DK Online Reviews 123

I purchased a top from this company, and when it arrived, it had a missing diamanté from the neck. Naturally, I contacted their customer service via email to raise the issue, expecting a reasonable resolution. However, my concerns were completely disregarded. The email wasn’t treated as a priority, and after countless follow-ups—6 or 7 in total—they finally responded, only to tell me that they don’t guarantee sequins. This response was both dismissive and unacceptable, as the product was not delivered in the condition it was advertised.

What’s worse is that the company is now ignoring my emails entirely. They have failed to address the issue, provide a proper resolution, or offer any form of reimbursement or refund. On top of this, I had to pay a considerable amount for delivery, which I will not get back, leaving me even more out of pocket.

Had I checked Trustpilot before making this purchase, I would have avoided this company altogether. The customer service is truly appalling—the worst I have ever experienced while shopping online. It’s frustrating and disappointing to be left with a faulty top and no resolution in sight. This company urgently needs to be investigated, and their staff should receive proper training in handling customer issues. Their current approach to customer service is completely unacceptable.

This doesn’t even deserve 1 star, but unfortunately, that was the only option available.

Rubbish company as no response to my request for my order! Will never use them again

Your Company stinks ! You ruin my trip to the usa and i cant even get my Money back ! Shame on you ! Booking number: B95782781

What fantastic company the guy was first class with delivery so happy thank you

I received a tent sauna from WARM SUNSHINE STORE. It was well packed with good instructions on safely and useage. I brought the item through Amazon. Delivery took some time, but was good.

I have ordered purchase from USA. It was stopped by customer service because of some goods cannot be imported into Denmark. The worker of DHL wrote me a message about this and asked my consent to the disposal of these goods, I said yes, than I paid import tax and was waiting for my purchase and still wait from 6th of October! Workers of DHL are lying every time, I have called them at least 3 times and every time I listened different information. One of them said me that my purchase in Copenhagen, another they it has never been in Copenhagen. They promise me every day that I will get my pack in 1-2 days, but they are lying! I'm desperate and just don't know how to influence these people to get finely my goods! I have paid for purchase almost 1400 kr and also 475 kr import tax.

The customer service was fast and nice to offer refunds with the damage products due to shipping.