Diypoolsandspas Reviews 142

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The user experience is frequently highlighted as exceptional, with many people appreciating the smooth and professional process. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the fantastic customer service, with questions being answered promptly and thoroughly.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful and responsive. Reviewers consistently praise the team for... See more

User experience

Users describe positive interactions with the user experience. Many customers report a smooth and easy... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the company for being a... See more

Response time

Customers had positive experiences with response times. Many reviewers praised the quick responses to... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the fantastic and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

jThe DIY team has been great at getting our design just right, changing things we needed changed, and doing things in a very timely manner. We are awaiting approval from our local planning department... See more

Rated 5 out of 5 stars

The DIY Pool Team has been a great resource, very helpful and friendly when sheparding the constuction design, planning, and engineering of my pool. I'd recommend them for any DIY folks who want to u... See more

Rated 5 out of 5 stars

We couldn’t be happier with our experience with DIY pools and spas! From start to finish, the process was smooth, professional, and surprisingly simple for a DIY project. The quality of the materials... See more

Rated 5 out of 5 stars

So far, my design experience has been great. I've had lots of questions, but they are always answered in a timely manner so I can keep moving along! There's a lot of information to absorb along the... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

142 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

DIY pools and spas have done a…

DIY pools and spas have done a fantastic job with my design. We are currently in the process of revising plans after feedback from the city. I'm looking forward to the next steps!

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

DIY Pools and Spas is an amazing…

DIY Pools and Spas is an amazing company! They are really easy to work with, answer all our questions in a timely manner and are truly here to serve us, the homeowner. We are so thankful we found them!

April 21, 2025
Unprompted review
Rated 5 out of 5 stars

I have owned and operated various…

I have owned and operated various construction companies (including a pool business) for 45 years and been in real estate for 12 years.
I chose to work with DIY because after spending a lifetime in Texas, I moved to Alabama where I have no pool sub contacts and no builder license, so here we are.
DIY is invaluable in helping you through the entire process, from design to permitting, and from construction to completion.
The Stephenson family are genuinely sincere in their pledge to treat you fairly, and stick by your side until you are pleased and proud of your final product.
Good luck and be Blessed.

April 21, 2025
Unprompted review
Rated 5 out of 5 stars

We have LOVED working with DIY Pools

The experience has been amazing working with the crew at DIY pools and Spa. We are saving so much money by going this route. The initial design we received of our new pool actually brought tears to my eyes. It was beautiful.

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Good experience so far

Good experience so far.

The area of opportunity is probably the video calls. I scheduled 2 of them and both of them were about a week out. It would have been nice if they were a day or two out. This causes delays in the process if you're rushing to get a pool in before summer. If you do not have time constraints, then this may not be a problem.
They respond to emails within the day, but when you're a first time pool builder like me, you don't really know what you're doing so you're looking for a conversation instead of an email.

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great to work with

The company has been very helpful and very informative. Questions have been answered quickly and thoroughly. Staff is friendly and not pushy at all.

February 25, 2025
Unprompted review

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