Firefly Bookstore Reviews 376

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

I have been shopping at Firefly since the opening. Heck, I have been book shopping in KTown for 40+ years and will alway miss the prior stores. However, the level of customer service I have received a... See more

Rated 5 out of 5 stars

While shopping with Firefly bookstore I inadvertently added a book that I already owned. After the sale was complete and I realized the mistake I wrote telling them what happened. They cancelled t... See more

Rated 5 out of 5 stars

Excellent books, excellent service, and I wish I lived in Pennsylvania again and could join the cooperative community by bringing my own books here. Most of all, the embrace of the so-called "banned b... See more

Rated 5 out of 5 stars

Firefly is every book lover’s dream come true. They carry both new and used books. The books they highlight are thoughtful and intelligent reads. I drive an hour to shop here so I can support an exc... See more

Company details

  1. #2 of 26 best companies in Book Store
  2. #21 of 47 best companies in Game Store
  3. #22 of 118 best companies in Gift Shop
  4. #1 of 2 best companies in Rare Book Store
  5. #1 of 4 best companies in Used Book Store

Information provided by various external sources

Located in downtown Kutztown since 2012, Firefly Bookstore is an independently-owned and operated new and used bookstore. Re-located in a bigger store in 2017, we now have almost 3000 square feet of space for over 50,000 items. We carry a great selection of titles including large sections of children's books, general fiction, sci-fi, mystery and thrillers, religion & metaphysics, cooking, history and biography. We have a selection of antiquarian titles and fine bindings. We also carry board games and puzzles (both new and used), toys, buttons, magnets, small gifts, note cards and each year, a large selection of calendars. We offer free gift wrapping, customer requests and special orders. We buy and trade books whenever the store is open. We have regular events all year long, including author signings and book releases, events for younger children and family game nights.


Contact info

4.8

Excellent

TrustScore 5 out of 5

376 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent packaging

I was very impressed by the way they packaged the item I bought. It was old and had a lot of pieces to it. But it was packaged in a very tight and secure way. Which is rarely done nowadays by big companies. Easily could tell there was a lot of thought and care put into it.

Thanks again!

May 6, 2024
Rated 5 out of 5 stars

Great service

Great service and honest refunded me money back on shipping as it did not cost as much as quoted on website.

April 27, 2024
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Rated 5 out of 5 stars

Always such and positive experience

Always such and positive experience! Items are delivered in under a minute sometimes, never more than just a couple minutes wait, it is truly impressive! Plus, they always bring extra gifts, so kind! Thank you, thank you!

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

First time Ive ordered from them

First time Ive ordered from them. Will definitely order again! Used book was wrapped in brown paper, very carefully, and in another package. They really care about their books!

April 15, 2024
Unprompted review
Rated 5 out of 5 stars

Price worthy

I’m a college student and the price I got was amazing, I saved myself a couple dollars! I received the book just in time for when I need it.

March 19, 2024
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Rated 5 out of 5 stars

Excellent store

I chose the wrong shipping method and the store contacted me and refunded me a considerable amount. The package arrived promptly and was exactly as described. Would definitely use again. Thank you

March 4, 2024
Rated 5 out of 5 stars

I love this bookstore

I love this bookstore! I needed to purchase a workbook for one of my students but could not find what I needed. I called Firefly Bookstore on a Sunday and Erica picked up on the second ring. She helped me navigate the website and my order was delivered only a few days later! I will definitely use this bookstore again and again.

January 21, 2024
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Rated 5 out of 5 stars

The item I ordered

The item I ordered, arrived on time, and was in great condition. I will definitely be using Firefly Bookstore again. Great job!

January 12, 2024

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