FabFitFun Reviews 3,740

I really like the experience all around. I’ve been doing it for a year now with the annual membership. The customization options are great every quarter, and the quality of what arrives is exactly as expected. I tend to splurge on skincare specifically, and the money I save on that has been a game changer. Support has always been great if I need them too. One of my girlfriends also does it and we team up to compare boxes sometimes :)

The FFF customer service team has done it again. They helped me to receive a $20 credit that was missed (by me) somehow! They gave me the credit, no questions asked. Such an amazing gift. Thank you!!

You got back with me pretty quickly about my issue. I did not realize that I needed to respond back to you to receive my credit. I’m hoping I will still be able to receive it.

Customer Service text was super easy, they needed to research the answer and got back to me in a timely fashion and resolved my issue! It was FabFitFun Fabulous!

I’m am not very good at texting but the representative was very kind and patient

She explained what I did wrong so I wouldn’t repeat my mistake again. She was empathetic and walked me thru the steps. A very helpful & on point customer service representative. If I had an opening at my store, I would enjoy recruiting her.

Have always had a great experience with with FFF! I love their products, subscriptions for products and I always have had great experience. If you need assistance with anything they are very prompt and helpful!! Most definitely my favorite is my FFF quarterly box to pick from amazing products.

My experience was great, helpful, kind, understanding and always making the customer feel good.

I placed my order 6 weeks ago and it still has not shipped. I contacted support a week ago and the lady said she didnt know exactly why my shipment was order but shed check into it and email me back. Another week goes by with no email so I reached back out to support. They said my "order was not in final stages of processing" but they still could not provide me a clear timeline for when it would ship. I asked them to refund my order or expedite shipping to make up for this extended delay and they refused both. I was escalated this issue. Dont waste your time or money on companies who cant even keep up with their own operational timelines.

I can’t support a business that misrepresents in any way shape or form. I received a discount code for a flash sale with no mention of a limited quantity of discount. I purchased a few items and on the checkout it showed the discount was applied. When I saw the charge to my credit card, it did not include the discount. When I reached out to customer service, they said only 200 of that discount was available. When I went ahead and asked for a cancellation of the order only then did they offer $10 or a mystery gift. When I then said I want to cancel my membership they offered $20 ultimately that would’ve equal the original discount, but it was for a future purchase. FabFitFun does a good job getting customers not so good at keeping them.

Customer service is prompt , courteous and knowledgeable. I have contacted before with a faulty product and they took care of me right away !

The customer support representative who handled my problem was very friendly and efficient. He had an agreeable solution within minutes.

Long time member

FFF is like Holiday 🎁 gifts 4 times a year.

Not worth the price at all! I customized my box and only got one of the things that I customized. The rest of the products sent to me are completely useless to me and are not worth the price that I paid. I used to have a FFF Subscription box a few years ago and I cancelled for the same reason, but I was hopeful that maybe they had changed. They have not. Save your money and curate your own products.

Frankie was friendly and understanding. Resolved my issue immediately. Can't ask for a better organization than FabFitFun!!

Love the product and the customer service is quick and efficient. Highly recommend!

My issue was resolved promptly

Fabfitfun has great products at great prices and if a rare issue occurs they go above and beyond to make up for it.

Customer service is very poor. Both customer service and the wider team do not respond to queries or problems. Members feel ghosted. There are random restrictions for international members. There’s currently a safety recall on a shampoo they sold and they have not responded to member concerns in twelve days.

After receiving my first box I was in love and then went back and see I have made 3 payments . I did get a hold of billing and they was able to help me