A ring has tarnished. I wore it every day whilst on holiday. D Louise jewellery I have purchased lots of no problems, have stayed looking like new. I contacted customer service, immediately they respo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I absolutely loved my necklace! I purchased three- one for myself and one for each of my daughters. It's beautiful and meaningful too. Great quality and customer service. Arrived quickly and beaut... See more
Company replied
I have bought three bracelets for my bridesmaids from D Louise and I’m absolutely over the moon with them. The packaging is stunning and the boxes they come in is so luxury! My girls will be very... See more
Company replied
Great customer service, so much better to deal with a human rather than a chatbot. Both customer agents were helpful and patient (especially good as I'm definitely not very tech minded and messed u... See more
Company replied
4.8
Excellent
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It provided all the information needed
It provided all the information needed, and got back to me in such a short time.
Everything about the exchange process has been so smooth.
June 9, 2026
Unprompted review
Reply from D.LOUISE
Thank you for the wonderful feedback! Making the exchange process as clear and straightforward as possible is something we care deeply about, so it's great to hear it all went smoothly for you. We look forward to welcoming you back to D.Louise soon!
Broken Clasp on Bangle
I purchased a bangle in February..unfortunately the clasp had broken a few months later.I emailed Customer service,who were very prompt with there reply! I enclosed photos of my bangle as proof.Within a week I had a replacement bangle.Superb Customer service.Highly recommended D Louise for Beautiful jewellery 🤗
June 2, 2026
Unprompted review
Reply from D.LOUISE
Thank you so much for your kind words! We really appreciate you taking the time! We're sorry to hear the clasp broke on your bangle, but we're delighted we could resolve the issue promptly with a replacement. Making the process as smooth and straightforward as possible is always our priority. Your recommendation truly means the world to us and we look forward to seeing you shop with us again soon!
Excellent customer service
Had an issue with a pair of earrings and service was excellent, sent a video of evidence and they replied straight away with option of refund or replacement, cannot fault their customer service.
June 8, 2026
Unprompted review
Reply from D.LOUISE
Thank you for taking the time to share this! We really appreciate it! When an issue arises, we always want our customers to feel heard and in control of the outcome, so we're delighted the process felt straightforward and hassle-free for you. We hope you're enjoying your earrings and we look forward to welcoming you back!
The jewellery is gorgeous
The jewellery is gorgeous, tasteful and delivered in beautiful pouches.
The DLouise people are wonderful to deal with too.
May 22, 2026
Unprompted review
Reply from D.LOUISE
Thank you for such a beautiful review, it really means a great deal to us! We take great pride in every detail, from the quality and design of our jewellery to the care that goes into our packaging, so it's wonderful to hear that resonated with you. We look forward to welcoming you back to D.Louise very soon!
Awful customer service
Awful customer service. Placed an order and told 2-3 days delivery. Three days later I send a text to Whatsapp customer service, no reply. Four days later I’m told one item was out of stock and nothing was sent, wasn’t even offered a refund just credit? I replied asking to cancel the order, also sent another text via Whatsapp. No reply anywhere. No items, no cancellation, no reply. Appalling customer service.
June 6, 2026
Unprompted review
Reply from D.LOUISE
Hi Kate, thank you for your feedback. We're sorry to hear of the issue you've experienced with your order, and I'd love to look into this for you. Unfortunately I'm unable to locate your order details and I have requested further information regarding this. I look forward to hearing from you soon.
Amazing Team and Customer Service
The team was amazing, thank you for resolving my order shipping issue.
June 6, 2026
Unprompted review
Reply from D.LOUISE
Hey Nuha, it's great to hear that our customer service team were able to assist you. I'll be sure to pass your kind words onto the team x
I’m not a big jewellery wearer
I’m not a big jewellery wearer but I was attracted to the design, price point and great reviews provided by other customers. It’s true that this small business really does deliver!
June 3, 2026
Unprompted review
Reply from D.LOUISE
Thank you so much for giving us a try and for taking the time to share this. It truly means the world! We're so pleased our designs, pricing and the faith of our customers helped bring you here, and even more delighted we didn't disappoint! We hope to welcome you back again soon !
I bought a t bar bracelet which fell…
I bought a t bar bracelet which fell off several times - I contacted the company but they would not refund - offered a replacement for something else- I wore it today and it’s fallen off and lost so that’s a total waste of money- I explained the actual bar isn’t long enough therefore it’s unsecured and obviously not fit for purpose. Terrible customer service - beware buying the bracelet and if you need aftercare as they don’t seem to care once purchased from them!
April 5, 2026
Unprompted review
Reply from D.LOUISE
Hi Mandy, thank you for your review. I'm sorry to hear of the issue you've experienced with your Cuban T Bar Bracelet. I have looked into this and can see that our customer service team offered for you to return this in exchange for an alternative piece. Our exchanges are completely free of charge, however I can see that you stated you were not happy with this resolution. We would hate for you to be left feeling disappointed following your purchase with us, and I have processed a refund for this item. Please allow 3-5 working days for this to show in your account.
10/10 recommend as a brand
I have got 2 necklaces and 2 pairs of earrings and have worn them none stop, including in the shower and bath and they do not tarnish at all. I had an issue with one of the earrings and I reached out to customer service and it was resolved immediately.
June 5, 2026
Unprompted review
Reply from D.LOUISE
Thank you so much! We absolutely love hearing that your pieces have stood up to every day life, shower and all! That's exactly what our jewellery is designed to do. And we're so glad we could sort the earring issue for you straight away. We hope you enjoy adding more pieces to your collection soon!
I have bought three bracelets for my…
I have bought three bracelets for my bridesmaids from D Louise and I’m absolutely over the moon with them. The packaging is stunning and the boxes they come in is so luxury!
My girls will be very happy with their bracelets and I will definitely be ordering again in the future for myself :)
Highly recommend
June 5, 2026
Unprompted review
Reply from D.LOUISE
This has made us so happy to read and congratulations on your upcoming wedding! We love that your bridesmaids will be wearing D.Louise on your special day. They are going to absolutely love their bracelets! And we're so glad the packaging felt as luxurious as it should as every detail matters to us. We can't wait to have you back shopping for yourself next!
🌟🌟🌟🌟🌟🌟 Amazing
I have ordered MANY times with Dlouise
Extremely quick delivery
🌟🌟🌟🌟🌟🌟 customer service
The brand is just on POINT
WELL DONE
WILL BE ORDERING AGAIN and as per usual recommending you to all my friends and family
June 5, 2026
Unprompted review
Reply from D.LOUISE
Thank you so much! This review genuinely made us beam from ear to ear! Your loyalty over so many orders means everything to us, and knowing you recommend D.Louise to your friends and family is the highest compliment we could receive. We'll keep doing what we do and we can't wait to welcome you back again very soon!
Refused to fix a one letter typo notified 10 minutes after ordering
I made a one-letter typo on an engraved piece (my mistake, I know) and contacted customer support via WhatsApp and email within 10 minutes of ordering. They sent the same, boilerplate reply via both channels refusing to fix it, claiming the warehouse processes things quickly. It does not really match with the statement on the product page that every piece of jewellery is engraved by hand, is it really possible for a custom piece to be engraved within 10 minutes from placing an order? I believe customer’s satisfaction (and a time buffer for human mistakes) should be more important than rules written on the website, considering the price of the product. Terrible customer flexibility and instead of being excited to receive the necklace and gift it, I am dreading the day it comes.
June 4, 2026
Unprompted review
Reply from D.LOUISE
Hey Marta, thank you for your feedback. We're so sorry for the frustration this has caused, and I completely understand your disappointment. As stated on our website, we unfortunately are unable to cancel/amend orders once they have been placed. I have reached out to you via WhatsApp this morning regarding this and have offered a replacement, as I understand that this was a mistake. I look forward to hearing from you soon to get this resolved.
Replacement Bracelet
This company is fabulous. I ordered a bracelet last year and unfortunately it has tarnished. I contacted the company of whom asked me to send a photo of which they sent to their workshop. I have just received my replacement of which the design has been changed slightly making it even more gorgeous. The most lovely company to deal with. It has be come a thing of which I treat myself to something every year for my birthday as the initials are the same as my mum. D.L,
June 1, 2026
Unprompted review
Reply from D.LOUISE
Thank you for your lovely feedback, Lorraine. We're so sorry to hear you experienced an issue with your jewellery, but it's great to hear that our customer service team were able to assist you. We're thrilled to her that D.LOUISE resonates with you, and we can't wait to welcome you back again soon x
I absolutely loved my necklace
I absolutely loved my necklace! I purchased three- one for myself and one for each of my daughters. It's beautiful and meaningful too. Great quality and customer service. Arrived quickly and beautifully boxed and ready to gift. I cannot be more pleased with my experience with D. Louise!
May 23, 2026
Unprompted review
Reply from D.LOUISE
Thank you for your feedback, Kristin. It's lovely to hear that you purchased you and your daughters matching necklaces! We're so glad that you're pleased with the quality of your jewellery, and the customer service you've received. We hope to welcome you back again soon! x
Easy to communicate with
Easy to communicate with. Fast response. Very helpful.
June 4, 2026
Unprompted review
Reply from D.LOUISE
Hey Judith, thanks so much for your feedback. We're thrilled to hear that you're pleased with the customer service you've received, and I'll be sure to pass your kind words onto the team x
The jewelry quality is generally good
The jewelry quality is generally good, i ordered 7 items but only 2 i tems have somewhat lower quality than others. mix of rings, earrings, necklaces and bracelets. i truly hope they stand the test of time, but in terms of design and look, they all look really good.
June 3, 2026
Unprompted review
Reply from D.LOUISE
Hey Pauleen, thank you for being such a loyal customer! We're so glad to hear that you're pleased with the quality and design of your jewellery. If there is anything we can help with, please don't hesitate to reach out to info@dlouise.co.uk x
I'd love to buy more, but...
I have quite a number of D. Louise's pieces. I love them all and wear them regularly...not all at the same time, I have many! After the first few purchases, I was addicted and loved the fact that non-real-gold could look so good and have the same waterproof qualities. However...after a year, perhaps less, of wearing some bracelets (never taking them off, as is advertised...'jewellery you never have to take off'). But about a month ago I saw, with disappointment, that the gold on the jump rings on all the bracelets and part of the clasps has worn down to the silver metal under the gold coating. So now they look like cheap costume jewellery from a market stall. This is such a shame because the styles and general quality is really good. It's just its longevity that fails.
June 19, 2025
Unprompted review
Reply from D.LOUISE
Thank you for your feedback. We're so sorry to hear of the issue you've experienced with your jewellery, and we completely understand how disappointing this is. Please pop a message to info@dlouise.co.uk and our customer service team will get that all sorted for you. We look forward to hearing from you soon.
The quality of the products is amazing
The quality of the products is amazing. I have ordered 8 pieces of jewellery and each one has been complimented on. Customer service is also spot on…. I had to exchange an item that was too big and it was made so simple to do! Would definitely recommend!
June 3, 2026
Unprompted review
Reply from D.LOUISE
Hey Karen, it's amazing to hear that you love the quality of your jewellery and that you've received so many compliments on it! We're so glad that our customer service team were able to assist you with your exchange. Thank you for your review x
Excellent customer service and…
Excellent customer service and beautiful products
June 3, 2026
Unprompted review
Reply from D.LOUISE
Hey Emily, thank you for reviewing your recent shopping experience. We're so glad that you're pleased with the customer service you've received, and that you're loving your new jewellery x
Fantastic everyday jewelry company
Fantastic everyday jewelry company! Brought a dainty initial necklace over 3 years ago and it still looks perfect despite wearing it in the sea, pool and shower.
Recently purchased a ring as a gift but misjudged the size, exchange process was super easy, even having a bundle discount style purchase.
Don't hesitate, you won't be disappointed.
June 1, 2026
Unprompted review
Reply from D.LOUISE
Hey Siân, thank you for your review! It's amazing to hear that you're pleased with the quality of your jewellery, and that the exchange process was smooth sailing for you! We're so glad you've enjoyed your shopping experience with us, and we can't wait to see you again soon x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.