Discount Surgical Reviews 3

First experience. Received incorrectly sized support garments. Customer Service advised "No Exchanges." They "authorized a return" after which they [may] refund to "original payment method." Not dealing with them again. Do not recommend any vendor that sends out mismarked merch and claims "We don't do exchanges." This is a (first & last) sale they can mark off under "The Customer's opinion of your service is valuable. If you don't value your customers, they won't do business with you. Nor will you be recommended!"
Important: I am not interested in hearing from this company again. No further contact will be acknowledged.

I used to buy from this company many times over the years. I had even recommended them to my doctor. Unfortunately, because of the recent poor quality of the Jobst products, and the terrible customer service, has made me decide to no longer be a customer. Details: I had a problem with a recent $300 order, (very uncomfortable band in the thigh high). When I contacted customer service, they told me I hadn’t measured properly, which I had. They also stated I had gained weight which was affecting the fit; also not true.
I then told them to take me off their mailing list. But instead of an opportunity to make things right, they took me off their mailing list and said they “would welcome me back in the future.” No offer of a replacement or refund. This is not acceptable customer service and I would not recommend.

I am editing the above because after sharing my original review, the company reached out. They asked that I send back the original order with a postage paid label, and they would replace them, which they did. I am satisfied now, but just wish they had done this initially.

The 20-30 mmhg compression leggings from are a life saver for me. I suffer from Chronic venous insufficiency and Deep vein thrombosis. These firm leggings last a very long time and have been game changers for me. I can live a normal life now because of them.