This online class was amazing! It let me go at my own pace, and I could visually follow along with the audible reading of the material. There were tests spaced every so often to keep me on my toes! Th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I want to say how much I appreciate the effort put into creating it. The content was very clear, practical, and helpful, especially for new drivers who may not know all the rules. I learned many impo... See more
Company replied
This is literally the best course they can offer it literally breaks it down to a tea.However it’s not crazy long and it explains it to where you will understand and actually remember it.I got a 100%... See more
Company replied
I really found it easy to review and pass through with the audio read option that was available. The course improved my overall driving skills, especially the reminders of the consequenses of road... See more
Company replied
Company details
- #11 of 17 best companies in Driving School
- #6 of 9 best companies in Drivers License Training School
About Defensive Drivers Institute
Written by the company
Defensive Drivers Institute is a leading online platform providing comprehensive driver education services across the United States. Our organization is committed to promoting safe driving practices and equipping aspiring drivers with the knowledge and skills needed to navigate the roads responsibly.
New York 5-Hour Online Pre-Licensing Course
Our NYS DMV approved program is designed for new drivers seeking their first driver's license in New York. This course provides essential training on traffic laws, safe driving habits, and defensive driving techniques. It is conveniently available online, allowing students to learn at their own pace and from the comfort of their own homes.
Arizona Defensive Driving Course
This course is designed specifically for drivers who need to meet court requirements and clear their driving record. Approved by the Arizona Supreme Court, this course allows you to dismiss one eligible ticket every 12 months.
With our user-friendly online courses, we have helped thousands of individuals become confident and responsible drivers. Our programs are designed by experts in the field to ensure that learners receive the most up-to-date and effective education. We offer a wide range of courses, from defensive driving to traffic school, each tailored to meet the specific requirements of different states.
Our commitment to excellence and customer satisfaction is reflected in our top-rated services and the positive feedback from our valued customers. We strive to offer the highest quality education to foster a safer driving environment for everyone. Whether you are a new driver preparing for your road test or someone looking to improve your driving skills, Defensive Drivers Institute is here to guide you every step of the way.
Contact info
4600 East Washington Street Suite 300 - #224, 85034, Phoenix, United States
- 833-921-0217
- info@defensivedriversinstitute.com
- defensivedriversinstitute.com
4.7
Excellent
580 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Defensive Drivers Institute
Thank you for your 5-star review, Wedler! We're glad you were very satisfied and found our course worthy and well-adapted to your needs. We appreciate you choosing Defensive Drivers Institute and wish you safe driving!
Reply from Defensive Drivers Institute
Thank you for your 5-star review, Araceli! We're glad you found our course interesting and the information useful. We appreciate you choosing Defensive Drivers Institute and wish you safe driving!
Easy to understand and having it read…
Easy to understand and having it read to me. I wish I was sent a certificate of completion. How do I schedule a Road test without one?
March 10, 2026
Reply from Defensive Drivers Institute
Thanks for taking the time to leave a review, Austin! We're pleased that you found the course easy to understand with the read-along option, we did our best to make sure the course materials are easy to understand and retain. Regarding the certificate of completion, that's only required if you completed the course in person. Since you completed the course online with us, your completion record was reported directly to the DMV and a certificate number will not be required to schedule your road test. You can proceed with doing so at https://nyrtsscheduler.com/, just make sure to have your DMV ID number and the 5-digit ZIP code for the area where you'll be taking your test. Once again just want to thank you for choosing us for the Pre-Licensing Course and good luck with the road test!
Reply from Defensive Drivers Institute
Thank you for your 5-star review, Will! We're glad you found our instructions simple and easy to follow. We appreciate you choosing Defensive Drivers Institute. Drive safe!
Thank you for the guidance through this…
Thank you for the guidance through this training I've learned alot
April 2, 2026
Reply from Defensive Drivers Institute
Thank you for your 5-star review, Anthony! We're thrilled to hear that you learned a lot from the training. Providing valuable guidance and education is exactly what we aim for. We appreciate you choosing Defensive Drivers Institute and wish you safe driving!
Best course out there.
This was extremely helpful. You can do the course at your leisure, so you do not have to get it done in one sitting. You may choose to have extra benefits such as allow the content to be read and you follow along. They report the results to the appropriate people. The course is well formatted that I believe everyone will pass the 1st time they take the test. Thanks .
March 22, 2026
Unprompted review
Reply from Defensive Drivers Institute
Thank you for your wonderful 5-star review! We're thrilled to hear you found our course extremely helpful.
You've highlighted some of the features we're most proud of - the flexibility to work at your own pace, the optional audio read-along, and automatic reporting of results. We designed the course to be clear and well-formatted so students can succeed, and it's great to hear that came through in your experience.
We appreciate you taking the time to share such detailed feedback. Thank you for choosing Defensive Drivers Institute. Stay safe out there!
super organized
super organized, super easy to follow. You guys are great, thanks!
March 21, 2026
Unprompted review
Reply from Defensive Drivers Institute
Thank you for your 5-star review, Poli! We're thrilled to hear you found our course super organized and easy to follow. We appreciate the kind words and thank you for choosing Defensive Drivers Institute. Drive safely!
It’s a good course
It’s a good course, everything was easy. I liked that I could take the course in steps - sign in /out. Only once the sms code for signing in came late, what was scary because the time limit entering the code was past…. For the last attempt I used the other option „call“, which worked out great. I stayed with that option.
March 15, 2026
Reply from Defensive Drivers Institute
Thank you for your 5-star review! We're glad you found our course easy and appreciated the flexibility to sign in and out at your convenience.
We're sorry the SMS code came late that one time - we know that can be stressful when there's a time limit. We're glad you discovered the call option and that it worked great for you. It's always good to have that backup!
We appreciate you choosing Defensive Drivers Institute and wish you safe driving!
I made the right choices
This is an excellent course. You can take breaks, when needed, and the modules were up to date with NYS laws. This was an excellent choice and very affordable.
March 17, 2026
Reply from Defensive Drivers Institute
Thank you for your 5-star review, Michael! We're thrilled to hear you found our course excellent. We work hard to keep our content up-to-date with current NYS laws and to offer affordable pricing while maintaining quality. The flexibility to take breaks when needed is one of the key benefits we love providing to our students. We appreciate you choosing Defensive Drivers Institute and wish you safe driving!
Reply from Defensive Drivers Institute
Thank you for your 5-star review, Tahaj! We're glad you appreciated the flexibility to pause and come back to the course when you needed a break. That's exactly the kind of convenience we want to provide. We appreciate you choosing Defensive Drivers Institute. Drive safe!
It’s very very good!
March 14, 2026
Reply from Defensive Drivers Institute
Thank you for your 5-star review! We're thrilled to hear you had a very good experience with our course. We appreciate you choosing Defensive Drivers Institute and wish you safe driving!
It was easy lessons to follow
It was easy lessons to follow, very informative and very helpful. I would recommend you to other!
March 11, 2026
Reply from Defensive Drivers Institute
Thank you for your 5-star review and recommendation, Khadijah! We're thrilled to hear you found our lessons easy to follow, informative, and helpful. Your endorsement means a lot to us. We appreciate you choosing Defensive Drivers Institute and wish you safe driving!
Almost 5 star
Only lost a star because I would have to wait longer for some videos to go to next lesson even the I listened to the whole section already.
March 14, 2026
Reply from Defensive Drivers Institute
Thank you for your 4-star review, Tori! We completely understand your frustration with having to wait even after finishing the content.
Those timers are mandated by state requirements to ensure students spend the minimum required time on each section. We wish we didn't have to enforce them either, especially for students who engage with all the material and finish quickly. That said, we appreciate your feedback and will reassess our timers to make sure they're matching the video content as closely as possible while staying within regulatory requirements.
We appreciate you sticking with it and completing the course. Thank you for choosing Defensive Drivers Institute and drive safely!
Easy self-paced learning
Very easy to navigate, and loved the laid-back self-paced learning experience, I would hate to do this over Zoom.
March 11, 2026
Reply from Defensive Drivers Institute
Thank you for your 5-star review, Mane! We're glad you found our course easy to navigate and appreciated the self-paced learning experience. We agree - a Zoom defensive driving course would be pretty rough! The flexibility to learn on your own time is definitely one of the best features we offer. We appreciate you choosing Defensive Drivers Institute. Stay safe on the road!
Reply from Defensive Drivers Institute
Thank you for your 5-star review, Amritpal! We're thrilled to hear you found our course amazing and helpful. We appreciate you choosing Defensive Drivers Institute and wish you safe driving!
The Company is doing well as they were…
The Company is doing well as they were swift in responding to my request to rectify my audio reader when I had a problem with it.
March 5, 2026
Reply from Defensive Drivers Institute
Thank you for your 5-star review, Anass! We're glad our team was able to respond quickly and get your audio reader issue resolved. Providing responsive customer support is important to us, and we appreciate you recognizing our efforts. Thank you for choosing Defensive Drivers Institute and drive safely!
Legit
For an old papa, it worked out great. My boy Boxhat and I will be cruising around this summer.
March 4, 2026
Reply from Defensive Drivers Institute
Thank you for your 5-star review! We're glad the course worked out great for you. Enjoy cruising around with Boxhat this summer! We appreciate you choosing Defensive Drivers Institute. Drive safe out there!
Great examples with even excellent videos to support it
It was good. It provides extensive information on driving and how to become a good driver.
March 1, 2026
Reply from Defensive Drivers Institute
Thank you for your 4-star review, Ayuba! We're glad you found our course good and that it provided extensive information on driving and becoming a better driver.
Since you had a positive experience, we'd love to know what we could have done to earn that 5th star. We're always looking for ways to improve.
Thank you for choosing Defensive Drivers Institute and drive safely!
Great course.
March 1, 2026
Reply from Defensive Drivers Institute
Thank you for your 5-star review, Marc! We're glad you found our course great. We appreciate you choosing Defensive Drivers Institute and wish you safe driving!
I think the minimum amount of time is…
I think the minimum amount of time is too much since it is easy to read everything faster and you have to wait. However, the customer service was really helpful and very responsive to emails
February 25, 2026
Unprompted review
Reply from Defensive Drivers Institute
Thank you for your 5-star review, Kevin! We're glad our customer service team was helpful and responsive when you reached out.
We completely understand your frustration with the minimum time requirements, especially if you're a fast reader. We wish we didn't have to enforce those timers either, but they're mandated by Arizona state requirements to ensure students spend the required amount of time on the material. We don't have the flexibility to remove them, even though we know they can be frustrating for students like you who move through content quickly.
We really appreciate you recognizing our customer service efforts despite the timer frustration. Thank you for choosing Defensive Drivers Institute and drive safely!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.