Overall, I have been satisfied with this company and their level of communication. Today, I received an odd email telling me that my refills are on pause due to some kind of update with the way the tr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using the pen for about six weeks and have been very happy with the product. I submitted my order properly and the system failed. It also put two holds on my credit card. I spoke with Tyle... See more
Company replied
Good experience so far and weight loss has been significant. The online portal for checking in is a bit wonky and is the only reason for a one star reduction. Called this morning and “Sara” was able... See more
Company replied
Medication comes super easy and fast. I did have a difficult time trying to get a receipt that would submit to my HSA. I spoke with Tyler on the phone. She was super helpful and is trying to get me th... See more
Company replied
Company details
Written by the company
Real doctors. Real meds. Right to your door. No waiting rooms, no hassle.
Contact info
United States
- everymeds.com
3.6
Average
144 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Placed an order for a three-month…
Placed an order for a three-month supply. Received my first month, but when it was time for the second month to arrive, 14 days passed and still nothing. My responses go unanswered and are repeatedly regenerated. Customer support, Pam, provided incorrect information even when I questioned her about her mistakes. The script for month two was approved and still remains pending. Of course, they took my money right away. I have requested a refund. Stay away from this place!
April 20, 2026
Unprompted review
Dont deserve even 1 star
Dont deserve even 1 star. Waited 3 weeks for deluvery and i have decided to request a refund. They promise a refund in my bank 48hrs. Is now 5 days… nothing. No replies to emails and no answ on phone. Please avoid!!!!!
April 9, 2026
Unprompted review
Please AVOID this company !
Please AVOID this company. I am a new customer and have been waiting over 10 days for my first order. They took my money immediately but my order is just sat in waiting despatch. I contacted @support who eventually replied apologising saying we will prioritise your order. It is obviously a con and the order is still in despatch. There are a lot of genuine companies out there offering the same goods, I wish I had used an alternative but if I can prevent someone else using this company, as it is too late for me !!
April 7, 2026
Unprompted review
Reply from Everymeds
Hi Lindsay,
We’re genuinely sorry for the frustration and concern this delay has caused, especially as a new customer. We understand how upsetting it is to be charged and then not receive timely updates on your order, and we sincerely apologize for the experience you’ve had so far.
This is not the standard of service we aim to provide. A member of our team will be reaching out to you directly to review your order, provide clarity on the status, and make sure this is resolved as quickly as possible.
Thank you for sharing your feedback—it’s important to us, and we regret that your first experience has been a disappointing one.
— EveryMeds Support Team
I started with EveryMeds in October…
I started with EveryMeds in October 2025 and, up until recently, had great experiences. Unfortunately, things have taken a serious turn for the worse.
I even referred two patients to them based on my earlier positive experiences, which makes this situation even more disappointing.
I had an issue with an order where my credit card was charged, but I never received the product. When I called, I was told a refund had already been processed—which was not true. I ultimately had to dispute the charge with my credit card company, and thankfully it was resolved in my favor.
Now, after taking my last injection this past Monday, I’ve been trying to refill my prescription online with no success. I have called, emailed, and used their chat feature multiple times and have received absolutely no response.
This lack of communication is extremely frustrating and unacceptable, especially when it impacts ongoing treatment. I am now forced to find another provider and will likely experience a lapse in care because of this.
Very disappointing experience.
March 26, 2026
Unprompted review
Reply from Everymeds
Hi Josephine,
We’re truly sorry to hear how upsetting this experience has been, especially after the trust you placed in us and the positive experiences you had previously. We understand how stressful this is when it affects ongoing treatment, and we sincerely regret the frustration caused by the lack of communication.
We want to confirm that the refund was completed, and a new order for April has been placed. Most importantly, one of our team members will be calling you directly to walk through everything with you and make sure your care is properly supported.
Thank you for sharing your feedback—it matters to us, and we’re committed to making this right.
— EveryMeds Support Team
Avoid - its a mess
Got the medicines after almost 4 weeks, even though I’d asked for a refund. Not a scam, but their website, inventory, and customer support are a mess.
———-
As advised emailed them back, chased twice, and as expected 3 weeks+ but no progress no response; however, it helped to build my case to dispute the transaction with the bank.
What a waste of time! And burden to the system.
————-
I ordered medicines on 23 March. They advertised a generous discount for a multi‑month plan, so I purchased the larger package. After that, although the order was ‘approved’ quickly, it has been stuck at ‘pending dispatch’ for 10–11 days and counting...
EveryDayMeds has gone completely silent: no replies to website queries at contact us page, no responses to emails, and phone calls end up long queues and ultimately goes unanswered. I’ve tried every channel, and they simply do not respond. This behaviour is unacceptable for any legitimate pharmacy.
Website doesn’t allow to cancel the order and claim the refund. I will dispute the transaction.
March 23, 2026
Unprompted review
Reply from Everymeds
Hi,
We’re really sorry to hear about the delays with your order and the lack of response from our team. We completely understand how frustrating this must be, especially after choosing the multi-month plan.
This isn’t the standard we aim for. Please reach out directly to support@everymeds.com
with your order details so we can urgently investigate, provide an update, and work to resolve this for you as quickly as possible.
Thank you for letting us know, we want to make this right.
NO DELIVERY, BUT PAID
we ordered our weight loss drugs on the 19th, paid and went through the paperwork. After 3/4 days approved. On day 10 now still not arrived, but told this morning will arrive by Wednesday and reaady for dispatch and we were a priorty.
I was told the same as,last week on the 25th...!
Incredibly poor service, pay your mony, receive no goods..!
BEST BET IS TO ORDER FROM ANOTHER PROVIDOR....
March 30, 2026
Unprompted review
Reply from Everymeds
Hi Peter,
We’re very sorry to hear about the delays with your order and completely understand your frustration, this is not the service standard we aim to provide.
We appreciate your patience, and we want to get this resolved as quickly as possible. Please contact us directly at support@everymeds.com
with your order details so we can urgently check the status and ensure your order is dispatched without further delay.
Thank you for bringing this to our attention.
My second order was shipped to wrong…
My second order was shipped to wrong address. I emailed them to let them know and request a replacement order be sent to my correct address. The customer service agent was friendly in her communication informing me the matter would need to be sent to escalation department for further action with a response within 24 to 48 hours. That was on 3/19 and it’s now 3/24. I’ve missed my weekly injection and still no response or action.
March 19, 2026
Unprompted review
Reply from Everymeds
Hi Tammy,
Thank you for your review, and we’re really sorry to hear about the issue with your order and the delay in getting this resolved, especially given the impact it’s had on your treatment.
We’re glad to hear our agent was helpful, but we completely understand your frustration with the lack of follow-up. This isn’t the level of service we aim to provide.
Please reach out to us again at support@everymeds,com with your order details so we can urgently chase this with our escalation team and get this sorted for you as quickly as possible.
Thank you for your patience.
Disappearing Act…?
They happily took my payment of £555, then all went quiet on the western front. No acknowledgement, no contact, no answers, just £555 worse of. I have put in a chargeback with my card and hoping they can get my money back.
March 10, 2026
Unprompted review
Reply from Everymeds
Hi Rachael,
We’re very sorry to hear about your experience and apologise for the lack of communication.
This is not the standard we aim to provide. Please contact our support team on support@everymeds.com with your order details so we can investigate and resolve this as quickly as possible.
Thank you for bringing this to our attention.
The first shipment was easy peasy
The first shipment was easy peasy. The customer service agents are friendly, that is why I gave them a 2 star. I paid for 3 months worth of medication and I have received one. I have got the run around about logistics and nobody can seem to tell me when the 2nd month's medication will ship. So now I am wondering will I have to start over from scratch because they are taking too long to send out the medication. I wonder is this the game that they play. I even offered to pay for different shipping since they claimed it was logistics, but I was told no.
February 24, 2026
Unprompted review
Reply from Everymeds
Hi Debbie,
Thank you for your feedback. We’re glad your first shipment went smoothly and that our team was friendly, but we’re very sorry for the delay with your second shipment.
We are looking into your order and will provide a clear update as soon as possible. Please rest assured you will not need to start over, and we are working to get your remaining medication to you promptly.
We appreciate your patience.
I love the ease of the entire…
I love the ease of the entire transaction. And the meds really work
February 21, 2026
Unprompted review
Reply from Everymeds
Hi Cynthia,
Thank you so much for sharing your experience with us!
We’re delighted to hear that the entire process felt easy and seamless for you, and even happier that the medication is working well.
Your feedback truly means a lot to our team.
If you ever need assistance or have any questions in the future, we’re always here to help.
Thanks again for choosing us!
Great Company
My experience was great and I had no issues. I lost 35lbs, menopause weight. Im now in the maintenance phase. Thank you for all the help. I would definitely recommend this company to my family and friends.
February 13, 2026
Unprompted review
Reply from Everymeds
Hi Julie,
Thank you for taking the time to share your experience with EveryMeds.
We are pleased to hear that your journey has been smooth and that you achieved such an impressive result, losing 35 lbs, especially menopausal weight, is a remarkable accomplishment. Congratulations on reaching your maintenance phase.
We truly appreciate your trust in our service and your willingness to recommend EveryMeds to your family and friends. Your feedback reinforces our commitment to providing reliable support throughout every stage of the journey.
If you need any assistance moving forward, our team is always here to help.
Thank you again for choosing EveryMeds.
Patience is proper
Sarah Answered all my concerns. Very patient and polite.
February 12, 2026
Unprompted review
Reply from Everymeds
Hi Sally
Thank you so much for your lovely feedback!
We’re delighted to hear that Sarah was able to answer all your concerns with patience and kindness. At EveryMeds, we truly value moments like these, when our team can make someone feel supported and heard.
Your experience means a lot to us, and your words will definitely brighten Sarah’s day.
If there’s ever anything more we can do for you, we’re always here to help.
Thank you for choosing EveryMeds!
Overall a good experience.
Good experience so far and weight loss has been significant. The online portal for checking in is a bit wonky and is the only reason for a one star reduction. Called this morning and “Sara” was able to hopefully correct this problem, time will tell.
February 4, 2026
Unprompted review
Reply from Everymeds
Hi Clifton,
We’re so glad to hear your experience has been positive and that you’re seeing great progress with your weight loss journey—that’s fantastic!
Thank you for letting us know about the online portal issue. We understand how important it is for check‑ins to be smooth, and we’re happy Sara was able to assist you this morning. We’ll keep an eye on things to make sure the fix holds and your experience continues without interruption.
We appreciate your feedback—it helps us improve. Please don’t hesitate to reach out if anything else comes up.
Not sure if this company is trustworthy for the $$$
after first 2 months the pen was easy to use but still no weight reduction . after third month they reduced the price and gave me a vile and syringes for $100.00n less. Prior month I did request a higher dosage and they stated they would increase , but still same dosage and after 3 months still no weight decrease . I asked if maybe pharmacy was not adding the gap meds or adding too much b12. still waiting for response after 3 days . May have to find another supplier.Sad I spent almost $1000.oo with no results .
January 16, 2026
Unprompted review
Reply from Everymeds
Thank you for sharing your experience with us. I understand how frustrating it must feel to have invested time and money without seeing the expected results.
We take your concerns seriously. I will escalate this matter immediately to ensure you receive clarity on the dosage adjustment and confirmation from the pharmacy regarding the medication preparation. You should not have to wait this long for answers, and I’ll prioritize getting you a response.
Your trust is important to us, and we want to make sure you feel supported and confident in your treatment plan. I’ll follow up with you as soon as I have the pharmacy’s confirmation.
Thank you again for your patience, Marc.
Great customer service!
Emma called me to resolve a subscription issue, she was very professional and very helpful! Everymeds has been amazing to work with!
January 26, 2026
Unprompted review
Reply from Everymeds
Hi Ethan,
Thank you for sharing your experience! I’m so glad to hear that Emma was able to resolve your subscription issue with professionalism and care. It’s wonderful to know that Everymeds has been consistently helpful and easy to work with — your feedback really highlights the great service we are providing.
We appreciate you taking the time to let us know, and we’re happy you’re having such a positive experience!
Tyler was great
Tyler was great! Very helpful and answered all questions!
January 22, 2026
Unprompted review
Reply from Everymeds
Thank you so much for sharing your experience, Bethany! We’re delighted to hear that Tyler was able to assist you thoroughly and answer all of your questions. Your feedback means a lot, and we’ll be sure to pass along your kind words to her.
Reply from Everymeds
Thank you for sharing your experience, John! We’re so glad to hear that Jason Carter and Sara were easy to talk with and made you feel comfortable. Your feedback is greatly appreciated, and we’ll be sure to share your kind words with them.
The worst
The worst. They send out meds (and the wrong ones at that), without and details, instructions or follow-up.
They do not answer emails promptly. If at all! They sent my daughter semaglutide instead of Tirzepatide without telling her how much or how to use. It was her first time and they were unresponsive. Totally irresponsible.
DO NOT USE!!!
January 19, 2026
Unprompted review
Reply from Everymeds
Hello Susanne,
Thank you for sharing your experience with us. We’re very sorry to hear about the issues you and your daughter encountered, including the medication mix‑up and lack of communication. We understand how serious and frustrating this situation must have been, and we sincerely apologize for the distress it caused.
Your feedback is extremely important, and we take these concerns very seriously. We will be reviewing this matter to ensure that proper instructions, follow‑up, and responsiveness are prioritized moving forward.
Please know that your trust and safety are our top priorities, and we appreciate you bringing this to our attention.
Ashley went out of her way to help me
Ashley went out of her way to help me. Very nice lady. So far I’ve been very pleased with the product too!
January 16, 2026
Unprompted review
Reply from Everymeds
Hello Lisa,
Thank you for your thoughtful feedback! We’re so glad to hear that Ashley went out of her way to assist you and that you’ve been pleased with the product. We’ll be sure to share your kind words with her—it will mean a lot.
We truly appreciate you and look forward to continuing to serve you.
Reply from Everymeds
Hello Julie,
Thank you so much for sharing your feedback! We’re delighted to hear that Tyler provided you with great service. Your kind words mean a lot to our team, and we’ll be sure to pass along your appreciation to her.
We look forward to continuing to provide you with excellent care.
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