Elite Pet Taxi Ltd Reviews 372

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness and professionalism of the staff. People frequently mention the outstanding customer service, noting that the team goes above and beyond to ensure a smooth and stress-free experience. The user experience and booking process are also highly regarded, with many finding them efficient and clear. Reviewers appreciate the personalized approach, with staff members offering assistance with paperwork, providing comfort items like snacks and litter trays, and making sure both pets and owners are at ease during their journeys. Many customers express their gratitude for the team's knowledge and attentiveness, making what could be a stressful situation much more manageable.

What people talk about most

Service

People report overwhelmingly positive experiences with the service. Customers consistently praise the... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, kindness,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the professionalism and... See more

User experience

Consumers consistently report a highly positive user experience. Many describe the entire process as smooth,... See more

Booking process

Reviewers mention positive feedback about the booking process. Customers consistently describe the booking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were picked up at Paris Gare De Lyon by Rene, our driver and guide throughout the trip to London. Everything was super smooth and Rene made sure we were all comfortable and looked after and explain... See more

Rated 5 out of 5 stars

To ensure optimized comfort for my pet cat Momo travelling from Paris to London, we chose Elite Pet and it was the best decision. Lucia was very helpful and informative in booking us in and answering... See more

Rated 5 out of 5 stars

We received excellent service! In moving from US to London, taking our aging (15 year old) cat with us was the thing we stressed about the most, but Elite Pet Taxi made the journey from Paris to Londo... See more

Rated 5 out of 5 stars

We had a fantastic experience with Elite Pet Taxi, traveling from Paris Orly to London. Marcel and Lucia provide excellent service from the very first contact. They helped us through every step of the... See more

Company replied


Company details

  1. Pet Moving Service

Written by the company

Safe and caring pet transport with friendly service. Travel with us in comfort and stress free anywhere in Europe and in the United Kingdom. We offer only pet transport as well with updates during the journey.


Contact info

5.0

Excellent

TrustScore 5 out of 5

372 reviews

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Rated 5 out of 5 stars

The whole experience was great

The whole experience was great, Danut, the driver, was amazing; he was caring, friendly and professional and got me home even earlier than the supposed time. Lucia as well was great, she helped me through the whole process. Would definitely recommend 10/10.

December 7, 2025
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Rated 5 out of 5 stars

Lucia and her husband couldn't do…

Lucia and her husband couldn't do enough to help us. From taking my phone call pre 7am on Sunday, to sorting out getting my daughter, husband and 2 dogs back to uk after airline left them in Paris having flown from Canada, within the time frame of the dogs time for their medication. I can’t praise them enough. Would never think twice about using them again. Such good knowledgeable people and not forgetting Daniel the amazing driver. Thank you to them all .

November 30, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience overall

Fantastic experience overall. Our driver, was very punctual, professional and the vehicle was very clean. Very smooth ride!
Our driver , Rene , has a very pleasant personality and is a very good and safe driver. I would highly recommend this company for transporting our dear pets!
Kudos to Rene for making this long ride from Paris to London a very pleasant experience 🙏🏼

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

You must use Elite Pet Taxi service!

You must use Elite Pet Taxi service!! Marcel and his wife and so wonderful and helpful. We were moving back from LA to the UK and they made our journey from Paris so smooth and easy. Pedro our dog was especially comfortable and happy. They also advised us on the paperwork required which can be very confusing. Thank you!!

November 26, 2025
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Rated 5 out of 5 stars

Best decision ever

I and Slinky (sausage dog) needed to fly back from Portugal to UK, cargo wasn't an option. Therefore, we flown to Paris (CDG) and then crossed the border to the Uk by road.
The 'Elite Pet Taxi' company popped up while I was searching for ways to do it. After checking the reviews and speaking to Lucy (company), I made the decision and chose their services.
BEST DECISION EVER MADE!
I was given all the necessary info plus Lucy helped me out with any extra info that was crucial for my journey, such necessary paper/documents. She kept me updated with any important info that would come up and it was always available with extremely prompt replies.
I've asked if I could change my destination on the day of the travel and Lucy contacted the driver (Magic) and got straight back to me with a positive answer, which made me extremely thankful (unfortunately for Magic, this change added an extra 4 hours to his journey, apologies).
Magic, also kept me updated on his journey on the way to pick us up.
I was greeted at the airport by a very pleasant smile, respectful, responsible and helpful driver (Magic). He had a bottle of water in the car for me (very thoughtful) and as I mentioned that Slinky needed to go toilet he said that he would stop in the nearest service station as it had some grass area ( Slinky only goes on grass).
As the journey was extended on the day, Magic even asked his wife to drop some pizzas at the station that he had to stop to refuel once we crossed the border to the UK.
It was a long journey but I couldn't fault the service nor the driver. They have taken off so much stress from our travel, Slinky is 12 years old and slept pretty much all the way home as she was so cozy.
Extremely professional service with a fantastic driver.
I'll definitely recommend this company/services.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

100% recommend

Excellent service. Great communication before and during the journey. Our driver Daniel reached out a few days beforehand, knew our flight and terminal, and was ready for us as soon as we arrived. He even had water, a cat bed, and a litter tray in the car, which was incredibly helpful. I would highly recommend this service!

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Can’t thank Lucia and Marcel enough for the service they provided! I booked Elite Pet Taxi for my mum and her dog to visit me in the UK (taxi from Brussels airport to UK) and the booking process and the journey itself were excellent. The response to my booking request was very quick and all further comms were very clear and timely. Lucia explained entry requirements for dogs and double checked the pet passport to make sure it had everything in order which was very helpful. Marcel met my mum at the airport in Belgium and made sure her journey was very comfortable. Overall, everything went as smoothly as I hoped for so I definitely recommend booking with them!

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Smooth and Comfortable Journey

To ensure optimized comfort for my pet cat Momo travelling from Paris to London, we chose Elite Pet and it was the best decision. Lucia was very helpful and informative in booking us in and answering a lot of questions. Marcel picked us up from CDG, helped with luggages and the van was also equipped with litter tray. There was a lot of space for Momo to walk around. The drive was smooth and comfortable. Marcel kept us in the loop with updates and offered to stop anytime we needed a break. He is very knowledgeable and helpful. We had very positive interaction with him. Highly highly recommended.

November 4, 2025
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Rated 5 out of 5 stars

We are so glad to use their service for…

We are so glad to use their service for the second time from Paris to London. Marcel and Lucia are very professional, efficient and reliable. They will guide you for a stress free journey and just one message away- they will answer your concerns immediately.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

The ride was exceptionally great!

The ride was exceptionally great!
Perfect booking procedures, all just fine and in time. Nice comfortable car. Marcel is nice and friendly, he was truly helpful during the ride.

November 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great knowledge and communication

Excellent communication from start to finish.
Safe and comfortable drive, refreshments and a litter tray all ready and waiting to help every step of the way, thanks marcel.
Plenty of information/knowledge from Lucia and marcel to help us return our rescued cat from kos to Yorkshire
Highly recommend this company

October 25, 2025
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Rated 5 out of 5 stars

Loverly kady I spoke put my mind at…

Loverly kady I spoke put my mind at ease she gave me alot imformation about oet taxi .The imformation was spot on there services are kind polite and pateint thank tou so much for all the imfo ypu gave me about your pet services and how to get my dog abroad.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service!

I’m so glad I used Elite Pet Taxi to help me transport my cats from France to the UK! They are very knowledgeable and professional. They took away so much stress from the process. Not only did they handle all the border crossing arrangements, but they also helped with tips regarding the veterinary paperwork and customs. I would absolutely use them again, and I highly recommend them!

October 13, 2025
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Rated 5 out of 5 stars

Marek was phenomenal! Excellent driving and high quality care

Marek was phenomenal!! He was timely, considerate, and very professional. He made the relocation after a stressful flight so easy, and being able to relax in a nice clean car with my dog Cleo on my lap and a safe driver made the journey the most enjoyable leg of the trip. Thank you Marek!

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

Peace of mind

While we were jet-lagged and fatigued off a red-eye flight to Paris, Marek and elite pet taxi made sure that we could relax for the remainder of our journey into England, smoothing the process with British customs, and letting us focus on keeping our two cats comfortable in the back seat after they were restricted to their carriers for the flight.

September 30, 2025
Unprompted review

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