First Fence Ltd - Tipton Reviews 30

TrustScore 4.5 out of 5

4.6

Bagnall Street, Eagle Industrial Estate, DY4 7BS West Bromwich, Great Bridge, GB


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Rated 4 out of 5 stars

Delivery from Colin was great, faultless. I was kept up to date with times for delivery. Improvements could be made elsewhere with a more accurate stock level though as i ordered next day and receiv... See more

Company replied

Rated 4 out of 5 stars

Colin was our delivery driver this morning, he rang 25 mins before his arrival on site as promised and was very helpful throughout the delivery, first class work from him. My only issue is that we w... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Our delivery driver Colin was great. We had a few issues with a busy site/ dodgy forklift and Colin was very helpful and accommodating on delivery. 10/10

Company replied


Company details

  1. Fence Supply Store
  2. Fence Contractor

Written by the company

First Fence was established in 2010 and has fast become one of the front-runners of today's UK fencing industry. We manufacture and supply a wide range of Security and Temporary Fencing, as well as Traffic Management and Access solutions on both a national and international scale. To enable greater manufacturing facilities with a large office space, our Head Office in Swadlincote, South Derbyshire was formed. With further success came the development of our Regional Depots in Bristol, Tipton, Glasgow, Essex and Nottingham. All of our depots offer vast stock holding and great transport links, therefore minimising the travelling distance to deliveries. This teamed with our efficient vehicles and route planning software help to ensure we are operating an efficient delivery service and continuing to grow as a company.


Contact info

  • Bagnall Street, Eagle Industrial Estate, DY4 7BS, West Bromwich, Great Bridge, United Kingdom

  • 0121 306 0716

4.6

Excellent

TrustScore 4.5 out of 5

30 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very helpful driver Colin and sales…

Very helpful driver Colin and sales advisor Reece
Great service product and company
Will definitely use again 👍🏻

May 8, 2024
Unprompted review
First Fence Ltd - Tipton logo

Reply from First Fence Ltd - Tipton

Good Morning,
Thank you for taking the time to leave your 5-star review. We are thrilled you had a great service from Colin and Recce. We will make sure your lovely comments are passed on. Here at First Fence, we strive to provide an exceptional service from the initial enquiry right through to the delivery of goods. We are glad that this was the case for you and hope we can be of assistance with any future fencing projects you may have.
Kind regards
The First Fence Team

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Rated 5 out of 5 stars

Excellent service

Excellent service. Our delivery driver Colin was great. We had a few issues with a busy site/ dodgy forklift and Colin was very helpful and accommodating on delivery. 10/10

May 3, 2024
Unprompted review
First Fence Ltd - Tipton logo

Reply from First Fence Ltd - Tipton

Good morning James,
Thank you for taking the time to leave your positive review. We are pleased that you experienced a five-star service and found our communication to be excellent. Here at First Fence, we aim to provide a five-star service from the initial enquiry, right through to the speedy delivery. We would love to be of assistance with any future fencing requirements you may have.

Kind regards
The First Fence Team

Rated 5 out of 5 stars

Collin was very helpful and helped us…

Collin was very helpful and helped us unload items. Top service.

April 8, 2024
Unprompted review
First Fence Ltd - Tipton logo

Reply from First Fence Ltd - Tipton

Good Morning Jay,
Thank you for taking the time to leave your 5-star review. We are thrilled you had a great service from Colin and will make sure your lovely comments are passed on. Here at First Fence, we strive to provide an exceptional service from the initial enquiry right through to the delivery of goods. We are glad that this was the case for you and hope we can be of assistance with any future fencing projects you may have.
Kind regards
The First Fence Team

Rated 5 out of 5 stars

Great service

Great service, Colin delivered our gate parts on time.would definitely recommend.

April 8, 2024
Unprompted review
First Fence Ltd - Tipton logo

Reply from First Fence Ltd - Tipton

Good Morning Elliot,
Thank you for taking the time to leave your 5-star review. We are thrilled you had a great service from Colin and will make sure your lovely comments are passed on. Here at First Fence, we strive to provide an exceptional service from the initial enquiry right through to the delivery of goods. We are glad that this was the case for you and hope we can be of assistance with any future fencing projects you may have.
Kind regards
The First Fence Team

Rated 5 out of 5 stars

Great service and price

Great service and price, Collin who delivered was very helpful and brilliant!

March 25, 2024
Unprompted review
First Fence Ltd - Tipton logo

Reply from First Fence Ltd - Tipton

Good Morning,
We appreciate you taking the time to leave your five-star-review.
Its amazing to hear that we’ve been successful in providing you with the excellent service you have received. We look forward to helping you again with any future fencing needs you may have.
Kind Regards
The First Fence Team

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Rated 4 out of 5 stars

Delivery from Colin was great

Delivery from Colin was great, faultless. I was kept up to date with times for delivery.
Improvements could be made elsewhere with a more accurate stock level though as i ordered next day and received a week later.

March 15, 2024
Unprompted review
First Fence Ltd - Tipton logo

Reply from First Fence Ltd - Tipton

Hello Joe,
Thank you for taking your time to provide feedback. We are pleased that you had a faultless delivery by our driver Colin. We will make sure your lovely comments on passed on. In regard to stock improvement, we value your feedback and will use it to improve our systems. We hope we can be of assistance again with any fencing projects you may have.
Kind regards
The First Fence Team

Rated 5 out of 5 stars

Great delivery service from Colin

Great delivery service from Colin

February 28, 2024
Unprompted review
First Fence Ltd - Tipton logo

Reply from First Fence Ltd - Tipton

Good morning,
Thank you for taking the time to leave your 5-star review. We are thrilled you had a great service from Colin.
Here at First Fence, we strive to provide an exceptional service from the initial enquiry right through to the delivery of goods. We are glad that this was the case for you and hope we can be of assistance with any future fencing projects you may have.
Kind regards
The First Fence Team

Rated 5 out of 5 stars

Very helpful

Very helpful! And very patient

January 25, 2024
Unprompted review
First Fence Ltd - Tipton logo

Reply from First Fence Ltd - Tipton

Hello Joseph,
Thank you for taking the time to leave such a positive review. We're thrilled to hear that you found our team to be very helpful and patient.
Here at First Fence, we are committed to offering great value products and speedy delivery service, and we're thrilled that it made a positive impact on your experience.
Should you ever need our services again or have any questions, please don't hesitate to get in touch. We look forward to the opportunity to serve you with the same level of excellence in the future.
Thank you once again for your review!
Kind regards
The First Fence Team

Rated 5 out of 5 stars

On time

On time, great customer service, really friendly! Colin

January 10, 2024
Unprompted review
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Reply from First Fence Ltd - Tipton

Good Morning Ben,
Thank you for taking the time to leave your 5-star review. We are thrilled you had a great service from Colin and will make sure your lovely comments are passed on.
Here at First Fence, we strive to provide an exceptional service from the initial enquiry right through to the delivery of goods. We are glad that this was the case for you and hope we can be of assistance with any future fencing projects you may have.
Kind regards
The First Fence Team

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Rated 5 out of 5 stars

Great communication with the driver and…

Great communication with the driver and company and delivered as promised. Excellent service and a very helpful driver. Thanks Colin the driver.

December 21, 2023
Unprompted review
First Fence Ltd - Tipton logo

Reply from First Fence Ltd - Tipton

Good morning,

Thank you for taking the time to leave your 5-star review. We are thrilled you had a great service from our team.

Here at First Fence, we strive to provide an exceptional service from the initial enquiry right through to the delivery of goods. We are glad that this was the case for you and hope we can be of assistance with any future fencing projects you may have.

Kind regards
The First Fence Team

Rated 5 out of 5 stars

Colin was a great delivery driver kept…

Colin was a great delivery driver kept me informed when he will attend and was on time and very helpful

December 14, 2023
Unprompted review
First Fence Ltd - Tipton logo

Reply from First Fence Ltd - Tipton

Good morning,
Thank you for taking the time to share your positive experience with us.
We are delighted to hear that your delivery arrived on time. Punctuality is one of our top priorities, and we strive to ensure that our customers receive their orders promptly.
It brings us great joy to know that Colin, our team member, went above and beyond to provide you with excellent service. We take pride in having a dedicated and helpful team members.
Once again, thank you for choosing First Fence, and we hope to see you again soon!
Kind regards
First Fence Team

Rated 5 out of 5 stars

Great delivery today by Colin

Great delivery today by Colin. Communication was excellent, arrived on time and helpful with offloading.

July 26, 2023
Unprompted review
First Fence Ltd - Tipton logo

Reply from First Fence Ltd - Tipton

Good morning Mike,

Thank you for taking the time to leave us a fantastic five-star review! We are thrilled to hear that Colin provided an exceptional delivery experience for you.

At First Fence, we pride ourselves on excellent communication and punctuality, ensuring our customers receive the best service possible. We'll be sure to pass on your kind words to Colin, as recognition of outstanding performance is always appreciated.
If you ever need our services again, don't hesitate to reach out. We're here to provide you with top-notch service every time!

Kind regards
The First Fence Team

Rated 5 out of 5 stars

The delivery was on time

The delivery was on time . Colin was excellent and couldn't of been anymore helpful

July 25, 2023
Unprompted review
First Fence Ltd - Tipton logo

Reply from First Fence Ltd - Tipton

Good morning Colin,

Thank you for taking the time to share your positive experience with us.
We are delighted to hear that your delivery arrived on time. Punctuality is one of our top priorities, and we strive to ensure that our customers receive their orders promptly.
It brings us great joy to know that Colin, our team member, went above and beyond to provide you with excellent service. We take pride in having a dedicated and helpful team members.
Once again, thank you for choosing First Fence, and we hope to see you again soon!

Kind regards
First Fence Team

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Rated 5 out of 5 stars

Quality fencing delivered on time

Had my fence delivered by Colin today, This man needs a pay rise!!!!
Thanks for your help.

June 15, 2023
Unprompted review
First Fence Ltd - Tipton logo

Reply from First Fence Ltd - Tipton

Good morning,

Thank you for taking the time to leave your positive review. We are pleased that you found Colin’s service to be five stars. We will make sure your lovely comments are passed on. Here at First Fence, we strive to provide an excellent customer service and top-quality products. We hope we can be of assistance with any future fencing requirements you may have.

Kind regards

The First Fence Team

Rated 4 out of 5 stars

Colin's delivery to Carnforth

Colin was our delivery driver this morning, he rang 25 mins before his arrival on site as promised and was very helpful throughout the delivery, first class work from him.
My only issue is that we were promised these gates on either Monday or Tuesday of this week and we have had to postpone the installation work due this delivery date not being honoured

June 15, 2023
Unprompted review
First Fence Ltd - Tipton logo

Reply from First Fence Ltd - Tipton

Good Afternoon Phil,

Thank you for taking the time to leave your positive review. We are pleased that you found Colin’s service to be first class. We will make sure your lovely comments are passed on. Here at First Fence, we strive to provide an excellent customer service and top-quality products. We hope we can be of assistance with any future fencing requirements you may have.

Kind regards

The First Fence Team

Rated 5 out of 5 stars

Great friendly delivery

Great friendly delivery from Colin. Very helpful.

June 7, 2023
Unprompted review
First Fence Ltd - Tipton logo

Reply from First Fence Ltd - Tipton

Good morning,

Thank you for leaving your positive rating. We are pleased that you found your experience at First Fence to be five-star worthy. We strive to provide excellent service and good quality products to all our customers. We hope we can be of assistance with any future fencing projects you may have.

Kind regards
The First Fence Team

Rated 5 out of 5 stars

Very helpful

Driver Andy Dingle was really helpful and friendly.
Called when he was an hour away and then when 2 minutes away.
Unloaded together .
We have used First Fence a few times and will defintely continue to

June 7, 2023
Unprompted review
First Fence Ltd - Tipton logo

Reply from First Fence Ltd - Tipton

Hello Jon,

Thank you for taking the time to leave your positive review. We are extremely pleased that you had a five-star service and would recommend our services. We will make sure your lovely comments about Andy are passed on. Here at First Fence, we strive to provide an excellent customer service and top-quality products. We are glad that this was the case for you, and we look forward to working with you in the future.

Kind regards

The First Fence Team

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Rated 5 out of 5 stars

Colin made the delivery today and was…

Colin made the delivery today and was clear, helpful and efficient with drop off and explanation of products. We are very pleased with the quality of shipping, drop off to site and the condition of the goods upon receipt.

June 6, 2023
Unprompted review
First Fence Ltd - Tipton logo

Reply from First Fence Ltd - Tipton

Good morning,

Thank you for taking the time to leave your positive review. We are pleased that you experienced a five-star service from our driver Colin. We will make sure your lovely comments are passed on. Here at First Fence, we strive to provide an excellent customer service and top-quality products. We hope we can be of assistance with any future fencing requirements you may have.

Kind regards

The First Fence Team

Rated 5 out of 5 stars

Colin was an absolute gentleman kept me…

Colin was an absolute gentleman kept me updated with deliverytime and helped to offload the materials. He's an asset to your company

May 26, 2023
Unprompted review
First Fence Ltd - Tipton logo

Reply from First Fence Ltd - Tipton

Hello Matt,

Thank you for taking the time to leave your positive review. We are pleased that you experienced a five-star service from our driver Colin. We will make sure your lovely comments are passed on. Here at First Fence, we strive to provide an excellent customer service and top-quality products. We hope we can be of assistance with any future fencing requirements you may have.

Kind regards

The First Fence Team

Rated 5 out of 5 stars

Hi we had a great delivery driver…

Hi we had a great delivery driver called Colin, he was very helpful and made our life’s easier.
Wish all driver were like this

May 25, 2023
Unprompted review
First Fence Ltd - Tipton logo

Reply from First Fence Ltd - Tipton

Good morning Ryan,

Thank you for taking the time to leave your five-star review. We are incredibly pleased you found our driver Colin to be helpful. Here at First Fence, we aim to provide a five-star service from the initial enquiry, right through to the speedy delivery. We would love to be of assistance with any future fencing requirements you may have.

Kind regards

The First Fence Team

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