Ordered two Baroque suits with premium embellishments from FaisalFabrics.pk and I must say I’m genuinely impressed. I was initially hesitant about ordering from the UK, but not only did my parcel... See more
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See what reviewers are saying
Very poor communication they do not respond to messages or calls. Would not use again order placed a month ago. Much prefer sanullahstore. Changed rating as outfits were recieved stitched beautifully... See more
Hi Team Al Faisal I just wanted to say a huge thank you for the amazing service! I placed and confirmed my order yesterday, and it was delivered today — I was absolutely shocked and couldn’t be... See more
They are a huge mess. There is no communication between their workers and they take centuries to deliver their orders. First they gave me the wrong dress then they took two weeks and my hundred thousa... See more
Company details
Written by the company
Online shopping in pakistan Top Fashion Designers and brands at FaisalFabrics.pk like MariaB, SanaSafinaz, GulAhmed, Alkaram, Elan, COD - worldwide shipping Faisal Fabrics gives you a wide range of Wome's Clothing Brands to set your style statement, Pa...
Contact info
Gala Mandi Road, Depalpur, Pakistan
- faisalfabrics.pk
3.4
Average
58 reviews
Replied to 33% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very disappointed with the delivery…
Very disappointed with the delivery service. My order arrived late, and I received no proper updates or support from customer service. The company needs to improve delivery times and communication.
May 5, 2026
Unprompted review
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I placed an order on 5th March and got…
I placed an order on 5th March and got no updates. I tried sending them an email, calling on their phone, sending them messages on WhatsApp, calling them on WhatsApp and leaving messages on their Fb - BUT GOT NO REPLIES AT ALL!
I asked them Refund but they are completely disappear.
Now I have to contact with my Bank about Refund
May 4, 2026
Unprompted review
Good Customer support
Overall a good and trusted website with original articles and great customer support !
March 14, 2026
Unprompted review
Thanku so much I order my dress from…
Thanku so much I order my dress from faisalfabric and paid payment before parcel.experience was good and got my dress on time .dress was perfect thanku so much.
February 2, 2026
Unprompted review
Trustworthy!
October 29, 2025
Unprompted review
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Hi Team Al Faisal
Hi Team Al Faisal
I just wanted to say a huge thank you for the amazing service! I placed and confirmed my order yesterday, and it was delivered today — I was absolutely shocked and couldn’t believe how fast it arrived.
The whole process was smooth and efficient, and I’m really impressed with the quality of service. I’ll definitely be ordering more from Al Faisal in the future — absolutely 10/10!
Thank you again for the excellent experience.
Best regards,
H
October 29, 2025
Unprompted review
Truly Impressed 💚 Fast Delivery & Beautiful Embellishments!
Ordered two Baroque suits with premium embellishments from FaisalFabrics.pk and I must say I’m genuinely impressed. I was initially hesitant about ordering from the UK, but not only did my parcel arrive on time, also the stitching and detailing were exactly as shown. The premium add-ons were worth every rupee.
What stood out was their Express Delivery and how they kept me updated at every step. Also, the lining was stitched perfectly to fit the design and size. So much better than my past experiences with stores like Laam and Sanaulla where either sizing or delivery timelines disappoint.
Highly recommend Faisal Fabrics to anyone abroad looking for authentic Pakistani designer wear they’ve won my trust and I’ll definitely be ordering again!
August 2, 2025
Reply from Faisal Fabrics
Dear Maqsooda,
Thank you for such a thoughtful and detailed review, it truly means the world to us! 💚
We’re thrilled that your Baroque suits with premium embellishments met your expectations, especially with Express Delivery and custom stitching from the UK.
Your comparison with other major platforms made our day, we work hard to ensure accurate sizing, on-time dispatch, and honest service, and it’s heartening to see that recognized.
Looking forward to serving you again with the same passion and quality!
Team FaisalFabrics.pk
Best ever shopping experience
OMG.. i can't explain how good these people are, amazing support, and timely delivery. stitching services are amazin. i received my order yesterday in uk.
definitely i order again.
August 2, 2025
Reply from Faisal Fabrics
Dear Ravifa,
Wow, your words made our entire team smile! We're truly grateful for your appreciation, and it means the world to us that you noticed the effort we put into our stitching, support, and timely UK delivery.
We can’t wait to serve you again soo, thank you for your trust in FaisalFabrics.pk 💚
Team FaisalFabrics.pk
Best Stitching Services
I always order through Faisal Fabrics as i get all brands under one roof. Smooth and timely delivery. Highly recommended
July 30, 2025
Reply from Faisal Fabrics
Dear Harpreet,
Thank you for your continued trust in FaisalFabrics.pk! 💚
We’re so glad to be your one-stop destination for all your favorite brands, with smooth delivery and the stitching service you can rely on.
Your kind words motivate us to keep improving and we look forward to serving you again soon!
Team FaisalFabrics.pk
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Bad customer service
I have ordered a suit from Faisal fabrics on 10th July and paid amount in their account. As I have done some shopping from LAAM and Sanaullah fabrics who has excellent customer service; I assumed they are same. First I left some message on phone but no response, sent some emails as well as I wanted my suit urgently so I only received thay my order is in process. I whatsapped them on 17th enquiring where is my parcel I was only informed it is in process and will be dispatched soon. I also ask any idea how long will it take? Is it in stock or not but no response.On 18th I asked them thay if you have not sent my suit then cancel my order and refund my money as my parcel from Pakistan will dispatch soon and I can't delay any money but again no response and still don't know where is my suit; are they dispatching ot not; are they going to refund me or not; looked like it shopping doesnot exist any more as no response. If they were in UK or US they would be out of business soon. I would ot recommend d this to a yvody especially overseas who are very tight with time constraints.
July 17, 2025
Unprompted review
Reply from Faisal Fabrics
We couldn’t locate any order under this name or the details provided. Based on our records, there is no order placed on July 10th that matches this case, nor any unaddressed communication during that period.
We strongly believe this review may not reflect a genuine customer experience on FaisalFabrics.pk. For full transparency, we encourage the reviewer to share their order number or contact us via our verified email at sales@faisalfabrics.pk so we can investigate properly.
FaisalFabrics.pk takes pride in fair service, timely dispatches, and responsive customer support. We remain committed to serving our valued customers with integrity.
Team FaisalFabrics.pk
Honest and reliable
I have place and order with Faisal Fabrics few weeks ago however due to one of the items in my order did not pass their quality check they were not able to deliver or make the order.
They have offered me to replace my order with something else or to accept a voucher, but I have requested a refund in which they accepted it and started the refund process.
There might be a short delay in responding due to high volume of inquiries however they do care about customers service and respond to every inquiry.
I would like to thank for their professionalism and for going over and beyond to process a refund for me.
June 28, 2025
Unprompted review
Reply from Faisal Fabrics
Dear Sarah,
Thank you for updating your review and acknowledging the complete resolution of your concern.
We genuinely value your patience and your kind recognition of our process. Ensuring quality and customer satisfaction is always our top priority — even if it sometimes means canceling items that don’t meet our standards.
We appreciate your understanding throughout and are grateful for your trust in FaisalFabrics.pk. If there’s ever anything further we can assist you with, we’ll be here.
Warm regards,
Team FaisalFabrics.pk
Great Quality Beautifully Stitched Clothes
I ordered mens shalwar kameez suits. They were custom made to size. The order came is a timely fashion and the clothes were beautiful. Every suit was stitched to perfection and the quality of each fabric was excellent. The tailor followed the specific requests and made the garments very well. The ordering process was easy and communication with Faisal Fabrics team was good. I am very please to receive yet another wonderful order from Faisal Fabrics and am very thankful for it.
May 23, 2025
Unprompted review
Reply from Faisal Fabrics
Dear Customer,
Thank you so much for your kind words and detailed feedback!
We're truly delighted to hear that your custom-stitched menswear turned out exactly as expected — and that our tailoring team was able to meet your specific requirements. It's always rewarding to know that both quality and service met your satisfaction.
Your continued trust means the world to us, and we look forward to serving you again with even more beautiful pieces.
Warm regards,
Team FaisalFabrics.pk
Allhumdulilah
Allhumdulilah
Recived my order on time 🕰️
Good service
April 22, 2025
Unprompted review
Reply from Faisal Fabrics
Thank You for Your Kind Feedback! 😊 we’re so glad to hear that you received your order on time and are happy with our service! Your satisfaction means a lot to us.
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Terrible customer service
Terrible customer service. Numerous calls and email attempts, no reply re urgent orders. The only correspondence I had was with regard to them requesting payment which I held off on until I had some response. Having sent the money, I have had no further contact. Still waiting. May have to talk to my bank to get a refund.
April 12, 2025
Unprompted review
Reply from Faisal Fabrics
Dear Customer,
We’re sorry to hear about your experience. We believe this review may be based on a misunderstanding.
The order in question was placed on March 28th with custom stitching, which requires 4–6 working weeks — clearly mentioned during checkout. Despite that, the customer posted this review just 2 weeks later, before the expected delivery timeline.
As per courier records (Skynet CN: 000511985067), the parcel was dispatched on April 30 and delivered successfully on May 7, 2025 — well within the promised timeframe.
We’re always here to help and believe it’s important for reviews to reflect complete and accurate context.
I Ordered 2 baroque suits both had…
I Ordered 2 baroque suits both had patches missing. I emailed and watsapped but have no response. Very disapointed poor service.
March 5, 2025
Unprompted review
Reply from Faisal Fabrics
Dear Customer,
We’re very sorry to hear about the missing patches in your Baroque suits. Please note that we’re a marketplace and the articles you order are fulfilled directly by the brand’s warehouse. However, we do take full responsibility for customer satisfaction.
Kindly share your order number and photos of the received items so our team can investigate this with the brand and resolve the issue for you. We're here to help and appreciate your patience.
Best regards,
FaisalFabrics.pk Customer Support
I ordered 2 dresses of farah talib and…
I ordered 2 dresses of farah talib and they just deliver me one dress only without informing me. The service is really bad because i emailed them multiple times but they didnt reply and i even whatsapp them but no response.
March 12, 2025
Unprompted review
Reply from Faisal Fabrics
Hi Halima Kassim,
We sincerely apologize for the inconvenience you've faced. We understand how frustrating it can be to receive an incomplete order without prior notification.
Please share your order details via direct message so we can investigate this matter and provide you with a resolution as soon as possible. Due to a high volume of inquiries, our response time may be slightly delayed, but we do aim to reply within 24 to 48 working hours.
We truly appreciate your patience and look forward to assisting you.
Best regards,
FaisalFabrics.pk Customer Support
Great Place to Shop and Excellent Customer Service.
The staff who helped was very very kind and was able to resolve me issue with in 2 days. I got my packaged delivered to me exactly in 2 days. Also they are expert at resolving issue with orders and delivery. Best custimer Service.
March 10, 2025
Unprompted review
Reply from Faisal Fabrics
Hi Iqra,
Thank you so much for your kind words! 😊 We’re delighted to hear that you had a great shopping experience and that our team could assist you promptly. Your support and trust mean a lot to us, and we’ll continue to do our best to provide excellent service.
We look forward to serving you again soon! 💖
Best regards,
FaisalFabrics.pk Customer Support
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Horrible experience
I placed an order on 16th Feb and got no updates. I tried sending them an email, calling on their phone, sending them messages on WhatsApp, calling them on WhatsApp and leaving messages on their Fb - BUT GOT NO REPLIES AT ALL!
I paid 21k online :/
March 3, 2025
Unprompted review
Reply from Faisal Fabrics
Dear Customer,
We sincerely apologize for the lack of communication and any frustration this has caused. We understand how concerning it is not to receive timely updates.
Please know that we are actively working on all orders, and due to a high volume of inquiries, response times may be slightly delayed. However, we do respond within 24 to 48 working hours. Kindly share your order details via direct message so we can check the status of your order and provide you with an update immediately.
Rest assured, your payment and order are safe with us, and we are here to assist you. We appreciate your patience and look forward to resolving this for you.
Best regards,
FaisalFabrics.pk Customer Support
Missing front piece from suit
Ordered 3 unstitched suits from them. When it came to stitching, we found one of them had the front piece missing. Emailed them with photos and video of pieces received as requested but despite emails they have not sent the missing piece or replied! Will not be using again as I’ve technically received 2 suits for the price of 3 😡
January 29, 2025
Unprompted review
Reply from Faisal Fabrics
Dear Ordinary Person,
We sincerely apologize for the inconvenience you faced with your order. Customer satisfaction is very important to us, and we regret any miscommunication regarding your concern.
Could you please share your order details again at sales@faisalfabrics.pk so we can look into this urgently and resolve it for you? We value your trust and would like the opportunity to make things right.
Looking forward to assisting you.
Best regards,
Team FaisalFabrics.pk
Satisfied
The best service, fastest delivery, nice packaging, highly recommended 👍
January 27, 2025
Unprompted review
Reply from Faisal Fabrics
Thank you for your wonderful 5-star review! We truly appreciate your kind words about our service, delivery speed, and packaging. Your recommendation means a lot to us, and we look forward to serving you again in the future.
Best regards,
Team FaisalFabrics.pk
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