They are so kind and caring. They didn't make my accounts go in arrears in order to get my finances under control. They took my preferences into consideration when setting up my program. Other organ... See more
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Debt is stressful. We understand. Family Credit Management is a nonprofit that has been helping people get out of debt for over 30 years. Our Credit/Debt Advisors, who are NFCC-certified credit counselors, offer clear, personalized guidance through a traditional Debt Management Plan, our exclusive DualTrack plan that combines repayment and settlement, a settlement option for those who truly benefit from it, and our Priority Pay Plan for those who can't afford to pay all creditors at once. We work with both you and your creditors to build a plan that fits your life.
111 N. Wabash Avenue, Suite 1408, 60602, Chicago, United States
Replied to 100% of negative reviews
Typically replies within 48 hours
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Thank you for all your help. I can't wait to get back on track with my finances.
Megan made everything so simple and got everything set up quickly! I'm very happy with my experience!
I feel like they are here to help. Not to take my money and not help. They have been very helpful so far with the process and seems like they are really there to help with my situation. Thank you!
I contacted company and was presented with immediate was to resolve my issues results were offered very fast
I feel supported and feel like I’m getting the help I need
Whitney was very helpful with helping me make the best decision I could make for my finances. She was very informative and patient, answering all of my questions and providing all necessary information that I needed in order to make my decision. She went above and beyond to assist me with this process!

Reply from Family Credit Management
Great service and explanation of the plan. Took their time to make sure I understood.

Reply from Family Credit Management

Reply from Family Credit Management
They are so kind and caring. They didn't make my accounts go in arrears in order to get my finances under control. They took my preferences into consideration when setting up my program. Other organizations I reached out to told me what I was going to do without discussing it with me.

Reply from Family Credit Management
Family Credit Counseling is always there when I need them and makes the bill consolidation process easy and understandable at a low monthly price.

Reply from Family Credit Management
It was stress free and no pressure. Everyone was most helpful. Patient and kind. It was quick and after documents signed it was a great relief. I would give it an A+ for customer service. Thank you so much.

Reply from Family Credit Management
The Credit Counselor was extremely helpful and understanding. She guided us through the process, without judgement, step by step and answered all our questions. We chose Family Credit Management because we wanted our debt to be paid and not negotiated down. In addition, the interest rates were lower and we knew this would be a key to our financial journey back.

Reply from Family Credit Management
Amber was very helpful and answered all of my questions and concerns. The process was easy without getting millions of spam calls, they really are not for profit.

Reply from Family Credit Management
Process was fast and easy , got a quote in minutes and people in customer service were great and nice specially Gisell , experience great over all.

Reply from Family Credit Management
New to this. We had reached out to 2 other companies but did not feel comfortable with their vague answers nor were they straigtforward about fees. Felt a bit pressured to commit right away. Further, we were quoted 23% - 25% fee even though their website stated fees start from 4.99% up to 35.99%. When I mentioned what I was reading directly from their website, the service representative chose to ignore what I said and stuck to his script. Glad I came across FCM! I believe I was spiritually led to FCM. My experience with Family Credit Mgmt was excellent! They were quick to address my questions via email and even communicated with me after office hours via text! Wow! Now THAT is stellar customer service! We set up a phone appointment from one day to the next and got a very polite and helpful Counselor, Miss Whitney R.
I would like to extend a big Thanks to Robb S. as well for assisting us from the start.

Reply from Family Credit Management
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