CCS Medical Reviews 170

I had a pump die and was in the process of upgrading an out of warranty pump. We were already about a month and a half into the process

I explained the urgency of the matter to the rep and since the site showed that it had passed all milestones and was in the process of shipping, I offered to pay and then paid overnight overages to get the pump as soon as possible.

It was a Wednesday and the rep assured me that I would have it by Friday night at the latest.

It's a month later. The package has still not shipped. Worse yet, the site is now out of nowhere saying that I don't have any insurance. My insurance provider assured me that I do.

Needless to say, I'll be making a call in the morning to let Tandem know that I'm going to a different manufacturer because if the take off is this rocky, what happens every 3 months when I need to refill?

As EVERYONE has said, this place is terrible. I'm attempting to be a new customer. I've been going back and forth with them for over a month now and they keep losing my info, asking me to fill out information I've already completed 3x times. They still havent figured out what my cost is with insurance, whats covered, etc. NOTHING. I've been going back and forth with them for over a month and they/I have made -0- progress on getting my supplies ordered. I've now had to pay for my supplies out of pocket because of this clueless company. Avoid this company like the plague and go literally anywhere else. Theyre likely to just lose your order and leave you in a desperate spot like they did me. Now I have to switch to another company and start all over again. Not to mention the 30+ minute wait times every time I have to call them for an update which has consumer hours of my life.

poor customer supplies ,explined running out ,cleared with insurance still 1 month no sdm supplies

HORRIBLE, HORRIBLE ,HORRIBLE CUSTOMER SERVICE! THE WORST ONE WHO DOESN'T DO THEIR JOB!
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Terrible. My dad has been paying for diabetic testing supplies thew this company for 2 years. He lives on $800 a month. His insurance covers the supplies 100% threw walmart and should be coverd threw here as well, they are a rip off. Disgusting. Yes, ill be contacting the better business bureau.

They've told me that I have two insurances (per their "system"), even though I've literally called insurance to confirm that it's canceled. Every time I call, they provide different instructions which are completely wrong and useless. Not to mention, their phone wait times are consistently over an hour.

I wasSent three senors in a small box. I am to receive 6 for 59.00 in a big box. When reordering a man gave me a price 103.00. I didn't want to auger. When i called back a lady said no Ms.59.00 for 6. I was given the correct price for the senors.
Waiting for printout from insurance company and payments the CCS has recieved.
Have yet to receive the print out of orders and pictures of deliveries.
I am always oweing money. I refuse to keep my credit card on record file because I feel there is poor bookkeeping.
When I called in to reorder I was told I was calling in too early. I explained I had only received 3 seniors in a small boxes of 3 not 2 small of 3 and I am being charge for 3 senors 59.00 instead of 6.
Hope to start the new year off right with another company.

Discusting company they havent sent me my supplies in two months you cant even talk to anyone they wo t return calls. Had a diabetic seizure yesterday because of this mess..my health is in jepardy and cabt even talk to a person and nobody checks emails. If you want to die use ccs other wise switch to a real company who actually cares. I can show proof of the ladt email they sent me to reorder and can also show proof of past issues I have had. Funny part is my omnipoda from a different pharmacy literally take one day. I am going to talk to a lawyer on Monday abd see if I have a case for pain and suffering and medical cost associated with this place. There neglect is gross. My next step is the better business bureau

I received my supplies very fast, but it took over 30 days to get the training for using the pump. Once I had the training, I realized the pump wasn't for me. I find out that I can't return the supplies and I can't get my money back!!! Not happy. It wasn't my fault that I didn't get the training for over 30 days. This is a rip off!!

100 % horrible experience. I gave them a year and every time I ordered it was a total mess. What a bunch of clowns. No longer will they receive one penny from me. Terrible customer service. They're a joke.

CCS Medical is a complete scam and operates like a fraudulent company. They are dishonest, unprofessional, and should not be trusted with anyone’s medical care. From the beginning, it has been nothing but lies, misinformation, and constant contradictions. They tell you one thing on the phone, then do the exact opposite. When mistakes happen, they change their story instead of taking responsibility, leaving customers stuck in endless back-and-forth.

Their billing practices are fraudulent. I have been overcharged multiple times, and instead of correcting their errors, they continue to take money that does not belong to them. This is theft, plain and simple. They prey on patients who rely on their medical supplies and exploit that need for profit.

This isn’t just poor service—it’s corruption. They mislead, scam, and defraud customers while hiding behind excuses and refusing to provide accountability. The lack of care and integrity in a company responsible for essential medical supplies is beyond disturbing.

CCS Medical is not a trustworthy provider. They lie, steal, and manipulate, and it is clear they value money over people’s health and well-being. Avoid them at all costs and protect yourself from their fraudulent business practices.

New customer, I placed order for Dexcom July 9, it is now going on almost 3 months and they just contacted me saying I need to update my Dr with my insurance. It's never changed.

Don't do business with this company. Check their review score and there's a reason for it. Every month I order it's a different price and they claim I have a balance. They are liars. Call me before you call CCS.

This is a terrible company. I've been waiting over 4 months for blood monitor. Every time they put the blame on my insurance and they are "waiting for authorization". When you call them they tell you it's not their fault.

e careful when you deSk with this company, they ship out expired supplies then they tell you to contact the manufacture. It is ccs medical that is shipping expired dexcom G 6 sensors. Check expiration dates when you receive supplies seem like common practices to ship expired items. This is a very untrustworthy company deal with them with caution!!!!!!!

I ordered a mew insulin pump lasr year. Ecem after paying the 905 copay, 2 months later i get a bill for 3162. I found out they used an out of network provider wituout telling me ahead of time. If i had known i wouldn't have used ccs. And ccs doesn't even show up on the insurance claim, this other provider does. Now im stuck paying this srupid extra bill i wasn't expecting. So i recommend to steer clear of this company.

This is the worst medical supply organization I have ever dealt with! If you can, run from them as fast as you can. My supplies are never on time; the wait time to speak with customer service is hours; they get back to you with "canned" responses to your issues even when you request to have a solution provided. They need a remedial course in customer service!!!!!!

I AM BESIDE MYSELF WITH FURY. I have been waiting over 30 minutes to authorize by phone an order that was previously authorized online on April 10th. The portal that they insist we use to authorize DOES NOT WORK! NO WAY TO GET AHOLD OF THEM ON THE WEEKENDS AND NO CHAT MECHANISM AND NO RESPONSE TO EMAIL. I CANNOT BELIEVE A COMPANY WITH THIS MANY ISSUES IS ALLOWED TO DEAL WITH VULNERABLE PATIENTS WHO NEED SUPPORT!

If you need to contact them by phone, they have the worst 20–30-minute wait time, and billing takes over 1 hour and 30 minutes.

They collected a copay for my sensors, and now the insurance says I didn't owe a copay. They will not refund my payment. Plus, it took them over a month to ship once I paid them the copay I didn't owe.

This is the worst medical supply I've ever dealt with. The real rating should be a negative 5.

Tried to order supplies they keep losing prescription. I now have that problem fixed now they keep telling me need some more info from doctor. This is so silly it's funny do not use them they will over charge you as well.