First Capital Housing Reviews 36

I had really bad experiences with first capital housing staff Dennis . I contacted him in March to rent it out my property through First Capital Housing company. We had initials conversation in order to rent the property out.

He visited to my property in Dagenham in 26 of June.

The property will be available to rent out from 1st of August.

After he visited, I asked him to provide essential compliance lists for the property in order to grant guarantee rent.

He sent the lists to me via email. On 26 of July, I and my husband called him and let him know the property will be ready by 31 of July and the guaranteed rent contract will be available to start from 1st of August.

On the 28th of July , he sent me a text which mentioned that unfortunately the first capital housing cannot secure your property due to lack of demand in Dagenham area and he referred me to other guarantees rent company.

I and my husband was absolutely shocked and didn’t know what to do . We trusted the first capital housing reputation and him .

When he visited to my property, I had asked do you take the house from Dagenham area? He said yes.

Why he told me in last minute which costs me a lot of stress uncertainty.

That’s how the first capital housing company treated to people?

I had an excellent experience with Shannon Taylor from Capital Housing.
From the very beginning, she was friendly, attentive, and clearly knowledgeable about the inspection.
She guided and dealt with me patiently and gently.
I would absolutely recommend Shannon to anyone looking for a professional and trustworthy agent.

I would like to give special thanks to Nathan. From 27th May 2025 I was very unsure if letting my house through housing association will be good or not. Nathan knew that I was interested in private renting and I was looking to rent my house privately. He saved me from choosing wrong agent and tenant as I never checked the references. He guided me with his experience and saved me getting into trouble. I was very touched with his devotion, dedication and determination towards his work. He never hesitated answering my long queries even when he was on holidays with his family. When he was very busy working in the day time, he never ignored my calls and answered in his own personal time. I salute to his patience and determination towards his work. I now have joined First Capital as a landlord on 23rd June 2025 and I hope and pray I will never regret joining First Capital. God Bless you Nathan. You are Excellent :) Best wishes for your bright future.

I had a great experience working with Foysol A at First Housing. He was incredibly professional, trustworthy, and easy to deal with throughout the entire process of renting out my apartment.Foysol went above and beyond by arranging for some necessary repairs in the apartment, which really helped get it ready for new tenants. He kept me informed every step of the way and made
the process smooth and stress-free. I highly recommend Foysol for anyone looking for a reliable and efficient agent.
Thank you very much Foysol!

I've had a great experience with FC Housing. They truly offer an individual approach, taking the time to understand my needs and preferences. Any issues that came up were handled quickly and professionally, making the whole process stress-free. Their commitment to timely resolutions and personalized service really sets them apart. Highly recommend!

I meet Dennis and it was a pleasure to work with him. Always give me the best advice! 10/10.

Been working with this company for the past few months and I don't have a bad word to say about them, I mainly speak to Louise or Molly either by phone or email. They are both really experienced in the work they do and always reply quickly if you have any questions.

I recently had the pleasure of working with First Captal, and I cannot recommend them enough! From the moment I reached out, the level of professionalism, expertise, and customer care I experienced was exceptional. The team went above and beyond to ensure that my needs were met, and I truly felt like a valued client throughout the entire process.

A special shout-out to Chris Dugard – his dedication, attention to detail, and communication skills were nothing short of impressive. Chris took the time to thoroughly explain every step, answer all of my questions, and offer valuable insights that made a world of difference. His commitment to delivering outstanding results is clear, and it made working with First Captal a truly smooth and enjoyable experience.

If you're looking for a company that prioritizes quality, service, and customer satisfaction, look no further than First Captal. With professionals like Chris Dugard on their team, they will undoubtedly exceed your expectations!

I recently gave my 2 bedroom property in Forest Gate to Suleiman at First Capital Housing and couldn’t be more impressed with the service. Suleiman was incredibly helpful and knowledgeable from start to finish. He answered all my questions in detail, making sure I understood every part of the process. His expertise and professional approach made me feel confident in my decision to trust First Capital Housing with my property. Suleiman went above and beyond to ensure that everything went smoothly. I highly recommend working with him – his dedication and customer-focused approach really set him apart.

I recently entrusted my three-bedroom property in Manor Park to Suleiman at First Capital Housing, and I couldn’t be happier with the experience. From beginning to end, Suleiman demonstrated exceptional professionalism and expertise. He took the time to answer all my questions thoroughly, ensuring I fully understood every step of the process. His clear communication and in-depth knowledge gave me complete confidence in choosing First Capital Housing for my property. Suleiman’s commitment to going the extra mile made the entire process seamless. I highly recommend him for his outstanding dedication and customer-first approach—he truly stands out.

It’s always a pleasure working with Chris.
His work ethic is extremely impressive.
Very reliable and easy to communicate.

Over the past year FC Capital housing have been providing us with tenants and they have been brilliant to work with
A special mention for Foysol, his communication, professionalism and knowledge is really impressive.

I would highly recommend their services.

SCAMMERS -
Never never never use this company. They stole and damaged my livelihood. I am going to commence litigation. They bring rubbish tenants to landlords. They don't care. I don't know what connection they have withe the LBHF that they're still in business! After all my contents were stolen and my walls were damaged and vandalised as shelves had been removed from my walls, their tenants were given a big house at the taxpayers' expense following this disaster. This company didn't retrieve my stolen and expensive items back to me, but put the tenants in a big house after 4 months they lived in my flat and after my flat was trashed. Had they not lied how proper and honest they were, and that they would inspect the flat every 2 weeks, I would have never used them. Unfortunately, on the first day this family put all my furniture in the front patio to be taken by a lorry. When I reported it to the police I should have let the police pursue with their investigations, but First Capital Housing lied that everything was back in the flat. They didnt even check my flat. I live in the flat above, so I know they didnt come. After tenants moved out, only 3 big pieces of furniture due to their large size were left behind as they were too big to be stolen and it would be obvious. My flat is still empty and bare, I have developed depression. No agency can help because of the state of the flat damaged by their sub-tenans. To add salt to injury, FCH who realised they couldn't let the flat anymore, unilaterally, terminated a 2 years contract (17 months left) which was without break-clause and without bringing my flat back to how it was initially and never brought my Designers' Guild curtains, lithographs, blinds, bed frames, dining table and chairs, rugs, etc, etc back. They didn't even give me a reasonable statutory notice. They immediately stopped the rent. The most lousy agency I have ever come across. Please DON'T use them.

You should be ashamed of the terrible service you provide. I will never use your services again. You never take any responsibility for your actions and always seek to pass the blame onto the staff. Embarrassing!!

Responsive and professional,

Chris & Anwar were very professional and prompt which we liked. Looking forward to working together more in the future.

The First capital housing company was very quick and nice. The employee were nice to talk to and understood everything. It is a very good company and I highly recommend it. It is very good when they are paying out and they take care all of the hassles for the landlord.

Great team of people to work with. Responsive, decisive, and supportive. Would thoroughly recommend!

We used FC Housing as a Landlord to provide a full management service for a property that required management.
The staff were very helpful and assisted us throughout the process which was easy, clear and straightforward.

Smooth and Easy Process
First Capital are professional and great to work with. This makes the whole process running smoothly for both tenants and Landlord.
Highly recommended

Chris is very helpful and understanding