I've had my hearing aids for nearly 5 years, just a couple of issues which were corrected in a timely fashion, the second and, most recent problem was dealt with by Laura Lilburn who was working at t... See more
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on behalf of Mr M. Wilson recently went to arbroath branch for eyesight test, staff were informed i have issues with my hearing and mental health the main examiner used a clear screen so i co... See more
Thank you to Keith Riddoch for being so professional and diligent while delivering an eye test on 30/7/2024. He detected something while looking at one of my eyes and squeezed me in the next day to fo... See more
Company replied
Extremely friendly and helpful staff. I came here after having a bad time with a major nationwide pharmacy chain (where I was made to feel really stupid for not getting my contacts out on the first t... See more
Company details
Written by the company
Opticians specialising in eye tests, glasses, sunglasses and contact lenses. Branches across Aberdeen, Angus, Fife and the Highlands.
Contact info
Unit 4, Kirkhill Commercial Park, Dyce, AB21 0LQ, Aberdeen, United Kingdom
- 01224 211 911
- info@duncanandtodd.com
- duncanandtodd.com
Hasn’t replied to negative reviews
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Staff very helpful and professional at…
Staff very helpful and professional at all times,
A warm welcoming smile awaits you when you arrive
Great optician
Always feel welcome in my local branch lovely people and professional opticians who don't talk down to you love the culture of this organisation.
Very knowledgeable friendly and…
Very knowledgeable friendly and professional
I have used Duncan & Todd for many…
I have used Duncan & Todd for many years and have always found the service to be faultless. Would recommend to all.
Professional
Professional, friendly staff. Great service and products.
The staff are all friendly and helpful…
The staff are all friendly and helpful the optician was very nice and explained everything as she did the eye test
Friendly and professional service
Friendly and professional service with great after care.
Impeccable service
Extremely friendly and helpful staff. I came here after having a bad time with a major nationwide pharmacy chain (where I was made to feel really stupid for not getting my contacts out on the first two tries of my entire life). The service at 2020 has been such a breath of fresh air - incredibly patient, willing to let me trial all the contact lenses until I could find a comfortable pair for me, and very understanding when I needed to rebook on short notice.
Couldn’t recommend this branch more.
First rate Eye Care and Audiologist.
I've been a satisfied customer for some time now and always been impressed with the quality of eye care. Recently had to have a hearing test ( been putting it off but knew that there was a problem). Highly impressed with the quality of service, friendly and very informative. Everything clearly explained and put at ease with having to now have assistance with my hearing. Excellent quality of Eye Care and Audiologist.
Very friendly and efficient service…
Very friendly and efficient service with staff making me feel at home and in control, they were also available for adjustment to my glasses as a drop in service.
As Duncan & Todd have done for over 25…
As Duncan & Todd have done for over 25 years they provide honest and professional service and advice hide no charges for both my glasses and gas permeable contact lenses, not forgetting admin, teamwork.
Very friendly staff
Great communication and wonderful service. The optician we saw was great with my children
Professional
Professional, kind and considerate team delivering a great service in east Caithness.
I like my spectacles and I did not feel pressured into taking this or that but my options were very nicely explained by the Ophthalmologist and the whole team.
Professional staff good atmosphere no… 20. 20
Professional staff good atmosphere no hard sell
The service provided is second to none
The service provided at Duncan and Todd, Banff is second to none.
The professionalism shines through and nothing is an inconvenience.
First class.
Very welcoming and friendly staff
Very welcoming and friendly staff, a pleasure to visit. Swift and efficient service.
Excellent Service
Excelllent service. Really listened to what I wanted and made suggestions. Took time to work out any discounts etc. Good range of specs and the lady picked out several for me that really suited my face.
Very thorough and efficient
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