Ettinger Reviews 72

I have purchased several products online and have always been very satisfied, fast delivery, excellent quality products and very efficient customer service, I highly recommend.

I ordered the Sterling Billfold in black with purple interior and gold monogram embossing. The leather quality and construction are exactly what you’d expect from a heritage brand - clean lines, tight stitching, and the contrast between the black exterior and purple interior is sharper in person than in photos. I also requested a last-minute addition to my order before it shipped; Client Services handled it without any friction and followed up afterward to make sure I was satisfied. The care set they include is a practical touch. Ettinger delivers on the craftsmanship and the service.

I had a query on the product I was interested in which was answered swiftly by the customer services before I proceeded with my purchase. The purchase was delivered promptly and I am absolutely delighted with the quality of my purchase . The card slots of the wallet are a little tight but I’m sure these will relax through use.

Customer service is extra extraordinary! I failed to look at their already high rating, and emailed customer service regarding a gift option selection. They not only assured me, but followed up by sending me a picture of what the gift looked like before they sent it. TRUELY A FIRST CLASS COMPANY!!!!! Oh, and the recipient LOVED the gift too.

Really helpful service and beautiful purse. Thank you so much :)

Went above and beyond in their service to provide me gifts for my groomsmen on my wedding day. The quality of craftsmanship is exceptional. Been a long-term customer and will always recommend Ettinger for future leather goods.

I recently purchased a new Sterling Billfold directly from Ettinger (Black exterior with Orange interior) to replace the same model I originally purchased 16 years ago. Over that time, my previous wallet was carried daily in my back pocket. On construction sites, while working around the farm as well as in professional business settings. Despite consistent exposure to heat, humidity, dust, and the general wear associated with both fieldwork and everyday use, the wallet demonstrated a level of durability and material integrity that is rarely seen in modern leather goods.

The longevity of my original Sterling Billfold was the sole reason I chose to purchase the exact same model again. I make a conscious effort to invest in high-quality products, as inferior alternatives inevitably require frequent replacement. My experience with Ettinger has reinforced that true craftsmanship delivers long-term value that far exceeds its initial expenditure.

Husband loved his gift! Great, thank you.

I ordered a leather belt from Ettinger, which was shipped very promptly and delivered faster than I expected.

Unfortunately, I had ordered the wrong size--through no fault of theirs--and had to contact client services. They were super helpful in facilitating the return and I received the correct size in short order.

The belt itself is beautifully constructed with wonderful attention to detail, and will surely last many years.

Would highly recommend Ettinger!

Excel service! I have been looking forward to buying from Ettinger for a long time. When I realised that I made a mistake ordering, customer service was quick to answer and resolve the issue. Love it!

Two things to say here: First, the wallet I bought is outstanding. Gorgeous leather, clearly high quality workmanship. I'd feel more than comfortable ordering from Ettinger again, and I will.

Another reason I'm now a loyal customer is their customer service. The wallet I got was an exchange for one my wife gave me that wasn't the style I preferred. Ettinger made the return, which involved overseas shipping, as easy as it could possibly be. And once I notified them that the wallet I was returning was in the mail to London, they sent me the new wallet I wanted before they'd even received the old one. I've honestly never heard of that act of trust between a consumer goods company and a customer before, and I just found it incredibly gratifying, as otherwise I'd likely have had to wait weeks to receive my new wallet. Just an act of civilization that was entirely on par with the sophistication and excellence of their leather goods.

So—customer service as good as any I've ever received, and a product so attractive and well-made that it justifies the cost. Clearly, I'm a fan.

I have purchased Ettinger products and have always been impressed by the quality and craftsmanship.

In addition, my recent experience with their client services team was excellent — polite, professional, and genuinely attentive to my suggestion regarding a potential Apple Watch strap. This level of customer care truly reflects the values of the brand.

I look forward to seeing their future collections and will continue to support Ettinger.

Purchased a special gift for Christmas which was very well received. Customer service and delivery times were great.

Great quality product, and lovely customer service. I got it as a Christmas present for my husband, and he is delighted with it.

Customer service was polite and went out of their way to find me the wallets I was looking for. The wallets the selves of course are exceptional.

I’ve bought a few leather products from Ettinger over the years, and consistently find them high quality and have a long life. My wallet must be 10 years old now and it still look smart in a classical & understated way.

Their customer service, either by telephone or email, is first rate.

I’d just say ‘Thank you’ to a team that clearly values quality and customer experience.

I have been purchasing products from Ettinger for about 20 years. The wallet that was my first purchase is used every day and is still looks great.. All items have arrived very quickly in Canada and have been exactly as I wanted. I try to treat myself or give a gift every year with something I know will be a quality item that will last lifetime.

Well-made, high quality products with remarkable customer service!
I purchased a personalised wallet for my partner’s birthday. We are both very impressed with the quality of the leather and how well constructed the wallet is. When I emailed them with a few enquiries, they were beyond helpful and prompt with their replies. Would definitely buy again!

I shop fairly regularly online with Ettinger and they demonstrate such a high level of customer service and quality of product that only a family run company can provide. Every purchase is a pleasure and when the items arrive they are wrapped and boxed with such care and attention to detail. Thanks to everyone there.

Superb customer service combined with a fabulous product (a customised orange sterling leather pill case, for my daughter)- what’s not to like?
Can’t praise them enough