DogWatch Hidden Fences - Top Dog Pet Fence Reviews 51

TrustScore 5 out of 5

4.8

410 Troy Schenectady Rd, #204, 12110 Latham, NY, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We love our Dod Watch invisible fence. Ed was terrific explaining how the fence works and our various options. Installation was quick and easy and training was thorough. I especially appreciated how M... See more

Company replied

Rated 5 out of 5 stars

Ed from Top Dog spent significant time reviewing the pros of Dog Watch and let us weigh the facts, there was no pressure to buy. He then spent much time helping us train both dogs and checking back. H... See more

Company replied

Rated 5 out of 5 stars

We couldn’t be happier with Dogwatch and the services they have provided! The highest degree of professionalism was provided between the install and training with our Top Dog fence. Ed was extremely... See more

Company replied

Rated 5 out of 5 stars

I have 2 larger active dogs that responded immediately to the training process. Install only took a couple of hours and did not disrupt the lawn/property. Ed was great working with them and helping th... See more

Company replied


Company details

  1. #12 of 73 best companies in Pet Store
  2. #1 of 4 best companies in Fence Contractor
  3. #2 of 6 best companies in Pet Trainer

Written by the company

At DogWatch, we understand that your pet is an important part of your family. We’ve been making Hidden Dog Fence Systems and Pet Training Products since 1990. It’s what we do – It’s ALL we do! Our underground hidden fences are less expensive, safer and more reliable than a traditional dog fence – and have safety and convenience features not found in other “invisible” dog fences. Our products provide freedom, safety and peace of mind – and make pet ownership easier and more enjoyable.


Contact info

  • 410 Troy Schenectady Rd, #204, 12110, Latham, NY, United States

  • 518-783-5678

4.8

Excellent

TrustScore 5 out of 5

51 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The DogWatch trainer was excellent

The DogWatch trainer was excellent and had my dog accustomed to the invisible fence with two visits. Since we began using the fence, we have never had any problems with our dog leaving the protected area.

October 25, 2018
Unprompted review
DogWatch Hidden Fences - Top Dog Pet Fence logo

Reply from DogWatch Hidden Fences - Top Dog Pet Fence

Thank you for the review Richard!

Rated 5 out of 5 stars

Don't hesitate! You'll love it!

Buying the Dogwatch pet fence was one of the best things we've ever done. We have two dogs, who, left to their own devises, would be all over the county. They loved to play in our yard, but the minute they were out together, the play would become a romp that took them miles away. We would spend hours searching the local roads and woods trying to find them. Ultimately, we had no choice but to let them out one at a time. It was a sad situation; they rarely got to play together freely in an environment appropriate for it. We can now let them out together, assured they can play safely within our yards boundaries (acres).
I was understandably nervous about purchasing an electric fence. It took a bit of courage to go ahead with it, but as I said in the beginning of this review, its the best thing I've ever done for both our dogs and us!

October 25, 2018
Unprompted review
DogWatch Hidden Fences - Top Dog Pet Fence logo

Reply from DogWatch Hidden Fences - Top Dog Pet Fence

Thank you Kate and Ray. We are happy to hear the pups are enjoying the yard.

Rated 1 out of 5 stars

Poor service- poor communication.

As per our conversation- you are 60 days late with the battery and my dog went right through the fence, thankfully unharmed.
And you were sold with no communication to your customers.
We are done. Remove me from the battery program now. UPDATE: I received the complimentary batteries, thank you . Thank was good customer service!

October 25, 2018
Unprompted review
DogWatch Hidden Fences - Top Dog Pet Fence logo

Reply from DogWatch Hidden Fences - Top Dog Pet Fence

You are completely correct. We totally missed this battery delivery. I will take you off the Battery Plan as requested. We are truly and humbly sorry for this error and we are very relieved that no harm came to your pup when he got out. As the new owner of the business, there are a few things I am still learning . . . like the Battery Plan. I sent you two batteries (at no charge), so going forward you should always have a backup. If you notify me each time you change the battery, I will send you a replacement. You can email me at: ed@topdogfence.com or call me at (518) 783-5678, or you can use the Contact Form on our website: http://www.topdogpetfence.com/contact-us/ . Again, I sincerely apologize for this oversight. I hope to earn your trust going forward.
Thank you.
Ed Robbins,
DogWatch by TopDog Pet Fence

Rated 5 out of 5 stars

Great service given

Great service given, installation was a breeze and all five pups are safe and secure. Simple email or call for battery replacement and quick to arrive to us by mail.
Definitely satisfied!

October 23, 2018
Unprompted review
DogWatch Hidden Fences - Top Dog Pet Fence logo

Reply from DogWatch Hidden Fences - Top Dog Pet Fence

Thank you Lisa. I hope all the pups are enjoying their free play time.

Rated 5 out of 5 stars

Highly Recommended!!

We've had this electric fence for about 1.5 yrs now and my dogs (2 full size Dobermans) never ever go through it. They crossed it maybe twice in the first month that we had it installed, but never again!!! They definitely know their boundaries now. Would highly recommend it to anyone.

October 22, 2018
Unprompted review
DogWatch Hidden Fences - Top Dog Pet Fence logo

Reply from DogWatch Hidden Fences - Top Dog Pet Fence

Thank you Bill and Robin!

Rated 5 out of 5 stars

New fence didn't work but DogWatch by Top Dog Pet Fence did!!

We installed a new chain link fence and our dog continued to dig under it and escape...thankfully DogWatch pet fence has saved our little Houdini from getting lost in the woods behind our house! Wish we had thought of DogWatch BEFORE spending the money on a new fence that didn't work! Thanks DogWatch!!

October 22, 2018
Unprompted review
DogWatch Hidden Fences - Top Dog Pet Fence logo

Reply from DogWatch Hidden Fences - Top Dog Pet Fence

Thank you Cynthia and Michael. Happy to hear Hacksaw "Houdini" is doing well on the Hidden Fence!

Rated 5 out of 5 stars

excellent product

excellent product, excellent people I dealt with. Friendly and knowledgeable and dog training was excellent. Dog knows and respects it's boundaries.

October 19, 2018
Unprompted review
DogWatch Hidden Fences - Top Dog Pet Fence logo

Reply from DogWatch Hidden Fences - Top Dog Pet Fence

Thank you Ray and Sandra!

Rated 5 out of 5 stars

Great experience all-around

Great experience all-around. From the initial sales meeting, installation and training - Ed and his team were great to work with and have in your home.

October 19, 2018
Unprompted review
DogWatch Hidden Fences - Top Dog Pet Fence logo

Reply from DogWatch Hidden Fences - Top Dog Pet Fence

Thank you Kristen. It was a pleasure working with you and Oliver!

Rated 5 out of 5 stars

Excellent customer relations

Excellent customer relations! Ed really takes time with his customers. No question is too much. Ed is very knowledgable and personable. He spends as much time as is needed to help meet the needs of the homeowner and dog.

October 18, 2018
Unprompted review
DogWatch Hidden Fences - Top Dog Pet Fence logo

Reply from DogWatch Hidden Fences - Top Dog Pet Fence

Thank you Valerie and Allen. It was a pleasure working with you and Skye.

Rated 5 out of 5 stars

Best investment we've made

I was really hesitant about getting the in ground fence at first. I thought for sure my dogs couldn't grasp the concept and would be constantly shocked and would escape, especially at first. With the training that they received and the quality of the fence we haven't had any break outs or any problems with the dogs. Both of them responded really well to the training and we love the freedom of opening any door in the house and they're safe.

October 18, 2018
Unprompted review
DogWatch Hidden Fences - Top Dog Pet Fence logo

Reply from DogWatch Hidden Fences - Top Dog Pet Fence

Thank you Debra. Happy to hear Rukkus and Belle are doing well.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look