My water filter system arrived within a few days of ordering which was a great start . It was simple to assemble with clear instructions and while the first couple of water filtrations to prepare the... See more

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About Doulton Water Filters Ltd
Written by the company
Since 1826, Doulton Water Filters have provided exceptional tasting drinking water to households around the globe. Based in Staffordshire and holding the Made in Britain badge, Doulton products are NSF certified with a range that includes under sink water filter systems, through to portable water filter bottles and accessories.
Doulton is also home to British Berkefeld - a collection of gravity fed water filter systems that require no plumbing or electricity with an effortlessly simple set up.
Water filter systems from both Doulton and British Berkefeld use the power of ceramic technology to help reduce up to 99.99% of common contaminants, alongside retaining essential minerals - making them the ideal choice for a range of lifestyles, ensuring peace of mind in every drop.
Thank you for being part of the Doulton family. We are here to help you get the best out of your water filter system.
Visit Doulton.com | Contact Support
© 2025 Doulton Water Filters. All rights reserved.
Contact info
Lymedale Cross, Lower Milehouse Lane, ST5 9BT, Newcastle-under-Lyme, United Kingdom
- 0333 340 3600
- filtersales@doulton.com
- doulton.com
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Buy direct from Doulton, not Amazon!
Initially bought from Amazon but the filter's box arrived in a flimsy Amazon brown paper bag and had cracked in half (!!!), so I got a refund. For the same price (plus free shipping) I instead ordered item directly from Doulton, which arrived well packaged and within 48 hours. Suggest not buying Doulton filters from Amazon when, for the same price, you can get them safely packaged directly from Doulton.
Great water filter
Great water filter, I moved somewhere that doesn't add synthetic flouride to the water so using the cheaper filters at the moment and working great. If the water company do start adding synthetic flouride, I'll start getting the flouride filters. The filters last 6 months so a decent length of time. Easy to use and clean too.
Great counter top water filter
Bought the counter top water filter. Took a bit to set up but am really pleased with it, and the improved taste of my water. Would highly recommend. I have a ceramic sink so can't fit the under-sink model. The product arrived quickly and was well packaged.
rapid delivery
rapid delivery, good price and they have the job of remembering when to send them and not me. I loke the subscription idea for my filters. They are cheaper and I have no worries about forgetting them. I am impressed with Doulton so far.
Within one day of writing to customer…
Within one day of writing to customer services, I received information about a method to resolve the leaking of the tab or if that would not work , a way to replace it. Was happily surprised!
Excellent product
Excellent product. Needing new filters I have set up a subscription, fast easy process, filters arrived quickly. The subscription gives me piece of mind knowing I can continue to use my British Berkefeld and receive the relevant filters on time to use this wonderful device. I also receive a discount who h is most satisfying.
very quick efficient service and great…
very quick efficient service and great water filters.
Fast shipping and everything was easy…
Fast shipping and everything was easy to assemble with clear instructions. Notice an immediate improvement to our water quality!
Good original product delivered oromptly
Good original product although has got relatively expensive since we installed the system 9 years ago
Wanted to upgrade from a plastic jug…
Wanted to upgrade from a plastic jug water filter and decided on this one. Also purchased the stand and stainless steel tap. Delivery was very quick. All arrived very well packaged. Straightforward to assemble. My version needed 3 rounds of filling and throwing the water away. Do not panic as the first and second times take hours to filter through. The third was quicker and then once I was able to start using the water it filters through much quicker. Did a blind tasting with my granddaughter to see if she could guess which was which. Not that difficult really as the filtered water is so much nicer. Very pleased with my purchase.
Excellent water filtration
I purchased the 8.5 litre British Berkefeld stainless steel gravity water filtration system which comes with the Doulton ceramic filters. It arrived securely packaged with full instructions for what was a very easy set-up process and you can apply for a free 5 year extended warranty. I also ordered the stainless steel tap and stand, both are which are very useful add-ons. The SS tap is better quality than the standard plastic one and the stand adds height to make pouring easier. The filtered water is excellent. It tastes clean, but retains the subtle sweetness of the natural minerals. This is one of the primary reasons I chose this over reverse osmosis as I found the taste from that to be flat and sterile. I also wanted to reduce plastic use as much as possible. Very easy to clean and maintain. Should last a lifetime.
I love my filter
I love my filter! I have been searching online for a long time trying to choose the right system for me and I eventually chose the Berkefeld gravity filter. The water tastes great. The quality and look for the filter is top.
Excellent product.Regular subscription…
Excellent product.Regular subscription delivery.Makes it a little bit cheaper.
Very helpful customer service,effective…
Very helpful customer service,effective product!
Good service
I get regular emails with special offers. I get my water filters every six months with an email to remind me that they are due to arrive and then my payment will be made automatically. This ensures I do not forget to change the filters at the correction time.
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