The fact that I can be myself with no judgment and express my feeling is very helpful and liberating. Theres always a coping mechanism offered or a technic to help with areas of concern as well. I alw... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Holistic approach willing to follow the path and support the path the body and mind are on. Open, loving, authentic, real. I met her when I was somewhat embodied, but from working with her can see tha... See more
Company replied
David is fantastic and really listens. He always has a meaningful, constructive gameplan. He has really shown me how to love and respect myself and as an extension how to demonstrate that to others.... See more
Company replied
I’ve been seeing my therapist for almost a year now. The experience has been very positive and the tools I am given are helpful in everyday life. My mental health has improved immensely and the way I’... See more
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Company details
- #12 of 32 best companies in Mental Health Service
Written by the company
Octave is transforming premium mental health care into a standard practice. By connecting patients to a curated network of providers vetted for clinical excellence and therapy plans focused on outcomes, Octave is helping more people find clarity, faster. With in-person and virtual clinics in 23 states and increasing coverage by major insurance companies, our modern therapy model gives patients, providers, and payors agency.
Contact info
625 Market St, FL 15, 94105, San Francisco, United States
- support@findoctave.com
- findoctave.com
4.4
Excellent
101 reviews
Replied to 42% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Holistic approach willing to follow the…
Holistic approach willing to follow the path and support the path the body and mind are on. Open, loving, authentic, real. I met her when I was somewhat embodied, but from working with her can see that she’d be able to guide you on that journey if needed
April 8, 2026
Reply from Octave
Hi Bailey - We know how important it is to build a strong trusting partnership with your therapist, and are so glad that you have. It’s wonderful to hear that you found a therapist who is open-minded, authentic, and supportive. Thank you for sharing your experience with us!
Reply from Octave
Hi Jacob - We’re so glad you’ve had such a positive experience with us! It’s great to know we’ve been able to fit seamlessly into your schedule. Thanks so much for sharing!
Therapist is Excellent
April 3, 2026
Reply from Octave
Hi Janeth - Thanks for sharing that you have had such a good experience with your therapist!
Octave made my therapy so convenient on…
Octave made my therapy so convenient on zoom , Gabriela Fernandez is so accommodating and easy to talk to 😊
March 25, 2026
Reply from Octave
Hi Rebecca - Thank you for sharing your positive experience with us. It’s great to hear how much you value the partnership with your therapist and the ease of meeting over Zoom. Our team is so grateful to be a part of your journey!
Getting the help that I need
I'm getting the help that I need and I'm feeling a huge difference from where I was before I started therapy. And the fact that my insurance covers the treatment is a huge bonus.
April 3, 2026
Reply from Octave
Thank you for sharing your experience! We are so glad to hear that you are getting the help you need and feeling a positive difference since starting therapy. Making care accessible is a top priority for us, and we’re so glad you’re enjoying in-network care. Our team is so happy to be a part of your journey!
I really appreciate the platform
I really appreciate the platform, the customer service, and the number of therapists available who specialize in addressing my needs.
April 7, 2026
Reply from Octave
Hi Lata - Thank you for sharing this feedback with us! Our team is so grateful to be a part of your journey and that you have had such a smooth experience with Octave.
My therapist made all the difference
My therapist made all the difference. She was professional, yet I still felt the closeness necessary for me to be open.
April 7, 2026
Reply from Octave
Hi Pamela - It is great to hear you’ve found such a positive connection with your therapist. Creating a safe, grounded space for you to open up is exactly the type of thing Octave therapists are skilled in doing. Thank you for sharing your experience!
It was easy to find a great provider…
It was easy to find a great provider that takes my insurance
April 7, 2026
Reply from Octave
Hi Christian - Finding a therapist who truly fits your needs and accepts your insurance is so important. We’re so glad you’ve found that connection at Octave and are grateful to support your journey.
Reply from Octave
Hi Palma - Thank you for sharing your positive experience with us! We are glad to be a part of your journey.
Your site just lost my review
Your site just lost my review! Did you get it? Sent an hour or more ago?
It was not clear to me so my review went into your title space!
Steve Self
March 31, 2026
Great EFT therapist- patient
Great EFT therapist- patient, professional, knowledgeable and insightful.
April 6, 2026
Reply from Octave
Hi Debra - We are so glad that you have had a positive experience with your therapist. Thank you for your feedback!
Octave was great from the start..
Octave was great from the start... From helping verify that my insurance covered my sessions and clearly informing me of my co-pay per session; no hidden fees; has a pool of great therapists and did a great job of matching me to 2 awesome clinicians; regular follow-up surveys; and just overall great customer service!
April 6, 2026
Reply from Octave
Hi Aireen - We’re happy to hear that you have had such a smooth experience from the very first step, and that our Customer Support team was so supportive! It’s wonderful that our Care Navigation team matched you with therapists who meet your needs and that we could provide clarity around insurance, and costs.
I have been seeing Dr.Horner for over…
I have been seeing Dr.Horner for over 1.5 yrs . I have found him to be incredibly compassionate and easy to talk to. I feel that I am in safe space that allowed me to open up, which I haven’t felt with other providers.
He listens to me and has helped me so much. I’m very grateful for him.
April 6, 2026
Reply from Octave
Hi Valerie - Thank you for sharing your positive experience with us. It is great that you’ve built such a strong, trusting partnership with your therapist over the last year and a half. Creating a safe space for you to open up and feel supported is exactly why we do what we do.
Extremely qualified professionals
My therapist was extremely kind, empathic and professional. She listened to me and helped with my issues. I felt so empowered after our sessions. I’d participate in therapy on the regular, if it was not so expensive.
November 17, 2025
Reply from Octave
Hi Joy - Thank you for the kind words! We’re glad you’ve found a great match in your therapist. We know that the cost of care can be a real hurdle, which is why we’re committed to expanding our insurance partnerships to help make this kind of support more accessible. We’re so glad you’re feeling empowered!
Reply from Octave
Hi Yolanda -Thanks for sharing that you have had such a good experience with your therapist!
My therapist is awesome
My therapist is awesome, and she has helped me through a very difficult time.
April 2, 2026
Reply from Octave
Hi Dave - We are happy to hear you’ve found such a great therapist. It’s a brave thing to reach out for support during a difficult time, and we’re honored to be part of the progress you’re making. Thank you for sharing your experience!
great counselor who listens
April 6, 2026
Reply from Octave
Hi Patricia - It’s great to hear you have had a positive experience with your therapist. Thank you for your feedback!
Great therapists
Great therapists. Great behind the scenes team. The behind the scenes team is EXCELLENT—they are warm and professional. I switched therapists due to my schedule changing—that therapist was really good, and my time with her helped me out. The second one is phenomenal. My life is transforming. Thank you, Octave!
March 1, 2026
Reply from Octave
Hi Heather - We are so happy to hear that your life is transforming! It’s wonderful that our Care Navigation team could help you find a new therapist who is such a great fit for your new schedule. We truly believe everyone deserves that kind of connection, and we’re honored to be part of your story. Thanks for sharing!
Do better, octave!
My therapist was fabulous, but after a few months of therapy, I got notified that octave wasn’t taking my insurance any more, and if I wanted to continue with my therapist, I’d have to pay $180 per session out of pocket! Way to screw with someone’s stability!
March 31, 2026
Reply from Octave
Hi Erika - Thank you for sharing this feedback. We are so sorry for the stress and frustration this has caused. We know how important a consistent relationship with your therapist is to your well-being, and it’s never our goal to see that stability interrupted. While changes in insurance coverage can happen unexpectedly and are usually outside of our control, we want to help you find a path forward. Please reach out to our Support Team so we can provide a referral to one of our partners who may accept your current plan.
Overall satisfied with my therapist and…
Overall satisfied with my therapist and experience.
April 1, 2026
Reply from Octave
Hi Eric- It’s great to hear you have had a positive experience with your therapist. Thank you for trusting us to be a part of your mental health journey!
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