Ecos sent me several emails re 2 special contract, but those contracts are not listed on their website. I am now trying for several days to get some kind of answer from their live chat - sadly t... See more
Company replied
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See what reviewers are saying
Ecos is a skillful scammer. Don't be deceived by the juicy lies posted on their site, it is trap to lure navie investors. I opened an account with Ecos to try the 30 days Trial Mining before invest... See more
Company replied
Signed up expecting at least a mild disaster, maybe a lost payout, definitely a headache or two. What I got? Functional dashboard, normal withdrawals, and zero operatic plot twists. Honestly disappoin... See more
Company replied
Man I used to think mining was way too complicated, but ECOS made it stupid easy. No rigs, no overheating GPUs, no stressing over electricity bills—just pick a contract, let it run, and check your bal... See more
Company replied
Company details
Written by the company
ECOS company was established in 2017 in the eponymous Free Economic Zone (FEZ) in the city of Hrazdan, Armenia. Created jointly with the Government of the Republic of Armenia, the FEZ is a unique space for the development of projects in the crypto and blockchain industry. Starting with a simple sale of equipment, by today ECOS is the world's largest company operating in the field of mining and creating its own investment infrastructure. The product line already has 6 working projects: cloud mining, ASIC mining, investment portfolios, hosting, wallet, and cryptocurrency exchange. ECOS data center is located on the territory of Hrazdan thermal power plant. To date, it has more than 20,000 devices and supports an energy infrastructure of 60 MW, capable of expansion to 200 MW. The location in Hrazdan creates a number of significant advantages, such as: direct receipt of electricity from thermal power plant, ideal climatic conditions and the presence of its own service center. Armed guards monitor the safety and security of the equipment around the clock, and a team of engineers working on the site 24/7 ensures uninterrupted operation.
Contact info
Gortsaranain street, bldg 1, 2302, Hrazdan City, Armenia
- ka@ecos.am
- ecos.am
You should know
2.7
Poor
1K reviews
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Total Scam Site. Run away as fast as possible
A terrible place to invest your money!! Total scammers. Stay away from this site. A total scam site. The promoters prey on retired senior citizens. They should all be behind bars. Stay away!!!!
March 12, 2025
Unprompted review
Reply from ECOS mining
Hello Randall,
We understand your concerns and appreciate you sharing your feedback. However, we would like to clarify some key points about ECOS:
Legitimacy : ECOS is a legally registered company founded in 2017, recognized globally with over 400,000 users. Our data center in Hrazdan, Armenia, operates under the support of the Armenian government, ensuring transparency and reliability.
Scammers Using Our Name : Unfortunately, there are fraudulent entities operating under the ECOS name. If you believe you’ve encountered a scam, please verify that you’re using the official ECOS platform via our website (ECOS.am) or app (available on Google Play and Apple App Store).
Request for Proof : To address your concerns thoroughly, we kindly request the following:
Your client ID or account number (if applicable).
Screenshots or detailed descriptions of any issues you’ve encountered.
Any communication logs with our support team.
Please upload any supporting documents to a secure platform (e.g., Google Drive) and share the link in a response to this comment. We assure you that providing false information is punishable by law, and we take all claims seriously.
If you haven’t already contacted our HelpDesk, please do so via this link . Our team is ready to assist you and resolve any issues you might be facing.
Thank you for bringing this to our attention, and we look forward to resolving this together.
Best regards,
The ECOS Team
It’s not a get-rich-quick scheme
It’s not a get-rich-quick scheme, but for steady passive income, it’s solid. My contract’s been running for a year with no surprises.
February 13, 2025
Unprompted review
Reply from ECOS mining
Hello! We're glad that you like our platform! If you have any questions, feel free to contact us! Best regards, ECOS team
Had some spare USDT sitting around and…
Had some spare USDT sitting around and figured, why not? Put it into a short-term mining contract just to test things out. Didn’t expect much, but now I’m on my third contract, and I’ve reinvested my profits twice. This setup makes it easy to scale up without constantly adding more funds.
January 10, 2025
Unprompted review
Reply from ECOS mining
Hello! Thank you for your review! We're glad that you like the app. Regards, ECOS Team
I’ve tried a few platforms before
I’ve tried a few platforms before, but ecos stands out for its honesty. They explained how the fees work right at the start, so I knew what to expect. Even with the maintenance costs, my short-term contract turned a profit. It’s refreshing to find a platform that delivers on its promises.
February 7, 2025
Unprompted review
Reply from ECOS mining
Hello! We're glad that you like our platform! If you have any questions, feel free to contact us! Best regards, ECOS team
I had low expectations when I started…
I had low expectations when I started with a small contract, but the clear communication and predictable payouts kept me coming back. Now I’ve transitioned to a longer-term plan, and I’m already seeing the benefits of reinvesting. Slow and steady really does win the race here.
January 17, 2025
Unprompted review
Reply from ECOS mining
Hello! Thank you for your review! We're glad that you like the app. Regards, ECOS Team
80% taxes ... big scam
Contract revenue + 0.00001692000 08.03.2025 / 07:30 BTC: 30768
Contract service fee - 0.00001349000 08.03.2025 / 07:30 BTC: BTC rate: 86668.70
80% taxes daily ... do not even try to buy something
March 8, 2025
Unprompted review
Reply from ECOS mining
Hello Andrey,
We understand your concerns and are ready to look into the situation in detail. To verify your data and fees, please provide:
Your client ID or email address registered with ECOS.
Transaction screenshots and details of your contract.
Specific dates and amounts that raise questions.
It is worth clarifying that the ECOS service fee is fixed in USD, but is converted daily into BTC at the current rate. This means that as the BTC rate grows, the share of the commission in the BTC amount decreases. For example, if the commission in USD is $1, at a BTC rate of 30,000 USD/BTC it is 0.000033 BTC, and at a rate of 86,000 USD/BTC - only 0.0000115 BTC.
For an accurate analysis of your situation, send documents to HelpDesk:
https://ecoshelp.zendesk.com/hc/en-us/requests/new
Also check that you are using the official ECOS.am website or application (Google Play/App Store), as scammers often counterfeit our brand.
We will be grateful for additional data to resolve the issue.
Best regards,
ECOS Team
It is a scam eventually
It is a scam eventually. After 2 years, i have e lost 80% of what i deposited. There are more fees than income. With bitcoin prices in high this is crazy. Absolutely dont invest.
March 8, 2025
Unprompted review
Reply from ECOS mining
Hello Kreshnik,
We understand your frustration and appreciate you sharing your experience. However, we would like to clarify some key points about ECOS:
Mining Profitability : The profitability of BTC mining contracts depends on factors like network difficulty and market conditions. While short-term fluctuations can occur, our contracts are designed for long-term gains. During high BTC prices, the service fee (fixed in USD) becomes proportionally smaller when converted to BTC, improving net returns.
Request for Proof : To address your case thoroughly, we kindly ask for the following:
Your client ID or account number .
Screenshots of your transaction history and contract details.
A detailed description of the fees you believe are excessive.
Scammers Using Our Name : Unfortunately, many fraudulent entities operate under ECOS’s name. Ensure you’re using the official website (ECOS.am) or app (available on Google Play/App Store).
Please share the above details via our HelpDesk at https://ecoshelp.zendesk.com/hc/en-us/requests/new or attach them to this comment. Providing false information is punishable by law, and we take all claims seriously.
We’re committed to transparency and resolving issues promptly. If there’s an error, we’ll investigate and assist you directly.
Best regards,
The ECOS Team
Updated: March 14 10:15
I have encountered significant issues with the ECOS app regarding Bitcoin withdrawals. Despite completing a contract a year ago, I have been unable to withdraw my funds. Although the app indicates a successful withdrawal and promises deposit within 24 hours, this has never occurred. Multiple attempts to withdraw have resulted in the same outcome.
Updated on 14 March 2025:
After trying multiple times, the team contacted me and asked my confirmation regarding the withdrawal address. And yeah, I received my funds in my wallet.
March 7, 2025
Unprompted review
Reply from ECOS mining
Hello Suman,
We deeply regret your experience and understand your frustration. However, we take all claims of this nature seriously and would like to investigate your case thoroughly. Below are key points to address your concerns:
1. Withdrawal Requirements :
Withdrawals are only possible once your balance meets the minimum threshold (0.001 BTC, 0.014 ETH, 40 USDT, etc.).
Withdrawals are processed only on weekdays , and the withdrawal link is valid for 24 hours .
A verification process is required for security, which may take time.
2. Request for Proof :
To resolve this, we kindly ask you to provide:
Your client ID or account number .
Screenshots of:
Your current balance.
Withdrawal attempts and error messages (if any).
Transaction history for deposits and fees.
Details of the contract you completed a year ago.
3. App Functionality :
If the app shows a "successful" withdrawal but funds are not received, this could indicate:
A technical glitch (ensure the app is updated).
A failed transaction due to network issues.
Non-compliance with withdrawal rules (e.g., below minimum threshold).
4. Action Required :
Upload any supporting documents to a secure platform (e.g., Google Drive) and share the link here.
Contact our HelpDesk directly for urgent assistance:
https://ecoshelp.zendesk.com/hc/en-us/requests/new
5. Important Notes :
ECOS is a legally registered company supported by the Armenian government, with over 400,000 users globally.
Scammers often impersonate ECOS. Ensure you’re using the official app (Google Play/App Store) and website (ECOS.am ).
We apologize for any inconvenience and are committed to resolving this. Providing false information is punishable by law, so please ensure all details are accurate.
Best regards,
The ECOS Team
I purchased an ASIC for over $4,000
I purchased an ASIC for over $4,000, only to earn less than $1,000 in return. Now, they're demanding fees that exceed my earnings, a complete scam.
February 24, 2025
Unprompted review
Reply from ECOS mining
Hello Olivier,
We understand your frustration and take your concerns seriously. To investigate this matter thoroughly, we kindly request the following:
Your client ID or account number .
Screenshots of your ASIC purchase confirmation, contract terms, and recent earnings/fee deductions.
Transaction logs showing your $4,000 investment and earnings history.
At ECOS, ASIC maintenance fees are fixed in USD and deducted daily based on BTC price fluctuations. Profitability depends on market conditions (BTC difficulty, exchange rates), which can reduce net returns during low-price periods.
Please upload documents to a secure platform (e.g., Google Drive) and share the link here. Providing false information is punishable by law.
For urgent assistance, contact HelpDesk directly at https://ecoshelp.zendesk.com/hc/en-us/requests/new .
We also advise verifying that you’re using the official ECOS platform (ECOS.am or app from Google Play/App Store), as fraudulent entities may misuse our brand.
Thank you for bringing this to our attention. We aim to resolve this promptly.
Best regards,
The ECOS Team
Avoid ECOS Mining
Avoid ECOS Mining – A Complete Scam!
I purchased two miners from ECOS, and within the first three months, they constantly broke down and required endless repairs—all at my expense. Instead of providing reliable equipment, ECOS kept demanding more money, turning this into a money pit rather than an investment.
As for their investment portfolios, I bought several, only to have them completely disappear from the app with no explanation. ECOS refused to tell me what happened, effectively stealing my money with no accountability.
This company operates through dishonest, unethical business practices, luring people in with false promises and then trapping them in a cycle of losses and hidden fees. Stay far away! Their entire operation is based on deception, and they will do everything possible to drain your funds.
Do not trust anything they say. Everything is a lie.
January 5, 2025
Unprompted review
Reply from ECOS mining
Hello Hassan,
We take your allegations seriously and are committed to transparency. To investigate your claims, we kindly request the following publicly shared evidence :
Client ID or Account Number : To identify your contracts and transactions.
Screenshots :
Of the miners’ breakdowns and repair requests.
Of the missing investment portfolios in your app.
Transaction records showing payments for repairs or fees.
Communication Logs : Any messages with ECOS support regarding these issues.
ECOS operates legally since 2017, with a state-of-the-art data center in Armenia (supported by the Armenian government) and over 400,000 users globally. Our contracts and fees are clearly outlined, and equipment issues are resolved under warranty terms.
Please upload documents to a public platform (e.g., Google Drive) and share the link here. Providing false information is punishable by law.
For urgent assistance, contact HelpDesk directly:
https://ecoshelp.zendesk.com/hc/en-us/requests/new
We welcome scrutiny but require proof to address your case fairly.
Best regards,
The ECOS Team
If you’re looking for a…
If you’re looking for a set-it-and-forget-it kind of mining, this is it. No need to worry about noisy rigs, maintenance, or hardware breakdowns. My payouts have been consistent, and I like that the contract terms are clear from the beginning.
January 29, 2025
Unprompted review
Reply from ECOS mining
Hello! Thank you for your review! We're glad that you like the app. Regards, ECOS Team
Support was surprisingly quick to…
Support was surprisingly quick to respond when I had a question about my contract. That’s a good sign in this industry.
January 17, 2025
Unprompted review
Reply from ECOS mining
Hello! Thank you for using our app. We wish you good luck! If you have any questions, don't forget that our managers are always happy to help you! Best regards, ECOS team
Reply from ECOS mining
Hello zlatko dh,
We’re sorry to hear you feel this way and would like to address your concerns about ECOS. It seems like you’re warning others not to invest, calling it the "biggest scam." We take such feedback seriously and want to clarify a few things while offering to help.
ECOS is a legitimate cloud mining platform, established in 2017 in Armenia’s Free Economic Zone with support from the Armenian government. We’ve been serving over 400,000 users globally with transparent services like cloud mining, ASIC hosting, and wallets. That said, we understand crypto investments can be frustrating if expectations don’t match outcomes—profits from mining fluctuate due to Bitcoin network difficulty and exchange rates, not because of any scam.
If you’ve had a specific issue, like trouble withdrawing funds or unexpected fees, we’d love to investigate. Could you please share more details—maybe your client ID or screenshots of the problem—via our HelpDesk at https://ecoshelp.zendesk.com/hc/en-us/requests/new? Our support team is ready to assist and resolve any legitimate concerns.
We’re committed to reliability and transparency, so if you’ve had a bad experience, let us make it right. Thanks for your input—it helps us improve.
Best regards,
The ECOS Team
At first I was cautious about paying…
At first I was cautious about paying for maintenance, but it turned out to be worth it. My 2-year contract has been delivering steady income, and the fees are covered by the increased earnings. It’s an example of how transparent terms build trust.
February 12, 2025
Unprompted review
Reply from ECOS mining
Hello! We're glad that you like our platform! If you have any questions, feel free to contact us! Best regards, ECOS team
This is just another cloud mining scam
This is just another cloud mining scam, they've taken alot from me and keeps blocking my withdrawal. constantly requesting for fees with no real explanations. Have been sticking with profuple; 4 months without hassles. the best with solid returns with steady payout
February 7, 2025
Reply from ECOS mining
Hello Edward D,
We’re sorry to hear about your negative experience and appreciate you sharing your feedback. We take accusations of being a scam very seriously and want to address your concerns transparently, especially since your review also seems to promote a competitor, “profuple.”
At ECOS, we’ve been operating since 2017 as a legitimate company in Armenia’s Free Economic Zone, supported by the Armenian government, with over 400,000 users worldwide. All our contract terms, including fees for electricity and maintenance, are clearly outlined upfront before you invest—there are no hidden charges. Withdrawals are processed once you reach the minimum threshold of 0.001 BTC, with a standard blockchain network fee (currently 0.0003 BTC), and we don’t block withdrawals without reason. If you’re facing repeated fee requests or withdrawal issues, it’s possible you’ve encountered a scam site posing as ECOS—unfortunately, fake platforms often misuse our brand name.
We’d love to investigate your case properly. Could you please provide specific details, like your client ID, transaction records, or screenshots of the withdrawal issues, via our HelpDesk at https://ecoshelp.zendesk.com/hc/en-us/requests/new? Without evidence, it’s hard to verify your claims, and mentioning a competitor raises questions about the intent behind your review. We’re committed to resolving genuine issues and ensuring transparency, so please reach out with proof so we can assist you.
As for “profuple,” we’re glad you’ve found something that works for you, but we’d prefer to focus on fixing your experience with us rather than debating alternatives. Let’s keep this fair and factual—help us help you.
Best regards,
The ECOS Team
I have been a member of this…
I have been a member of this application for several months and have done a lot of research. Unfortunately, one issue that investors do not pay attention to is the high maintenance and repair costs, as well as electricity costs in cloud contracts.
The issue that has been on my mind, and for which I have not yet received an answer from support, is that the income generated from the investment is very low, and it takes many years to recover the initial investment.
The question that arises is: what logical reason is there for someone to invest if they cannot recover their initial capital?
I would appreciate your response.
February 21, 2025
Reply from ECOS mining
Hello,
Thank you for sharing your detailed feedback and concerns. Below, we address each of your points to provide clarity:
Maintenance, Repair, and Electricity Costs : At ECOS, the service fee covers all operational costs, including electricity, maintenance, and repairs. This ensures that users do not face unexpected expenses. The fee is fixed in USD but recalculated daily based on the BTC price, meaning the higher the BTC rate, the smaller the deduction from mined revenue.
Low Income and Long Recovery Period : Cloud mining profitability depends on several factors, including Bitcoin network difficulty and exchange rates. While it’s true that some contracts may take time to recover the initial investment, cloud mining offers long-term opportunities. For those seeking quicker returns, we recommend exploring our High-Risk Short-Term Indexes , which are designed to capitalize on current crypto market trends and signals. Please note that these are higher-risk products but can generate faster profits when markets are favorable.
Logical Reason for Investment : Many investors choose cloud mining for its simplicity, stability, and passive income potential. While short-term gains may vary, the primary advantage lies in benefiting from the growing adoption of cryptocurrencies over time. Additionally, investing during low-market conditions allows users to acquire hash power at reduced prices, leading to higher profitability as the market grows.
If you haven’t already, please consider reaching out to our HelpDesk at https://ecoshelp.zendesk.com/hc/en-us/requests/new with specific details about your contract(s). Our team will be happy to provide a detailed breakdown of your earnings, fees, and projected returns based on current market conditions.
We appreciate your research and dedication to understanding cloud mining. Should you have further questions or need assistance, feel free to contact us anytime. Your feedback helps us improve and better serve our community.
Best regards,
The ECOS Team
I receive spam calls up to five times a…
I receive spam calls up to five times a day, even on weekdays, even after 8pm in the evening. From other people's remarks on TP, i discovered another firm called HILLBILLY that never had any problems with payouts. TP ranked very high
February 27, 2025
Unprompted review
Reply from ECOS mining
Hello Ralf Koch,
We’re sorry to hear about the frustration you’re experiencing with spam calls—up to five times a day, even after 8pm, is definitely disruptive! While we can’t control those calls directly, we’d love to address your experience with ECOS and clarify a few things about our platform, especially since your review mentions another firm, “Hillbilly,” which seems unrelated to our services.
ECOS is a legitimate cloud mining provider, operating since 2017 in Armenia with a solid track record of serving over 400,000 users globally. Our payouts are processed daily to your account, and withdrawals are available anytime once you hit the 0.001 BTC minimum, with a small 0.0003 BTC network fee—nothing hidden or unexpected. If you’ve tried us and had payout issues, we’d be eager to investigate. Could you share more details, like your client ID or specifics of your experience, via our HelpDesk at https://ecoshelp.zendesk.com/hc/en-us/requests/new? We’re committed to making things right.
Let us know how we can assist with your ECOS experience. We’d hate for you to miss out on our steady payouts over a misunderstanding.
Best regards,
The ECOS Team
TLDR: Decent hosts, HORRIBLE customer service
TLDR: Decent hosts, HORRIBLE customer service and user experience. Use with caution and HOPE nothing goes wrong.
I bought a miner and had it for about 7-8 months before I ran into problems. Before I talk about the problems, some quick bullet points:
- My initial investment was about 5k. I believe the future is bright for bitcoin. If you're looking up hosts, I don't have to tell you anything about this.
- I know NOTHING about cloud mining. I bought the miner and I pay electricity monthly.
- I have a Mac and an iPhone and the website and app SUCK! It's like they don't talk to each other (maybe I need to use chrome and a PC?). Certain things are easier to check on the app, certain things you have to login on a desktop for. It always seems random.
- The app is not intuitive. An example I think is emblematic of your User-Experience with ECOS:
Sending bitcoin with ECOS, there is a .003 BTC transaction for anything you send. You must factor it in for your transaction as opposed to it being automatically deducted. There is no mention of it your need to do so, and there is no calculator that helps you. I do not have a lot of BTC, so the increments I am dealing with are not common for me to add and subtract. Getting your BTC out should be a lot easier.
- POP UPS. There are a lot and there is no way to shut them off. They are all automated and all try to sell you something. The pop ups often interfere with what you are trying to do within the app.
- You are given an account manager, but they are either overworked, underpaid, incompetent, or some combination of the three. I had one who was relatively responsive, until one day I asked him for help with my bill, and he said he hasn't worked for ECOS in a month. "Sorry I forgot to mention it to you". My new account manager only sends me sales emails and responds every three days IF he even responds.
- Paying electricity is a a total crap shoot. I understand it and am willing to do it. However,
You can't do it from the app.
There is no reminder in the app when they will take your electricity.
There are no confirmation screens that say "Your payment has been received" or give a confirmation number
If you are in the United States, your bank often flags the transaction (because it goes to Armenia) and you are left in limbo trying to figure out what happened to your payment.
The proverbial "straw that broke the camel's back" happened in January of this year.
- on 1/15 I paid my electricity bill. I immediately received an error message. Not wanting to be double charged, I decided to pay again the next day.
- life happened and I didn't get to try again until 1/17 when I noticed on my bank statement, ECOS had taken my money.
- I contact support and they said they'll talk to the finance department.
- 1/23 I reach out again (after no word since the 17th) and they say they'll talk to the finance department and get back to me
- 1/25, my miner is shut off
- 1/26 I ask for an update
-1/27 they say they'll look into it
- 1/30 I ask for an update
- 1/31 They say, we'll get back to you
- 2/4 They say, "You owe the electricity. Pay it and we'll turn it back on"
2/4 SAME DAY, I write them back with screenshots.
2/5 They say "We forwarded your request to the financial department"
2/5 I ask to be sent to the Financial department
2/6 They say
"Dear customer,
As confirmed by our financial department, the hosting fee of your device is charged and your Asic is reconnected.
We apologize for the misunderstanding and thank you for your understanding."
2/7 I thank them for turning the miner back on and ask them about the revenue I lost when they turned my miner off
2/10 After no response, I ask them again about my lost revenues
2/12 they claim I received my revenue on 2/7.
I did get revenue. I had to go back and forth with them another 4 times to figure out how much I got, but it looks about right. I knew I got some money back and their website is so bad I wanted to spend as little time as possible on it.
My account manager was copied on a lot of the communication with the Zen Desk people. If he helped pull strings behind the scenes, I have no idea.
I had to hound them to make sure everything was fixed. Had I not been so annoying, they would've continued to say I never paid them.
Again, my miner generates revenue, and with some elbow grease I can pull the bitcoin out and transfer it to someone more transparent and available to me in the US. That's good!
Everything about this company, is not. They are incompetent at best. If you use them, pray you never have to talk to customer service.
February 13, 2025
Unprompted review
Reply from ECOS mining
Hello Mark,
Thank you for sharing your detailed feedback. We understand your frustration and appreciate the time you’ve taken to outline your experience with ECOS. Below, we address each of your concerns and provide clarification:
Initial Investment & Cloud Mining Knowledge :
We commend your belief in Bitcoin’s future and thank you for trusting ECOS with your investment. For users new to cloud mining, we offer resources and support to help navigate the platform effectively. If you have specific questions about how our system works, please don’t hesitate to reach out.
Website/App Performance :
We acknowledge that there is room for improvement in our app and website usability. Our development team continuously works on enhancing user experience, including better synchronization between platforms and adding features like transaction fee calculators. Your feedback will be shared with them to prioritize these updates.
Transaction Fees :
The 0.003 BTC transaction fee is a standard industry practice, though we understand it can be confusing without clear guidance. Moving forward, we aim to improve transparency by integrating automated fee deductions and clearer notifications during transactions.
Pop-Ups & Sales Promotions :
While pop-ups are intended to inform users about offers and updates, we recognize they can sometimes disrupt the user experience. We’re working on refining this aspect to ensure promotions are less intrusive while still keeping users informed.
Account Manager Support :
We apologize for any confusion caused by changes in personnel. Each account manager is committed to providing personalized assistance, but we understand that communication gaps can occur. To prevent such issues, we’re implementing stricter protocols for handovers and ensuring consistent follow-ups.
Electricity Payments & Miner Shutdowns :
Regarding your recent issue with electricity payments, we deeply regret the inconvenience caused. Based on your timeline, it appears there was a delay in processing your payment due to external factors (e.g., banking flags or internal verification). Once resolved, your miner was promptly reconnected, and missing revenues were credited accordingly.
To avoid similar situations in the future:
Ensure payments are made well before the due date.
Use verified payment methods to minimize delays.
Keep an eye on your account for real-time updates.
Customer Service Communication :
We understand your dissatisfaction with the responsiveness and clarity of our support team. This is not reflective of our commitment to assisting users, and we sincerely apologize for the back-and-forth required to resolve your case. We’re actively training our team to improve response times and proactivity in addressing user concerns.
General Transparency & Trust :
At ECOS, we strive to maintain transparency and reliability. While we acknowledge areas where we fell short in your experience, we remain dedicated to improving our services and earning your trust.
If you’d like to discuss any of these points further or need additional assistance, please contact our HelpDesk at this link . Your input is invaluable to us as we work toward enhancing our platform and customer support.
Thank you for staying with ECOS despite the challenges. We hope to demonstrate our commitment to excellence through ongoing improvements and unwavering support.
Best regards,
The ECOS Team
Every single mining contract has…
Every single mining contract has defaulted. making me to question the significance of the cloud mining niche they have zero regards for their users hard earned money. i am with **KVLC** now, pays quick and CS is responsive
January 9, 2025
Unprompted review
Reply from ECOS mining
Hello Sheila,
We understand your concerns and appreciate you sharing your feedback. However, we would like to address a few important points:
Legitimacy of ECOS : ECOS is a legally registered company founded in 2017, recognized globally with over 400,000 users. Our data center in Hrazdan, Armenia, operates under the support of the Armenian government, ensuring transparency and reliability.
Transparency in Operations : All our contracts and terms are clearly outlined before purchase. The service fee for mining contracts is fixed in USD but recalculated daily based on the BTC price, ensuring fairness and transparency. If you believe there has been an issue with your contracts, please provide more details so we can investigate further.
Promotion of Competitors : Your mention of another platform ("KVLC") raises concerns about the authenticity of this review. Promoting competing services without providing evidence of your claims may constitute unfair competition. If you have legitimate concerns about ECOS, we encourage you to share verifiable details directly with us.
To address your concerns thoroughly, we kindly request the following:
Your client ID or account number (if applicable).
Screenshots or detailed descriptions of any issues you’ve encountered.
Any communication logs with our support team.
Please upload any supporting documents to a secure platform (e.g., Google Drive) and share the link in a response to this comment. We assure you that providing false information is punishable by law, and we take all claims seriously.
If you haven’t already contacted our HelpDesk, please do so via this link . Our team is ready to assist you and resolve any issues you might be facing.
Thank you for bringing this to our attention, and we look forward to resolving this together.
Best regards,
The ECOS Team
SCAM ALERT!
Do NOT invest, i made 600 dollars each on two contracts but when i try to withdraw its only 30 usd in my balance and i cant even withdraw that, if i want to withdraw the 30 dollars i need to deposit more and they took the rest of the mined btc for themselves. They will respond to this to look ”legit” but they are NOT.
February 18, 2025
Unprompted review
Reply from ECOS mining
Hello JJ,
We understand your concerns and appreciate you sharing your experience. However, we would like to clarify some important points about ECOS:
Transparency in Operations : At ECOS, all contracts and terms are clearly outlined before purchase. The service fee for mining contracts is fixed in USD but recalculated daily based on the BTC price, ensuring transparency. Withdrawals are possible once the minimum threshold (0.001 BTC) is reached.
Request for Proof : To address your concerns thoroughly, we kindly request the following:
Your client ID or account number.
Screenshots or detailed descriptions of your transactions, including deposits, withdrawals, and earnings.
Any communication logs with our support team.
Please upload any supporting documents to a secure platform (e.g., Google Drive) and share the link in a response to this comment. We assure you that providing false information is punishable by law, and we take all claims seriously.
Scammers Using Our Name : Unfortunately, there are fraudulent entities operating under the ECOS name. If you believe you’ve encountered a scam, please verify that you’re using the official ECOS platform via our website (ECOS.am) or app (available on Google Play and Apple App Store).
If you haven’t already contacted our HelpDesk, please do so via this link . Our team is ready to assist you and resolve any issues you might be facing.
Thank you for bringing this to our attention, and we look forward to resolving this together.
Best regards,
The ECOS Team
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