Digi Reviews 177

Bad service.. call helpline almost 2 hours..still no answer..

Worst service ever....johor uda DIGI service, 1hour wait here,but the que number never ......change,customer helper oso talk rude

WORST TELCO IS CELCOM DIGI . Customer service veryyyyy bad ! Including the person incharge at the CelcomDigi Outlet . They always spin every single things . I want to port out my number , It’s took almost a month for Digi to reply end up they give the suggestion to terminate when my latest bill had been out . . I need to pay Rm490 to terminate because it’s already mid of the month . Then I haveee to payyyyyy more to wait for the line to terminate . THE WORSTTTTTTT TELCO EVER . I VERYYYY REGARDDDDD JOIN CELCOMDIGI .

The most disappointing things , I take soooo long for customer service to answer call and every person that I called during 26 days of port out issue . Millions times I called customer service , every single of them give differenttttt opinion . A said B , B said C . WORST !

Useless Customer Service. I submitted two enquiries about the same matter regarding bill (one week apart). It has been almost 2 week now and they never replied despite promising a response within 72 hours. I even called Customer service 3 times, each time I waited for 10 minutes, no one picked up the call. Horrible service. I will switch to another service provider.

Call Digi customer service 0162211800 and waiting for 10-20 minutes. No answer. Crazy, Poor Service Digi

Worst telco & fibre service provider in Malaysia. Now they merged with another worst service provider (Celcom) to become Celcom Digi company. Their customer service and aftersales service are the worst.

They continue scamming people under the newly merged Celcom Digi company. Avoid them at all costs.

compare to others this digi when merge with celcom very bad service. called several time no customer service agent help out. i was calling since morning

poor services not recommended

Trash and inconsistent coverage even after receiving an SMS indicating there was an upgrade. Bunch of incompetent liars.

One of the worst post paid service provider.
I cancelled my line to go for other service provider and Digi rejected 3 times and refuse to let go my line.
When called the service provider said we did not responsd within 2 hours but in actual fact we responded within 3 minutes from time if receive message!
Very very very frustrating!

I’m facing “no internet” connection issue. Ticket has been logged on 18 April 2024. Until now still not resolve and no update from CelcomDigi. FYI, this is the 6 times happen since January 2024. Very disappointed with their service.

I call them 3 time this week, still can't fix my internet problem. lying that technician going to help me but guess what? nothing at all

Bad. So hard to contact digi. Request for past statement , follow all the procedure and took me 1 whole week then only give me 1 short answer and say" we dont provide statement for it" and close my case.

Hi,

I really satisfied with the helpline Digi Center.

I would like to thanks to Awin, shes really professional in handling situation about the phone had been blocked by provider.

I gave 5 stars.

Worst experiece at KL, i have applied for home fiber , company sent me message of delay , than i requested them to cencel My application but even after several request via e-mail and whats up and call at customer care got no response , pathetic and Un professional

I been keep calling and complaining about the network service connectivity was badly even Facebook also need to loading,my phone was new buy,can the customer service told you back is your phone problem? I'm was the customer I been paid for your network service but sound like cheating the customer, I think the digi center limited the connection internet to the user,make so big advertising about 5g network for me your service network no even half G, cheating network telco company!

Digi bodo
Service MCM ,ch*bai

If there was a 0 star i would have gave that to your company . What a bad line . Company should stop doing this business such a useless.

I been using digi for more then 10 years. Ever since digi + celcom the service is getting worse. Line always in very low always having problems with loading. Reporting the problem with Digi still not in proving. Very disappointed think to chang to maxis.

Bad quality and frequently drop call s.
Signal poor and fluctuate .
What has happen after merging with celcom.
Internet usually 4g with frequent lagging while surfing internet.
I used celcom too. Now i have both fxcked up telco.

I just called to digi helpline. The representative is so rude and can't help solve my problem. Only said "Mdm, you just reply the message." Lousy service I ever had.