EW Estates Reviews 

5
•
TrustScore 3.5 out of 5

3.4

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3.4

Average

TrustScore 3.5 out of 5

5 reviews

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3.4

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(5)

4 reviews in the last 12 months

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Rated 1 out of 5 stars

All I want to do is to view properties!

All I want to do is to view properties. That's it. Not only do they do everything on Whatsapp, so you can't actually talk to a human being, they can't even allow viewings without a pre tenancy check. I am not asking for a tenancy. I am asking to view properties. If I should find a property for which I would want a tenancy, I have no problem with pre tenancy checks. So far, I have yet to view a single property with Elllis Winters. We are looking for a 2 double bedroom property to rent. I have never known a letting agent who does not allow viewings of properties to prospective tenants. I have asked to see three properties. I have not seen any of them. WHY DO THEY MAKE VIEWING SO IMPOSSIBLE?

October 7, 2026
Unprompted review
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Reply from EW Estates

When someone requests a viewing online, we send an automated response asking a few initial questions. These help us understand their requirements and establish whether the property and the landlord’s letting criteria are likely to be suitable. This is an initial enquiry process, rather than formal tenancy referencing.

We appreciate that you simply want to view a property. The purpose of asking these questions beforehand is to avoid you spending time viewing a home, deciding you would like to proceed, and then discovering something that could have been established at the outset. Without the requested information, we’re unable to assess suitability and progress the viewing request.

Although we use WhatsApp to help manage enquiries efficiently, you can also speak directly with our team. Please call the office and ask for Matt Mitchell, who would be happy to discuss your requirements, look into your three enquiries and explain the next steps.

We’re sorry the reasons for our process weren’t clearer and appreciate the opportunity to explain.

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Rated 5 out of 5 stars

Above and beyond service from Garry!

We cannot recommend Ellis Winters highly enough. Garry was fantastic when showing us the property we had our eye on—incredibly knowledgeable, professional, and supportive throughout. We submitted an offer right away, and he went above and beyond by presenting it to the seller well outside normal office hours. Thanks to his dedication, we secured our dream home, and we couldn’t be more grateful for his help.

August 5, 2026
Unprompted review
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Reply from EW Estates

Thank you so much for your lovely review! We’re delighted Garry helped you secure your dream home and made such a positive impression along the way. He takes great pride in looking after our buyers and sellers, and we’ll be sure to pass on your kind words. Thank you for recommending Ellis Winters. We look forward to supporting you through the next steps towards moving day!

Rated 5 out of 5 stars

Outstanding Service and Communication Throughout

I would highly recommend Garry and the team at Ellis Winters in Chatteris. From my first interaction through to completion, the service was outstanding.

Communication was truly five-star throughout the entire process. Garry and his team kept me fully informed at every stage, responded promptly to any queries, and always took the time to explain things clearly. Their professionalism, efficiency, and attention to detail gave me complete confidence from start to finish.

I also chose to use their recommended in-house solicitors, which helped make the entire process even smoother. The close coordination between the estate agency and solicitors ensured that everything progressed efficiently, with excellent communication and support throughout.

What really stood out was their friendly and approachable manner, combined with a genuine commitment to delivering the best possible service. They made what can often be a stressful process feel straightforward and well managed.

Thank you to Garry and everyone at Ellis Winters for your hard work, dedication, and exceptional customer service. I wouldn’t hesitate to recommend you to anyone looking for a reliable and professional estate agency.

June 1, 2026
Unprompted review
Rated 1 out of 5 stars

We would never use ellis winters again…

We would never use ellis winters again and the rental service that they provide totally ripped us off ,invasive home visits every few months ,never again.

November 20, 2025
Unprompted review
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Reply from EW Estates

Thank you for taking the time to share your feedback. We’re very sorry to hear that you felt unhappy with the service.

Regular property visits are an important and standard part of managing rental homes. They help ensure that the property is being well looked after, allow us to spot any maintenance issues early, and ultimately protect both landlords and tenants. These visits are carried out at reasonable intervals and always with prior notice, in line with industry best practice and legal requirements.

We’re disappointed that this aspect of the service felt intrusive to you, as that’s never our intention. If you’d like to discuss your experience in more detail, we’d welcome the opportunity to talk and understand how we could have supported you better.

Rated 5 out of 5 stars

Ellis Winters of St Ives

Ellis Winters of St Ives. I can't praise them enough for their help and professionalism. Our sale was the result of a bereavement and their compassion was very much appreciated. Don't go anywhere else!

June 11, 2025
Unprompted review
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Reply from EW Estates

Hello, thank you for your kind words, and we are sorry to hear of your loss. Please let us know if you need any assistance in the future. Many thanks

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