federa.com Reviews 150

I made an offer to one of they properties and unfortunately my bid was to low , I had a good experience talking to an agent he was very knowledgeable and helpful my deposit was returned on time no delay, thank you

This site is not as bad as everyone says it is. I got my refund back (it did take a couple days).
I didn’t give 5 stars because the auctioning process was dragged out long that it was supposed to be.

Federa has kept my deposits of over $15k (life savings) for over six months now and I really do not know what to do. Every attempt to recover my money has been impossible.

Before working with this company, I had read many of the reviews and was initially hesitant. Still, I decided to take a chance. Fortunately, my experience was very positive and quite different from what I expected.
Although I didn’t win the auction, I appreciated the opportunity to try something new and found the experience worthwhile. The customer service team was responsive, addressing my questions promptly and providing helpful resources. When I submitted a refund request, it was processed quickly—I received my money back within two to three days.
Overall, I would recommend this company and would consider using their services again. Thank you.

As of today, I have yet to receive my refund request from march 10, 2026. This is awful service. Every call I speak with Andre or Emma and I get the same answer that it has been escalated and it should process in 2 days. I am ready to contact the attorney General and the FBI internet fraud dept. This is awful. I was very excited When I first found out about the house.

Team was very helpful. Every time I called, they assisted us greatly by clearly explaining the information and providing support throughout the process.

COMPLETE SCAM!!!!!!! Refund has been in process almost 2 months all they say oh by the end of today by the end of today and it doesn’t get processed.

Federa.Com is a scam!
I am wondering how the Florida State are allowing them to operate their scam.
I am working with the Bank and next I will take my Florida Attorneys to dig into those bandits base. Once I start that, I won't stop!

This is the proper channels. You return my money back & everyone else. And this ASAP!

“Hello Frank, for privacy and security reasons, we are unable to discuss account-specific matters in a public forum. Our team has already responded through the appropriate support channels and remains available to assist you directly. For any further assistance, please contact support or 866-581-8268.”
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That is your response to my previous review, you don’t have to discuss any account specifications. The issue here is that $55,500 was wired to federa.com for an auction that did not take place as the property was not sold. I have continuously made contact through email and phone calls for my money to be returned. It is past 45 days and I have no confirmation on when my money will be returned. If I do not receive the money by this Friday I will have to involve all legal channels.

I have been trying to get my money back of around 7k from federa since November of 2025. I talked to Andrew and he keeps telling me that finance will contact me about my refund. Finance has yet to send me a confirmation email about the refund.

there is no customer service, every times I called there was no response . When you place a bid , you find out auction closing date changed several times, Federa will not return your deposit, this is scam!!

I deposited $47k to bid on a house. I did not win the auction. This was in December, It is now April 2026. I still haven't received my money back. I call almost daily and they say by the end of the week, every time. I'm forced to hire a attorney. I've contacted all the local authorities I can think of. Plus FBI. Hoping something happens. I've wrote other reviews. They will reply to this saying they're not doing anything wrong and the money is in the processing department blah blah blah. I'm not going to but this go. I'm going to make things right.

Be very careful with this company; they do not refund deposited funds. I requested my refund on Jan,11 2026, and to this day, I still haven't received the money. I don't know what else to do—it amounts to $21,000.00—and they won't respond; I only receive automated replies.

Absolutely horrible experience.

I requested a refund of $12,000 over 30 days ago after deciding not to proceed with a house auction bid. The status has been stuck on “Pending Approval” ever since, despite their policy clearly stating refunds should be processed within 30 days.

I have reached out multiple times and only receive automated responses with no real updates. I was once told there were “technical issues,” but no one followed up. When I call and ask to speak with the finance department, the calls get disconnected.

This has caused me serious financial stress, as I needed those funds for another home opportunity. At this point, it feels impossible to get my own money back.

Very disappointing and unprofessional. I would strongly caution anyone before using this platform

As I remember, when I called federal.com one girl EMMA, answered,she was very professional, polite, courteous she was very helpful for my inquiry and questions

If I could give less stars, I would.

I originally wrote a post about them failing to refund my money on February 28. On March 11, the response received was that the refund was processed (which I might add was promised multiple times before and never received). Here we are on March 20 and still, no refund. So frustrating!

It is an absolute battle to get your full refund after unsuccessfully winning a bid on a purchase.

I had an absolute GREAT experience!! The bidding process was very easy to navigate with Federa. Besi, assisted with all of my questions immediately. He was super knowledgeable, professional and helpful. Besi made sure my Refunds were processed and sent back in a couple of days. Besi continued to follow up with me which showed the integrity of Federa. I highly recommend using Federa for real estate auctions.

good experience- although i was very sceptical after reading The online reviews especially since i had already transferred a large sum of money on their site - however Besi worked with me very diligently and refunded me everything i had transferred within a few days - not even a week it took ! its best to use their chat feature to request your refund and it's done pretty quickly although they say may take upto 30 days but in my case as i mentioned - took kids a few days under 5 infact so im very happy with them

One star is higher than they deserve. Bid on a property and put up $5150 deposit. Auction ended on 02/09. We did not win, so requested our refund on 02/10. Was assured it would immediately be sent. Refund would be $5000. They were entitled to keep $150. As of today 03/17 we have received nothing but empty promises. Have spent literally hours on the phone with them. Nothing. They are liars and scammers. If I were to completely list the lies they have told me, this review would be more of an epic classic than a review. I am 78 and these are the worst liars and scammers I have ever encountered.they replied that have processed my refund. That is simply another lie. That is what they do best. While they tell you it is done, I haven’t seen one cent
UPDATE. They still have my money! They have an excellent AI chat page. Excuses are made for every issue. However we continue to go without any resolution. FINALLY I found a phone number that worked. Spoke to a human who said he would help. Called back today and that number is “no longer in service”. I am still out $5000.00! UPDATE Their post says taken care of. I have not seen one cent of my money. You can tell they are lying. That happens anytime they respond. Money deposited 02/08. Auction ended 02/09/2026. I did not win. 40 days and my deposit not refunded. They are WORLD CLASS AT STALLING, LYING, AND KEEPING FUNDS THAT ARE NOT THEIRS. THEY SHOULD BE IN JAIL. THEY ARE LIARS AND THIEVES