DO NOT USE. I was fooled into using this shit service. I submitted my application 1 April 2026. Today I checked on the actual government website for status and no application submitted. I contacted En... See more
Company replied
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See what reviewers are saying
First advice to readers: don't believe the negative comments of this service. Stay abreast of the process, and contact customer service if you feel there are delays. That said, GovAssist made it eas... See more
Company replied
Total SCAM. AVOID AT ALL COSTS. Just do it yourself either online with the state.gov site... All your communications are with an AI. There are no customer reps. You will go back and forth forever and... See more
Company replied
I waited 12 days for a confirmation that my order would be cancelled and refunded. 99% of communication is AI. At the very last second, (what I think was) a real person responded to me and processed t... See more
Company replied
Company details
Written by the company
Entry LLC is a private company providing fast, secure visa, passport, and e-Visa services. We’ve helped over 2 million clients worldwide complete applications for countries including the U.S., Canada, Australia, New Zealand, and the Schengen zone. With a dedicated agent by your side, real-time tracking, and AI-assisted tools, we make the travel application journey simple and stress-free. Planning a trip? Think Entry, just tell us which country you’re planning to enter next.
Contact info
30 N Gould St Ste N, 82801, Sheridan, United States
- +1 (856) 556-3505
- support@entry.com
- entry.com
2.2
Poor
59 reviews
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scam - Do not use
My application was submitted on March 3. As of today, May 6, I have not yet received my passport, nor have I been provided with any updates regarding its status.
After contacting the appropriate government office, I was informed that no application under my information has been received. I also attempted to resolve this issue through your customer support line; however, I was only able to interact with an automated system. Despite providing my full details—including my name, email address, home address, and order number—the system was unable to locate my file.
March 3, 2026
Unprompted review
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It's a fraud service. DO NOT USE
Similar to other users I paid for this service and after multiple requests for over a month were ignored on the status of my application I was advised to check the US Govt website and it shows my application was never submitted. This service is fraud. DO NOT USE.
May 6, 2026
Unprompted review
Applied for passport renewal 1/6/26
Applied for passport renewal 1/6/26. It’s May and nothing. AI bot customer service has successfully wasted my time. Disputing charges by Entry w VISA for non-renewal and zero customer satisfaction.
May 6, 2026
Unprompted review
Nearly 300 dollars and they are late…
Nearly 300 dollars and they are late for delivery by weeks. Then i get an email saying they are late and to be patient. Emails sent to update have been ignored.
Avoid this place like the PLAGUE. They are a scam.
Now they are using the system to get my review undone. They have every little piece of my information. They just want to weaponize this system to get this bed review out.
May 5, 2026
Unprompted review
Reply from Entry
We understand how disappointing and stressful this experience must have been, especially after waiting several weeks and feeling uncertain about what was happening with your application.
After looking into your case, we confirmed that a technical issue interrupted the processing of the application. We recognize that the delay in updates made the situation even more frustrating.
We’ve sent you an email with a potential resolution and will need your response there so we can move forward and help address your concerns appropriately.
Rey was very attentive and helpful
Rey was very attentive and helpful. He cleared up my doubts.
May 5, 2026
Unprompted review
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Where to begin…
Where to begin…. Literally the worst business out there. The ONLY way they called me back was when I called 13 times in a row, threatened to call better business bureau, then threatened to board a plane and meet them in person.
When you call “customer support “ it is a robot. This is only helpful because you can curse the machine to high hell to blow off some steam. Other than that, Prepare to wait at least 2 weeks for a human with blood in their veins for a call back.
It took 10 minutes to do online with no headache.
On the other hand, if there is a wedding or event you do NOT want to go to, definitely use this company. They will take your money and information and you will never see it again. But hey, at least you got out of the wedding!
February 18, 2026
Unprompted review
Reply from Entry
We understand why this experience left you upset, particularly after feeling that it took extra effort to receive support and guidance.
As a brief clarification, we operate as a legitimate private assistance service, and while automated systems are used for efficiency, we also recognize the importance of timely human support. We understand that your experience did not reflect the level of responsiveness we aim for.
We’ve sent you a request via Trustpilot asking for your transaction details. Please respond there so we can locate your case and move forward in properly addressing your concerns.
Go to the actual WEBSITE
DO NOT USE. I was fooled into using this shit service. I submitted my application 1 April 2026. Today I checked on the actual government website for status and no application submitted. I contacted Entry via phone to get an AI bot who told me that there was a technical issue. Cheers for letting me know. Now I have an expired passport and have to spend another $130 to apply through the actual government website. I really hate these freaking parasite websites.
May 5, 2026
Unprompted review
Reply from Entry
We understand how disappointing and frustrating this must feel, especially after expecting progress on your application and then learning there had been a technical issue.
As a brief clarification, we operate as a legitimate private assistance service, and while we aim to support applicants throughout the process, technical issues can occasionally impact processing.
We also recognize how difficult this situation is when travel documents are time-sensitive.
We’ve sent you an email outlining the resolution provided regarding your billing concern, along with confirmation that it has already been addressed.
Reply from Entry
We understand how concerning this experience must feel, especially if the service did not meet your expectations.
We’d like to clarify that we provide legitimate private assistance services for applicants going through the process, and we take customer concerns seriously. We would appreciate the chance to review your situation directly.
We’ve reached out through Trustpilot requesting your transaction information. Please respond there so we can review your case and properly address your concerns.
Total SCAM
Total SCAM. AVOID AT ALL COSTS. Just do it yourself either online with the state.gov site... All your communications are with an AI. There are no customer reps. You will go back and forth forever and they will take up to a month to get your "Expedited" renewal actually processed. If you have started, request refund, then the next day do a CC Charge back.
May 5, 2026
Unprompted review
Reply from Entry
We understand how frustrating this experience must have felt, especially when you were expecting expedited processing and clearer communication throughout the process.
As a brief clarification, we operate as a private service provider and use both automated and live support systems throughout the process. That said, we recognize that your experience did not feel sufficiently supported.
We’ve sent you an email with a potential resolution and will need your response there so we can move forward and help address your concerns properly.
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This company is a SCAM!
Have tried to reach out to entry multiple times with emails with no replies. They offered a link to my Customer Portal that has never worked. I am scheduled to travel overseas in a few weeks and feel I may have to cancel my trip. Highly recommend not using this service.
March 20, 2026
Unprompted review
Reply from Entry
We understand how frustrating this experience must have been, particularly when you were trying to get updates and prepare for overseas travel.
To clarify, we are a private service provider assisting with the application process, and we recognize how important clear communication is during time-sensitive travel preparations. We also understand how technical issues with portal access can add to your concern.
We’ve already reached out via email with a proposed solution. Please respond there so we can continue assisting you and move forward with your case.
I am apparently not alone in not…
I am apparently not alone in not hearing from customer service regarding my passport renewal. This apparently is a fraud company and do not use them!!
May 4, 2026
Unprompted review
Reply from Entry
We understand how concerning this situation must feel, especially when you were expecting support and did not receive the communication you anticipated.
To clarify, we are a private service provider assisting with application support, and we take concerns regarding communication seriously. We would appreciate the opportunity to review your case directly.
We’ve reached out via Trustpilot requesting your transaction details. Please respond there so we can review your case and assist you properly.
This is a scam, do it directly with the US Gov't Passport Office
This is a scam. The only authorized agency to renew passports electronically is the U.S. Government. Plus, you'll pay this agency more than the cost of the passport ($130) to have them go-between for you. It's just as easy to do it with the official site, and that way you don't need to worry about where your data goes.
On top of which, they claim to have an “Exellent” trust pilot score. Another lie.
April 30, 2026
Unprompted review
Reply from Entry
We understand why this may have felt confusing or concerning, especially when comparing services and costs.
To clarify that we are a private service provider offering optional support for applicants who may need assistance with the process. This is communicated throughout our website, along with our service fees, which are separate from government fees. We also take the protection of personal data with serious priority and follow established privacy standards
We would appreciate the opportunity to review your case in more detail. We’ve sent you a request via Trustpilot—please provide your information there so we can locate your record and move forward in addressing your concerns.
This service appears to be either a…
This service appears to be either a scam or entirely incompetent. I’ve tried multiple times contacting their customer support to get a status update on my passport application, and after seven weeks have had zero replies. They have no regard for their customers, and I feel like I’ve thrown my money into a hole.
April 30, 2026
Unprompted review
Reply from Entry
We understand how frustrating it was not to receive the updates you were expecting.
After reviewing your case, we identified that your application was not processed due to a technical issue encountered while attempting to complete the government fee payment. We recognize how the lack of timely communication added to your experience.
We’ve sent you an email with a potential resolution, and we ask you to please respond there so we can move forward and properly address your case.
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This company is the worst for…
This company is the worst for expediting passports. I applied a rush entry and 10 days after they finally communicated with me that they had not been able to process the passport. I emailed called and texted multiple times with NO RESPONSE what’s so ever and missed my father’s funeral. DO NOT USE THIS COMPANY!! They don’t even deserve a 1 star.
April 30, 2026
Unprompted review
Reply from Entry
We understand how deeply upsetting this situation must have been, especially given the urgency and the circumstances you shared. Missing such an important moment due to delays and lack of communication is incredibly difficult.
To clarify, we operate as a private service provider assisting with application preparation and submission support. While we aim to facilitate expedited requests, outcomes can vary, and we acknowledge that there may have been a lack of timely communication added to your experience.
We’d like to look into this further, so we’ve reached out via Trustpilot. Please share your transaction details there so we can identify your case and help address your concerns.
If I could give zero stars I would
If I could give zero stars I would. This site will not help you get a passport or renewal. 100% a scam do not fall for it !
April 24, 2026
Unprompted review
Reply from Entry
We understand how strongly you feel about your experience, particularly when the outcome did not align with what you expected.
To clarify, we are a private service provider offering application preparation support, and this is disclosed throughout our website and process. At the same time, we recognize that this may not have been your experience.
Following your request, your case has been handled and addressed appropriately from our side.
Congratulations to Rey Robles for his excellent work
Hello! I am writing to formally congratulate Rey Robles. He helped me resolve my issue from the first call with an incredible attitude: he was kind, decisive, and very dedicated. Agents with that talent and dedication to service are hard to find. Excellent work, Rey, and congratulations to the company for having you on their team! Sincerely. Marta W
April 27, 2026
Unprompted review
Reply from Entry
Thank you so much for your thoughtful and generous feedback!
We’re delighted to hear that Rey made such a strong impression and was able to assist you effectively from the very first interaction. His attitude and commitment to helping customers are qualities we value highly, and it’s great to see that reflected in your experience.
Your recognition not only means a lot to Rey but to the entire team. Thank you for your trust and for highlighting what made your experience stand out!
FIRST OF ALL THIS IS A TOTAL SCAM!!!!
FIRST OF ALL THIS IS A TOTAL SCAM!!!!! DO NOT FALL FOR IT LIKE I DID. I AM SUCH AN IDIOT. YOU CANNOT SPEAK TO A LIVE PERSON...THEY ARE NOT PROCESSING THE PASSPORT AND THEY HAVE MY INFORMATION WHICH SCARES THE CRAP OUT OF ME. I AM GOING TO CONTACT THE BETTER BUSINESS BUREAU AND THE DEPARTMENT OF COMMERCE AND BANKING TO REPORT THESE PEOPLE. PLEASE DO NOT FALL FOR THIS SCAM.
CALLING MY BANK NOW TO DISPUTE THE CHARGE. STAY AWAY!!!!!!!!
April 28, 2026
Unprompted review
Reply from Entry
We understand how concerning this experience must have been, especially when you were unable to get the clarity and support you were expecting.
We’d like to clarify that we are a private service provider, and we make efforts to clearly communicate our services throughout the process. We also take customer data security seriously and handle information in line with our privacy policy.
We would like to look into this for you and help address your concerns directly. We’ve reached out via Trustpilot—please provide your transaction details there so we can identify your case and assist you properly.
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Stay away
Stay away. Do not use this company at all. They took my money and I recieved nothing in return. They will rip you off. Use trusted government sites because this company in NOT TO BE TRUSTED.
April 30, 2026
Unprompted review
Reply from Entry
We understand how concerning this experience must have felt, especially when it didn’t meet your expectations.
As a brief clarification, we are a private service provider, and our role and services are disclosed throughout our website and application process. At the same time, we recognize that this may not have come across as intended in your case.
We’d like the opportunity to review your case in detail, so we’ve sent a request via Trustpilot to gather more details.
Please provide your transaction details there so we can identify your case and help address your concerns.
This is 100% a scam
This is 100% a scam. Your information and money go into a black-hole and your are provided with no information or support. Do. Not. Fall. For. This.
April 3, 2026
Unprompted review
Reply from Entry
We understand how disappointing this experience must have been, especially when you expected clear updates and ongoing support.
As a clarification, we operate as a private service provider, with our services and scope outlined across our platform. We also acknowledge that your experience did not meet expectations in terms of communication.
Your case has been thoroughly reviewed, and it has already been fully resolved on our side.
Not a scam
At first, I was a little leery, but they are very responsive and happened to my request. I was a little afraid and freaked out at first, but they are helping me get my passport done. They have been really responsive and I am pleased with the service.
April 20, 2026
Unprompted review
Reply from Entry
Thank you for your thoughtful review, we really appreciate your honesty.
We completely understand how it can feel uncertain at first, especially when dealing with something as important as your passport. It’s great to hear that our team was able to respond quickly and provide the reassurance you needed along the way.
Hearing that you now feel confident and supported means a lot to us. We are grateful for your giving us the opportunity to assist you!
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