Awesome support and very attentive in answering questions.
Company replied
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Review summary
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Reviews shaping this summary
sir i depost exness to trc20 1700usdt 1feb old my otca account 63177058, depost but my otca is my old account blocked and send me new account but my balance is not show me
Company replied
Withdrawal Declined and Account Still Under Review After 15 Days I have had positive experiences trading with Elev8 in the past, but I am now extremely frustrated.... See more
Company replied
I want to share my experience with Elev8. At first there were some delays during the account review, but in the end the process was completed and my withdrawal was successfully processed. I appreci... See more
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Company details
About Elev8
Written by the company
Elev8 is a licensed global broker serving 18 million traders in more than 100 countries. With Elev8, traders have access to 300+ tradable instruments and 3 trading platforms—Elev8Trader, MetaTrader 4, and MetaTrader 5.
Elev8 integrates the entire trading experience into an all-in-one ecosystem that offers trading insights, powerful analytical and educational tools, integrated AI solutions, and responsive customer support.
The Elev8 ecosystem's key features:
- Elev8Trader—the trading hub that provides access to all markets, accounts, and services—all in one place. Elev8Trader allows traders to manage their finances, open and close positions with a single click, and tap into all the resources of the Elev8 ecosystem.
- Space—a powerful toolkit within the Elev8Trader platform that enables decision validation and helps traders develop market expertise. Daily trading insights, expert analytics, educational resources, and networking.
- Elev8 Rewards—a status program that allows clients to gain reward points for various activities within the ecosystem. Reward points can be exchanged for prizes, trading bonuses, or privileges.
Elev8 in numbers:
- 130+ trading ideas posted daily
- 300+ tradable instruments, including crypto, gold, silver, and currency pairs
- average withdrawal takes 35 minutes
- 24/7 customer support.
Write to us: support@elev8.com.
Contact info
Mauritius
- support@elev8.com
- elev8.com
3.5
Average
79 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
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Elev8
Elev8, these thieves stole my $40.00.
I made a withdrawal request through SPEI. which is supposed to be instant.
They asked me for my current statement, which I provided right away. It has been 3 weeks, and there has been no response or money in my account.
Customer Service always gives you the same stupid answer; they do not resolve anything for you.
When they were Octa, I never had a problem; now they seem to have all kinds of issues with deposits and withdrawals; they are stealing their clients' money. The good thing was only 40.00 dollars.
February 17, 2026
Unprompted review
Reply from Elev8
Dear Juan Estenan Ramirez,
We genuinely apologise that you're facing this difficulty while using our services.
Our team has completed reviewing your transaction, and your withdrawal has been released on 10 March 2026.
We do understand how worrying this must be for you. Thus, we thanked you for your patience and cooperation during this process.
One of our goals is to ensure that all of our users have the best experience while trading with Elev8. In that sense, we will work tirelessly to ensure this issue won't happen again in the future.
Best regards,
Elev8 team
Mantappp👍👍👍👍👍
March 1, 2026
Unprompted review
Reply from Elev8
Kepada Pak Ade Nurfaizi,
Terima kasih atas dukungan yang diberikan. Kami sungguh senang melihat bahwa layanan Elev8 memenuhi kebutuhan Anda sebagai trader.
Tim kami akan terus berinovasi demi memberikan yang terbaik untuk Anda. Jangan lupa untuk mengunjungi media sosial kami agar Anda tidak ketinggalan berita dan promo dari Elev8.
Best regards,
Elev8 team
Not processing the withdrawal request
Hello everyone,
Please, be careful with these bastards!
The last review which was submitted exactly 3 days back mentions the withdrawal issue. These things took a "review of my account", which is old and completely verified. It didn't take much time, so I thought it's ok.
Now, these bastards are "reviewing" my account once again. I don't know what the hell is going on with this degraded website, but they completely went berzerk. They asked me to submit the proof of address. I did it. I've sent screenshots form my business mobile bank in order to demonstrate that I really could deposit that amount. These bastards are taking 4th day in order to tell me that the screenshots don't work. What a disgrace!
My account number 20708017. I submitted the withdrawal request on 21st February and the withdrawal ID is 22972511.
Please, anyone, help! I need funds urgently. My grandma is severely sick and I had to stop trading in order to finance her treatement.
If anyone knows how to get these funds, please whatsapp me +995598605886.
Thank you very much in advance!
Update: after 6 days they are telling me that they can't verify if I'm the one who deposited this amount or not.
Please, anyone, help, please, please, please.
They are just not releasing my funds.
Isn't here anyone who has a heart?
People, I need my money urgently. Please, anyone, help, please!
SOS!
Update II: 11th day of holding my funds. Latest documents I submitted are my daily account statements from KuCoin, showing all of my personal details. These thieves are still not releasing my funds. KuCoin is cooperating, advising and preparing the documents, but these bastards are holding still. This war continues.
Update III: 15th day of war. These people still aren't releasing funds. I submitted the following documents: ID, Passport, Personal Bank Statement, Business Bank Transactions with the History, My Business Registration document, Screen recording showing what's inside my KuCoin account, Daily statement from KuCoin, Transaction history from KuCoin. But, no, these scammers are still saying that I need my name and transaction hash on the same paper. And I provided it today. Let's see what they have to say now.
One more thing, whoever is my spot, please contact me, my whatsapp number is here, you aren't alone, I'm a real person. We have to do something. Rohit, author of another review got in touch with me now and we exchanged ideas. My grandma passed away recently, because I couldn't help her financially. We have to unite against such enemy! I wrote Trustpilot support as well. Waiting for their response as well. Stay strong and let's unite!
Final update: I got my funds. KuCoin saved my day, basically. They've carefully worked my withdrawal statement, so these people would be unable to deny it. I'm super, super, super thankful to KuCoin!
February 21, 2026
Unprompted review
Reply from Elev8
Dear Dimitri Chkhetia,
We genuinely apologise for this unfortunate issue that occurred while you were using our services.
We've checked with the relevant team, and your account has been verified. We also checked that your withdrawal has been successfully processed on 10 March 2026.
Thank you for your patience and cooperation during this time. Hopefully, in the future, this will no longer be an issue as we always strive to deliver the best service to our traders.
Best regards,
Elev8 team
My account number is 65005679
My account number is 65005679. I am a client of Elev8 broker. When I was losing money, there were no checks or restrictions. My deposit was $3000 and I made a profit of $1300. After requesting a withdrawal, my request was suddenly stopped and my account was put under review. Support told me to wait 3 business days but did not explain the exact reason. I am concerned about this delay and expect a clear explanation and access to withdraw my funds without unnecessary restrictions.
February 21, 2026
Unprompted review
Reply from Elev8
Dear Мирланбек Кубанычбек уулу,
We're sad that you've experienced this while using our services. Kindly note that this check is a standard procedure to ensure the security and safety of your account.
Currently, our team has completed the check for your account. Thus, you may initiate a new withdrawal process once again with no issue.
We wish you the best of luck in your trading journey with Elev8. If our services are to your liking, we hope for reconsideration of the rating, and if you have feedback to make our service better, don't hesitate to share it on our social media or live chat.
Best regards,
Elev8 team
A good customer service
February 19, 2026
Unprompted review
Reply from Elev8
Dear Saizi Banda,
Thank you so much for your wonderful review! We're thrilled that our customer support has met your expectations.
Our team is always dedicated to delivering the highest quality service to you.
Don't forget to follow us on social media so you don't miss out on our promos and announcements.
Best regards,
Elev8 team
good good good good good good good good
good good good good good good good good
February 18, 2026
Unprompted review
Reply from Elev8
Dear Thatchina Moorthy,
Thank you for your support! We always try to provide the best services for you.
Don't forget to check our social media for Elev8's latest updates and promotions. We'll be happy to see you in our community anytime.
Best regards,
Elev8 team
I am an ELVE8 trader from past more…
I am an ELVE8 trader from past more than 8 years .
But today I tried to login to check my trades and I am unable to to login .it says account blocked ,contact customer support .
Now it came into my knowledge that it's operating with name of ELEV8.
Before it was octafx
I contacted online chat option and it says your account is permanently deleted .as they are ot serving in my country of residence .
I don't know where are my funds ?what about my trades .
They did not sent me any notification email etc .
This is not the fair
February 18, 2026
Unprompted review
Reply from Elev8
Dear Ikhlaque Ahmed,
We're so sad that you're facing this difficulty during the transition process. Rest assured that your funds and trades are safe with us.
Kindly provide us with your trading account number here, or you may send us a private message on the Elev8 social media for further assistance.
Our team will do its best to resolve this matter in a timely manner.
Best regards,
Elev8 team
MT4 server lag still occured
MT4 server lag still occured (just like Octafx) in Feb 2026. I have 2-3 cases during year 2025 only. Today, 02.00 MT4 time, i have pending order XAU Sell Limit with TP 100 points, transaction was "closed due take profit" in Jurnal tab, but the trade result is MINUS in History tab. I traded with other broker too, but never going like this. I hope this not happened again in the future, since OctaFX using new brand Elev8, must be elevating service too, right?
February 16, 2026
Unprompted review
Reply from Elev8
Dear ABC,
We're sad that you had an uncomfortable experience previously. One of the missions of this rebranding is to provide better services for all our clients.
We took this feedback seriously and will try our best to prevent it from happening in the future.
In the meantime, if this case hasn't been resolved yet, please don't hesitate to contact our customer support via email or live chat.
Our team will check and do our best to provide the best solution.
Best regards,
Elev8 team
It look okay
February 15, 2026
Unprompted review
Reply from Elev8
Dear rudiawan ir,
Thank you for the support. If you have some feedback to make our product better and make us deserve a 5-star rating from you, please don't hesitate to let us know.
You may contact us anytime on social media, where you may also see information on promotions and new features.
Best regards,
Elev8 team
Reply from Elev8
Hi collen phekoyame,
Thanks for your feedback! We are so happy to know that. We'll try to provide the best services for you.
Best regards,
Elev8 team
Reply from Elev8
Dear Joys A,
Thanks for the review. We hope to keep it that way!
Best regards,
Elev8 team
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