix Auto UK - Fix Auto Durham
Hi Marcello
We appreciate you sharing your experience, and we're happy to know you were pleased with our quick service.
Kind regards
Karen, Fix Auto Durham
Great customer service
Great customer service from start to finish both in person and electronically. Kept up to date with progress and fast turnaround of vehicle. The work that was carried out was amazing and the vehicle came back looking like new. Thoroughly recommend using their services.
April 15, 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi Allan
Thank you so much for the 5 star review and recommendation. We greatly appreciate your positive feedback about our customer service and the work carried out to your vehicle.
Kind regards
Karen, Fix Auto Durham
Fix auto fixed my car perfectly staff…
Fix auto fixed my car perfectly staff are friendly and helpful garage has a lovely welcoming feel
April 10, 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi Claire
Thank you so much for your kind words, it's very much appreciated.
Kind regards
Karen, Fix Auto Durham
The service and feedback was really…
The service and feedback was really good. The quality and of the work carried out was excellent,
April 9, 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi John
We appreciate you taking the time to leave us this great review. We are so happy to hear that you were pleased with the service we provided.
Thank-you
Karen, Fix Auto Durham
Excellent job thank you
March 31, 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi
We're happy to hear that. Thank you for your positive feedback, it's much appreciated.
Kind regards
Karen, Fix Auto Durham
Fantastic service …
Fantastic service from the first point of contact to picking up my car. Very efficient and the work carried out was perfection
March 27, 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi Deborah
Thank-you very much for the fabulous review. We're pleased you are happy with our service.
Kind regards
Karen, Fix Auto Durham
Reply from Fix Auto UK - Fix Auto Durham
Hi Tayler
Thank you so much for taking the time to review our service. Great to hear all went well with it.
Kind regards
Karen, Fix Auto Durham
Excellent customer care from Michael
Excellent customer care from Michael, unfortunately
this experience will probably be overshadowed by the age and condition of the courtesy care offered.
The car was returned in excellent condition a credit to the body repair team
March 31, 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi Steve
Thank-you so much for your feedback and great to hear you were happy with Michael's customer service and the repairs to your vehicle.
We're sorry the courtesy car's age and condition impacted your experience. Regrettably most insurers do not offer us any reward for providing yourselves with a replacement vehicle. We do have a rolling stock of courtesy cars. However on this occasion you were offered one of our older, but serviced and maintained vehicles.
Kind regards
Karen, Fix Auto Durham
Lovely staff made sure our van was…
Lovely staff made sure our van was fixed straight away
Would highly recommended fix auto
March 13, 2026
Reply from Fix Auto UK - Fix Auto Durham
Hi Andrew
Great to hear you were happy with everything and thank you for the positive recommendation.
Kind regards
Karen, Fix Auto Durham
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