It's quite complicated to set up an eSIM with any provider. But the fact that you can get chat support on a Sunday morning and help get your SIM card activated makes eSIM4Travel my choice. I used Aira... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased two 5GB eSIMs for myself and my daughter. We had a few hiccups connecting to the local networks at first, but customer service was very helpful and guided us step by step until everything... See more
Company replied
I have been using eSIM4Travel for many years and for a long time. I have tried many providers before, but this company is really the best! Great price-performance ratio. What I have to praise is the g... See more
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I used eSim4Travel for the first time a couple of weeks ago in Morocco and it worked great. The purchase was straight forward and easy to complete. Followed the steps to install the eSim and was up an... See more
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Company details
Written by the company
eSIM4Travel belongs to FreshQ Inc. in Silicon Valley, CA, United States. eSIM4Travel serves as an online service provider catering to travelers and is supported by telecommunications service providers. We offer competitive services empowered by an efficient network of online service partners
Contact info
1650 DELTA CT HAYWARD, 94544, California, United States
- support@esim4travel.com
- esim4travel.com
4.5
Excellent
182 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best Travel ESIM provider
I bought an esim from them right. There service is extremely good as well as there prices for these esims.
Their customer serveice is one of the friendliest and helpful one ive ever talked to.
I would recommend them everytime if you want a travel esim.
April 8, 2026
Unprompted review
Reply from eSIM4Travel
Thank you so much for your kind words and recommendation! We’re really happy to hear that you’re satisfied with both our service and pricing.
We’re also glad that our support team was helpful — that truly means a lot to us.
If you need anything in the future or for your next trip, feel free to reach out anytime!
Wishing you all the best,💓💓
Giny @esim4travel
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Misleading offer, terrible customer service
I recently purchased a 5-day unlimited eSIM.
Everything worked perfectly, but after about half a day, my connection became incredibly slow. Loading a simple web page caused lag, uploading photos took forever, so imagine trying to stream videos... It was practically impossible (it barely worked in very low definition).
I contacted customer service, first by email (no response), then via chat. After a little over an hour, someone finally replied. This person then took about 10 minutes to respond between messages. They kept sending me the runaround, directing me to the FAQ to change my carrier, APN settings, etc. I wasted over an hour on this and finally expressed my dissatisfaction. So they gave in and offered me a new eSIM for free. I deleted the first one and activated the new one, and it worked perfectly again... until... half a day later, the same problem occurred. I contacted support again, and someone finally told me that the first representative had given me the wrong answer. The reality is that if you buy an unlimited eSIM for a specific period, it's not actually unlimited! It's limited to 3GB per day, after which the speed is significantly reduced! This isn't mentioned anywhere when you choose and purchase an eSIM.
Also note that in the meantime, I was completely disconnected (even my other physical SIM card was blocked, so not only mobile data but also my regular phone line was down), and I had to deactivate and reactivate the eSIM several times to get back online.
In short, very disappointed. I'll go with a competitor next time, even if it costs more.
March 28, 2026
Unprompted review
Reply from eSIM4Travel
Thank you for your detailed feedback, and we sincerely apologize for your experience.
We understand how frustrating it can be to encounter slow speeds and unstable connections during your trip, especially after having a good connection at the beginning.
Wishing you all the best,💓💓
Giny @esim4travel
Regarding the “unlimited” plan you mentioned, it operates under a Fair Usage Policy, and this information is indicated on the purchase page. We also noted that our customer service team did their best to assist you at the time and provided you with a replacement eSIM for testing.
Even so, we understand that the information may not have been communicated clearly enough, which led to a gap between your expectations and the actual experience. We sincerely apologize for any misunderstanding and truly appreciate you bringing this to our attention.
We also apologize for the delay in our support responses and for any inconsistency in the information provided. This is not the level of service we aim to deliver.
Regarding the issue you mentioned where your primary SIM was also affected, this is not expected behavior. We would like to investigate this further to help prevent similar situations in the future.
We truly value your feedback and would like the opportunity to make this right. Please contact us at support@esim4travel.com
, and we will assist you further and provide a suitable resolution.
Thank you for your understanding, and we hope to regain your trust in the future.
Great support from customer service
I am using the eSIM4Travel in Türkiye. The price is very good. Today I got a problem and contacted the customer service via chat. They immediately responded. My problem was solved in 10 minutes and the service was very friendly. Great support, thanks a lot.
March 17, 2026
Unprompted review
Reply from eSIM4Travel
Thank you very much for your feedback and support. We truly appreciate your encouragement.
We are glad to hear that you had a great experience using eSIM4Travel in Türkiye, and that our support team was able to assist you promptly and efficiently.
Your satisfaction is our top priority, and your kind words mean a lot to us.
If you need any further assistance in the future, please feel free to contact us.
Wishing you all the best,💓💓
Giny @esim4travel
chat has good and useful response
February 21, 2026
Unprompted review
Reply from eSIM4Travel
Thank you for choosing eSIM4Travel, and we truly appreciate your valuable feedback.
We’re very glad to hear that you found our live chat responses prompt and helpful.
If you need any assistance in the future, please feel free to contact us anytime.
Wishing you all the best, 💓💓
Giny @ eSIM4Travel
Esims for Latin America
So I bought a couple of esims for Latin America which were great value. Had problems connecting in costa rica , but support sorted it out in the night. And the second worked straight away. 5 stars for price, quality and support. BTW it was a $3 sim they had to get to work for me.
February 5, 2026
Unprompted review
Reply from eSIM4Travel
Thank you very much for choosing eSIM4Travel and for your 5-star review.
We’re glad you found our Latin America eSIM to be great value, and we’re pleased that our 24-hour real human support team could promptly resolve the connection issue in Costa Rica. No matter the price of the eSIM, we are committed to providing reliable international eSIM service and responsive support.
If you need a travel eSIM again in the future, the eSIM4Travel 24-hour support team is always here to help.
Wishing you all the best,💓💓
Giny @esim4travel
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They solved my problem quickly
They solved my problem quickly. Excelent!
February 7, 2026
Unprompted review
Reply from eSIM4Travel
Thank you very much for your kind feedback about eSIM4Travel!
We’re glad we could resolve your eSIM issue quickly. Providing fast responses and 24-hour real human customer support is a key part of our international eSIM service commitment.
If you need a travel eSIM again in the future, the eSIM4Travel 24-hour support team is always here to help.
Wishing you all the best,💓💓
Giny @esim4travel
Had a problem installing the new eSim
Had a problem installing the new eSim. The support helped me very fast and provided a new card immediately.
Thank you!
January 29, 2026
Unprompted review
Reply from eSIM4Travel
Thanks for the feedback! We're so glad we could help you out immediately. At eSim4Travel, we provide 24/7 human support to make sure you're never stuck. Your support means a lot to us, and we look forward to helping you again on your next trip!
Wishing you all the best,💓💓
Giny @esim4travel
Very good costomer service.
January 28, 2026
Unprompted review
Reply from eSIM4Travel
Thanks for the feedback! We're so glad you had a great experience. Our team is here 24/7 to make sure everything goes smoothly for your travels. Thanks for choosing eSim4Travel—we’ll be here whenever you need us again!
Wishing you all the best,💓💓
Giny @esim4travel
Very cheap and good internet
Very cheap and good internet.
All the best for guys from esim4travell!
January 12, 2026
Unprompted review
Reply from eSIM4Travel
Thanks for the feedback! We're thrilled to hear you're happy with our prices and connection. If you ever need anything, our 24/7 human support at eSim4Travel is always here to help. Wishing you all the best and hope to see you again soon!
Wishing you all the best,💓💓
Giny @esim4travel
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Best value for internet eSIM
Best value for internet eSIM. SIM card work as expected and have been using them for a couple of times. All the time working perfectly fine.
November 7, 2025
Unprompted review
Reply from eSIM4Travel
Thank you for your continued support! We’re so glad eSim4Travel has worked perfectly for you every time. Providing the best value eSIM with a stable connection is what we do best. Our 24/7 human support is always here if you need anything—looking forward to your next trip with us!
Wishing you all the best,💓💓
Giny @esim4travel
Reply from eSIM4Travel
Thank you for your feedback.
If you have any questions or run into any issues while using your eSIM or during your trip, feel free to contact us anytime. eSIM4Travel’s 24/7 human support team will be happy to help.
Wishing you all the best,💓💓
Giny @esim4travel
customer service was good
Not working most of the time for me?
The refund me it’s ok
January 15, 2026
Unprompted review
Reply from eSIM4Travel
We’re truly sorry for the inconvenience caused and sincerely apologize for your experience.
At the moment, we’re unable to locate your order, so we kindly ask you to contact us so we can assist you further and look into the issue as soon as possible.
We would really appreciate the opportunity to check the situation and help resolve the problem. If you have already left the country where the eSIM was used, please feel free to reach out as well — we’re happy to review and assist with a possible refund.
Please contact us so we can directly check and assist you.
You can reach eSIM4Travel via:
• Email: support@esim4travel.com
• Live Chat (bottom right of our website): https://www.esim4travel.com
Our 24/7 human support team will be happy to assist you.
Wishing you all the best,💓💓
Giny @esim4travel
Got a refund back after finding out my phone is not compatible
I just bought a eSim and found out my Samsung phone is not compatible with the eSim. I contacted them right away online support. They helped me to cancel it and I got my refund back to my credit card within 2-3 minutes. Thanks. Well trusted company.
January 16, 2026
Unprompted review
Reply from eSIM4Travel
Thank you for sharing your experience.
Even though you didn’t end up using the eSIM, we’re glad our online support team could help you right away and quickly assist with the cancellation and refund.
We always aim to keep things simple and clear, without wasting your time. Once we confirmed the device was not compatible, our team handled it immediately.
We’re also happy to hear that you received the refund so quickly.
Thank you for trusting eSIM4Travel. If you have any eSIM or travel-related questions in the future, feel free to reach out to us anytime.
Wishing you all the best,💓💓
Giny @esim4travel
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I got fast respond when I had troubles
I got fast respond when I had troubles. I appreciate your help. Thank you
January 16, 2026
Unprompted review
Reply from eSIM4Travel
Thank you for your feedback!
We’re glad our support team could help you quickly. Thanks for choosing eSIM4Travel.
Wishing you all the best,💓💓
Giny @esim4travel
This esim works very eastand reliable
This esim works very eastand reliable
Also easy to get help support
January 16, 2026
Unprompted review
Reply from eSIM4Travel
Thank you for your feedback!
We’re glad to hear the eSIM was easy to use and reliable, and that getting support was simple.
Thanks for choosing eSIM4Travel.
Wishing you all the best,💓💓
Giny @esim4travel
Great e-sim great price
Used their e-sim in two countries (Korea & Taiwan) so far it’s been stable, and really easy to install. Customer service is helpful as well on installation process!
January 13, 2026
Unprompted review
Reply from eSIM4Travel
Thank you very much for your kind feedback!
We’re glad to hear that your eSIM worked stably in both Korea and Taiwan, and that the installation process was easy for you.
It’s also great to know our customer service could assist you smoothly.
We truly appreciate your support and look forward to serving you again on your future travels!
Wishing you all the best,💓💓
Giny @esim4travel
Exceptional service resolved a…
Exceptional service resolved a technical SIM card issue in Bosnia promptly, issuing a refund within minutes. Highly responsive and customer-focused. Recommend for reliable support.
December 6, 2025
Unprompted review
Reply from eSIM4Travel
Thank you for sharing your experience.
We’re glad we were able to assist you quickly and resolve the technical issue you encountered in Bosnia, including processing the refund promptly.
At esim4travel, we truly value being responsive and providing real help when issues come up during a trip.
Thank you for your recommendation, and we hope to support you again on your future travels.
Wishing you all the best,💓💓
Giny @esim4travel
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Great online customer service
Online customer service was very responsive and helpful in resolving question about my order
December 20, 2025
Unprompted review
Reply from eSIM4Travel
Thank you for your feedback.
We’re glad our online support team was able to respond quickly and help resolve the issue with your order.
We always aim to make sure someone is available when you need help, so you’re not left waiting.
Thank you again for your kind words, and we look forward to supporting you again on your future travels with esim4travel.
Wishing you all the best,💓💓
Giny @esim4travel
Excellent CS
Excellent CS. My esim took a bit to work, but they were super helpful and even refunded my money for the minor inconvenience. Will certainly buy again.
December 27, 2025
Unprompted review
Reply from eSIM4Travel
Thank you for sharing your experience with us, and we really appreciate your understanding.
Even though the eSIM took a little time to get up and running, we’re glad our team was able to step in, help you through it, and sort out the refund so it didn’t affect your trip.
We believe that when something goes wrong during travel, having real people ready to help truly matters. We’re happy to hear you’d choose us again, and we look forward to supporting you on your next journey.
Wishing you all the best,💓💓
Giny @esim4travel
Cheap and good customer service
They offer extremely cheap e-sims, I have used their service on all three of my trips to the U.S. and never had any problems. This trip I broke my phone, and since the e-sim could only be installed on 1 device they gave me a new one free of charge for my replacement phone.
December 26, 2025
Unprompted review
Reply from eSIM4Travel
Thank you for your sincere feedback, and for choosing us on multiple trips.
At esim4travel, we aim to offer fair pricing along with 24/7 real human support, so you can feel confident and supported whenever unexpected issues come up during your travels.
We look forward to being a reliable travel partner for you again on your future journeys.
Wishing you all the best,💓💓
Giny @esim4travel
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