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Doulton Water Filters Ltd Reviews 1,101

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 811 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that the water tastes pure, clean, and fresh, often surpassing bottled water. The delivery service is consistently highlighted as fast and efficient, with many orders arriving quickly and well-packaged. Reviewers find the products easy to set up and maintain, appreciating the overall user experience and the effectiveness of the filtration systems. However, some customers also noted issues with missing parts upon delivery, particularly the promised stainless steel tap, and some experienced problems with the quality of certain components like taps or filter threads. A few people also mentioned that the filtration process can be slow, especially during initial use, and some were disappointed to find that certain parts advertised as British-made were actually manufactured in China.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Quality

People report positive experiences with quality, highlighting that the filtered water is excellent, tastes... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast and... See more

Order

Clients share positive opinions on order, highlighting the ease of the ordering process and the quick... See more

User experience

Customers had positive experiences with user experience, finding the product very easy to set up, assemble,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My water filter system arrived within a few days of ordering which was a great start . It was simple to assemble with clear instructions and while the first couple of water filtrations to prepare the... See more

Rated 5 out of 5 stars

I purchased the 8.5 litre British Berkefeld stainless steel gravity water filtration system which comes with the Doulton ceramic filters. It arrived securely packaged with full instructions for what w... See more

Rated 5 out of 5 stars

I've been drinking bottled water for as long as I can remember! Brought the British Berkefeld Stainless Steel Gravity System + Ultra Sterasyl Ceramic Filters, had it for just over a month now.... See more

Company replied

Rated 5 out of 5 stars

These filters were replacements for our previous ones that had been dutifully filtering tap water for 6 months. The stained old ones were ghastly compared with the pristine new ones.. just imagine if... See more


Company details

  1. Water Filter Supplier
  2. Appliance Store
  3. Drinking Water Fountain
  4. Water Purification Company

About Doulton Water Filters Ltd

Written by the company

About Doulton Water Filters Ltd

Since 1826, Doulton Water Filters have provided exceptional tasting drinking water to households around the globe. Based in Staffordshire and holding the Made in Britain badge, Doulton products are NSF certified with a range that includes under sink water filter systems, through to portable water filter bottles and accessories.

Doulton is also home to British Berkefeld - a collection of gravity fed water filter systems that require no plumbing or electricity with an effortlessly simple set up.

Water filter systems from both Doulton and British Berkefeld use the power of ceramic technology to help reduce up to 99.99% of common contaminants, alongside retaining essential minerals - making them the ideal choice for a range of lifestyles, ensuring peace of mind in every drop.

Thank you for being part of the Doulton family. We are here to help you get the best out of your water filter system.

Visit Doulton.com | Contact Support

© 2025 Doulton Water Filters. All rights reserved.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Buy direct from Doulton, not Amazon!

Initially bought from Amazon but the filter's box arrived in a flimsy Amazon brown paper bag and had cracked in half (!!!), so I got a refund. For the same price (plus free shipping) I instead ordered item directly from Doulton, which arrived well packaged and within 48 hours. Suggest not buying Doulton filters from Amazon when, for the same price, you can get them safely packaged directly from Doulton.

May 22, 2026
Rated 5 out of 5 stars

Great water filter

Great water filter, I moved somewhere that doesn't add synthetic flouride to the water so using the cheaper filters at the moment and working great. If the water company do start adding synthetic flouride, I'll start getting the flouride filters. The filters last 6 months so a decent length of time. Easy to use and clean too.

October 24, 2025
Rated 5 out of 5 stars

Great counter top water filter

Bought the counter top water filter. Took a bit to set up but am really pleased with it, and the improved taste of my water. Would highly recommend. I have a ceramic sink so can't fit the under-sink model. The product arrived quickly and was well packaged.

April 13, 2026
Rated 5 out of 5 stars

rapid delivery

rapid delivery, good price and they have the job of remembering when to send them and not me. I loke the subscription idea for my filters. They are cheaper and I have no worries about forgetting them. I am impressed with Doulton so far.

June 1, 2026
Rated 5 out of 5 stars

Excellent product

Excellent product. Needing new filters I have set up a subscription, fast easy process, filters arrived quickly. The subscription gives me piece of mind knowing I can continue to use my British Berkefeld and receive the relevant filters on time to use this wonderful device. I also receive a discount who h is most satisfying.

May 31, 2026
Rated 5 out of 5 stars

Wanted to upgrade from a plastic jug…

Wanted to upgrade from a plastic jug water filter and decided on this one. Also purchased the stand and stainless steel tap. Delivery was very quick. All arrived very well packaged. Straightforward to assemble. My version needed 3 rounds of filling and throwing the water away. Do not panic as the first and second times take hours to filter through. The third was quicker and then once I was able to start using the water it filters through much quicker. Did a blind tasting with my granddaughter to see if she could guess which was which. Not that difficult really as the filtered water is so much nicer. Very pleased with my purchase.

May 30, 2026
Rated 5 out of 5 stars

Excellent water filtration

I purchased the 8.5 litre British Berkefeld stainless steel gravity water filtration system which comes with the Doulton ceramic filters. It arrived securely packaged with full instructions for what was a very easy set-up process and you can apply for a free 5 year extended warranty. I also ordered the stainless steel tap and stand, both are which are very useful add-ons. The SS tap is better quality than the standard plastic one and the stand adds height to make pouring easier. The filtered water is excellent. It tastes clean, but retains the subtle sweetness of the natural minerals. This is one of the primary reasons I chose this over reverse osmosis as I found the taste from that to be flat and sterile. I also wanted to reduce plastic use as much as possible. Very easy to clean and maintain. Should last a lifetime.

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

I love my filter

I love my filter! I have been searching online for a long time trying to choose the right system for me and I eventually chose the Berkefeld gravity filter. The water tastes great. The quality and look for the filter is top.

May 29, 2026
Rated 5 out of 5 stars

Good service

I get regular emails with special offers. I get my water filters every six months with an email to remind me that they are due to arrive and then my payment will be made automatically. This ensures I do not forget to change the filters at the correction time.

May 27, 2026

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