Dustaclean Reviews 79

After reading an online article comparing handheld vacuums that rated DustaClean number 1, I wound up at their website and purchased one unit - via PayPal. As soon as the PayPal confirmation showed up on my phone that showed that I was charged for 2 units, I IMMEDIATELY contacted DustaClean’s customer service person who stated that he would look into the issue. Then, a FEW minutes later, I received an email stating that my order could not be changed or refunded because it was already in shipping mode! All of this occurred on Saturday, March 28, 2026!!
Now I am hearing from other upset customers that I may never get my money back!

Online marketing for this vacuum got me hooked in minutes! Couldn’t log on to
their “online discount” offer despite multiple efforts. Kept getting error. messages. Somehow I ended up here and want to thank all the folks that posted the reviews of this SCAM. You saved another victim from
these predators.

Scam.
Tried to cancel my order 15 mins after placing. They refused because it had already been dispatched?! They also set unauthorised reacuring debit card transaction and helped themselves to another order. I paid with PayPal so the 2nd order was cancelled along with the recurring payment. A case for the original order was raised. During this time no tracking details were supplied (even though they claimed they couldn't cancel the order because it had already been dispatched). After 1 week I escalated this to a claim and a week later PayPal found in my favor and the money was refunded. Lucky escape. Bunch of dying cowboys.

tracking information.

What can I say ,
What a pile of crap.
It is a con on an industrial scale.

Do not order from this company . It took weeks to arrive no communication from the company on date of arrival and on receiving the vacuum and using it on the day of delivery it made a loud noise stopped and then smoked.........! dead and dangerous !!!!! . I sent an email to the customer service email address and google could not deliver it . So no product and no way of getting a refund !!!!!!!

You waited to complete our order until we verified that it was correct! Thank you

Terrible product. Took weeks to arrive. Tiny. Poor suction and went straight out and bought a different product. Don’t buy one

Scam. Liars. Conmen.

Scammers 🤬 I should have read the reviews here. Now hoping my bank can reverse the charge 😤

Absolute scam company ordered 2 vacuums paid no follow up no tracking no vacuum , contacting trading standards uk. Trustpilot.com just as bad

I have sent multiple emails, asking to cancel the order. The emails keep getting sent back to me. No new info on tracking information. No communication.

A total scam. No contact after being advised of product dispatch. Unable to contact customer services...emails cannot be delivered. 84€ down the drain. Feeling rather low after being duped

Please do NOT buy from Dustaclean. They have simply stolen my money. I regrettably ordered from them a few weeks ago and have received no product. They are based in Latvia (which was not clear) and they also scam you by charging a high ‘warranty’ at checkout with no option to not accept it. They took £84 from my bank account for a vacuum advertised at £64 which I never received. They should be banned from trading with the UK.

DO NOT GO THERE AT ALL
Cannot cancel within an hour of order placement as told goods already despatched. No tracking info nor advice of being shipped. Follow up for non delivery and told me they needed confirmation of my delivery address after telling me I could not cancel because goods already been despatched!!! That’s not hard to work out is it? They lie to you so I advise anyone DO NOT GO NEAR this company unless you are prepared to go through the appropriate Australian authorities to retrieve your money

ordered 3 vacs from them, they would not give me a tracking no. so i filed a PayPal dispute, which was rejected for which i i have no idea. have lost nearly $200 AUD , thought at my age and amount to stuff i order online i would know better, just too trusting, going to keep all my purchases on Amazon, the most reliable source on the internet.just an update ,PayPal have decided to give me a partial refund at this stage for not receiving the goods, do not deal with this company, i have ordered a similar product from Amazon which will arrive next week.

BEWARE! This product is average. Low suction, few attachments. AIt is far too exoensive for what you get. It is priced in American dollars and this is not obvious until you have committed. An overpriced and over rated product.

This company is one of the worse I have every dealt with and I have lost money by purchasing a vacuum cleaner that was VERY expensive and simply not fit for purpose.

To add insult to injury, they also added extended warranty that I did not ask for and when I tried to return it, they just wanted to give me a discount without providing any information on how I should return this useless piece of junk. The Vac also arrived in a damaged box and flimsy envelope.

I did log a case via a famous payment company that I will not mention in this review (it will be in a separate review) but lost the case although I gave a mass of evidence that this was close to a scam.

Please do your research before going anywhere near purchasing from this company.

No stars like other customers have done, You see 1 star because in order to write a review you are obligated or forced to put 1 star, which is really no star!
I just want to say thank you for all the reviews. You have kept me from wasting my time to buy items from false advertisers that are advertising this product! Today is January 4, 2026 and I just saw the advertisement while watching a YouTube video and went to check reviews cause I thought it was true and wanted to buy the product after seeing the advertisement on a YouTube video. But then I saw it had bad reviews unlike the website that falsely claims that it's buyers all loved the fake cheap product made out to look like it's a one of a kind product!
Thank you for the reviews Trustpilot! You all saved me from wasting a bunch of money and saved me a bunch of time!!!

Seriously dishonest. They make no mention of prices being US dollars . Tried to remove the money from my account twice. Totally cunning from beginning to end. Support is simply template stuff. My bank was excellent. Can’t understand why Facebook lets these cowboys advertise and worse is Mastercard who host their transactions. Don’t touch them with a barge pole.