I ordered a bag on line last week and received an acknowledgment of the order so was surprised to receive an email on Saturday saying the order is out of stock. Shame that didn’t come up when I ordere... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service from start to finish. Delighted with my Skechers trainers. Brilliant price, and free postage. Big thank you.
Company replied
Excellent delivery experience this morning. On time and very professional and friendly two team members who unpacked the items and took away the packaging. They thanked us for our custom and we than... See more
Company replied
What a wonderful find. An independent family run department store which delivers high quality, competitive priced goods. I cannot fault. Good communication and excellent product. I would not hesita... See more
Company details
Written by the company
Daniel of Windsor was originally established in 1901 by Walter James Daniel and has always remained a family-run independent store. Our range of departments includes a wide range of luxury goods from hundreds of premium brands across a selection of departments. You will find a selection of luxurious items within our wide range of departments, including: furniture, home furnishings, toys and games, and luxury fashion for men, women and children. As well as sports and leisure clothing and equipment, baby and nursery, alongside luxurious gifts for your loved ones. If you’re looking for gifting, designer homeware or even for contemporary fashion - make sure to browse the full selection across our departments. We like to deliver the best in-store experience, so you will find a wide range of services and concessions within our stores. From in-store dining at Heidi & FOGGs, to Gait Analysis, to Lingerie Fitting services.
Contact info
120-125 Peascod Street, SL4 1DP, Windsor, Berkshire, United Kingdom
- 01753801000
- enquiries@danielstores.co.uk
- danielstores.co.uk
4.0
Great
238 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Golf balls
Bought a box of golf balls from Daniel online. Came very quickly and great price.
Thank you
February 9, 2025
Reply from Daniel of Windsor
Hi Paul,
Thank you so much for the taking the time to leave us a review.
We're glad to hear you had a pleasant experience shopping with us! We hope to assist you with another order soon.
Warm regards,
Daniel Customer Service
Advertisement
The company failed to complete the…
The company failed to complete the order. I had an email two days later saying the item I purchased was no longer available and that they’d cancelled the order. There’s obviously an issue with their stock control and website if it allowed me to purchase the item in the first place. I wasn’t going to hold it against them, but they’ve emailed me three times asking for feedback, so here you go…
January 12, 2025
Reply from Daniel of Windsor
Hi Mat,
Thank you for taking the time to leave us a review. Please accept our sincere apologies for your experience ordering with us.
During our busy Christmas period, we did unfortunately encounter delays in processing online orders due to the sheer scale of orders placed. Our unit stock system is shared between our store and website, which can regretfully encounter issues during busy periods of activity.
Once again, we sincerely apologise for any inconvenience this situation caused you. We really do appreciate your feedback and will be using your experience to better our customer service.
Kind regards,
Daniel Customer Service
Fantastic A*
Everything from ordering to delivery was fantastic. Highly recommend. Thank you.
March 5, 2025
Reply from Daniel of Windsor
Hi Sabrina,
Thank you so much for the taking the time to leave us a review.
We're glad you had a pleasant experience shopping with us! We hope to assist you with another order soon.
Warm regards,
Daniel Customer Service
Reply from Daniel of Windsor
Hi Timothy,
Thank you so much for the taking the time to leave us a review. We're glad you had a pleasant experience shopping with us. We strive to have the best customer service, and we're pleased to hear that you found us helpful and informative!
We hope to welcome back to our website and store soon.
Warm regards,
Daniel Customer Service
Pleased with my experience
Had an item I wanted that was out of stock elsewhere. Quick and easy to order. Item arrived in good time.
March 7, 2025
Reply from Daniel of Windsor
Hi Sally,
Thank you so much for the taking the time to leave us a review. We're glad to hear you found the item with us, and we're delighted to hear it arrived quickly.
We hope to assist you with a future order soon.
Kind regards,
Daniel Customer Service
Advertisement
Good service at a good price and was…
Good service at a good price and was delivered quickly
March 25, 2025
Reply from Daniel of Windsor
Hi Andrew,
Thank you so much for the taking the time to leave us a review. We're glad to hear you enjoyed your experience ordering online with us!
We hope to assist you with a future order soon.
Kind regards,
Daniel Customer Service
Ordered Brooke’s hoodie but they…
Ordered Brooke’s hoodie but they returned payment saying no stock left however they have still got the item as for sale 2 months later.Obviously getting customers to log on when in fact they haven’t got them at all.
March 25, 2025
Reply from Daniel of Windsor
Dear Raymond,
Thank you for taking the time to leave a review of your experience. Please accept our sincere apologies for this.
We can see there was an error in our unit stock system that displayed this product's stock level incorrectly, leading to this confusing situation. Once again, we deeply apologise for this. We have been in the processes of refreshing our system to try preventing an error like this occurring again.
We would like to assure you we do not incentivise customers to create an account with us under false pretences. The creation of an account speeds up the checkout process, you can view your order history, and you have the opportunity to sign up to our newsletters notifying customers of new products and upcoming events in-store and online. Customers have the option to opt for the Guest Checkout if they do not wish to sign up for an account.
Your experience and feedback is valuable to us, and we deeply regret being unable to fulfil your order. We sincerely apologise for the inconvenience of this situation.
We hope you have a good day.
Kind regards,
Daniel Customer Service
Great service speedy delivery
Had the item I wanted and I remember visiting this store in Windsor and loved it, purchase made online , speedy delivery no issues would definitely use again
March 1, 2025
Reply from Daniel of Windsor
Dear Mr Sporton,
Thank you so much for the taking the time to leave us a review. We're glad to hear you enjoyed your experience shopping in-store and online with us!
We hope to assist you with a future order soon.
Kind regards,
Daniel Customer Service
Prompt delivery and good value.
March 25, 2025
Reply from Daniel of Windsor
Hi Donald,
Thank you so much for the taking the time to leave us a review. We're glad to hear you enjoyed your experience ordering with us! We hope to assist you with another order soon.
Kind regards,
Daniel Customer Service
Advertisement
Great price and swift delivery
March 12, 2025
Reply from Daniel of Windsor
Hi Jackie,
Thank you so much for the taking the time to leave us a review. We're glad to hear you enjoyed your experience ordering with us! We hope to assist you with another order soon.
Kind regards,
Daniel Customer Service
Ordered a gift card via post
Ordered a gift card via post, beautifully presented & speedy delivery, thank you!
March 12, 2025
Reply from Daniel of Windsor
Hi Helen,
Thank you so much for the taking the time to leave us a review. We're glad to hear you enjoyed your experience ordering with us, and we're delighted to hear you liked the way our gift card was presented! We hope the recipient loved their gift card.
We look forward to assisting you with another order soon.
Kind regards,
Daniel Customer Service
Reply from Daniel of Windsor
Hi Coffee Monster,
Thank you so much for the taking the time to leave us a review. We're glad to hear you enjoyed your experience ordering with us! We hope to assist you with another order soon.
Kind regards,
Daniel Customer Service
Extremely quick delivery and my…
Extremely quick delivery and my grandson loved the hot wheels set of vehicles. Good service.
March 19, 2025
Reply from Daniel of Windsor
Dear Mr Keith P Helmke,
Thank you so much for the taking the time to leave us a review. We're glad to hear you enjoyed your experience ordering with us, and we're delighted to hear your grandson loves the Hot Wheels!
We hope to assist you with a future order soon.
Kind regards,
Daniel Customer Service
Advertisement
Easy to order online and collect in…
Easy to order online and collect in store.
Good selection.
March 16, 2025
Reply from Daniel of Windsor
Hi Lynette,
Thank you so much for the taking the time to leave us a review. We're glad to hear you enjoyed your experience ordering with us! We hope to assist you with another order soon.
Kind regards,
Daniel Customer Service
Reply from Daniel of Windsor
Hi Susan,
Thank you so much for the taking the time to leave us a review. We're glad to hear you enjoyed your experience ordering with us! We hope to assist you with another order soon.
Kind regards,
Daniel Customer Service
Excellent online shopping experience
Excellent fast professional service.
Loved the jellycat bunny. Giving it to my eldest granddaughter for easter. Would shop at Daniel of Windsor again.
March 7, 2025
Reply from Daniel of Windsor
Hi Beverley,
Thank you so much for taking the time to leave us a review. We're delighted to hear you loved your Jellycat bunny, and we hope your granddaughter loves it too!
We're glad to hear you had such a positive experience ordering with us, and we look forward to assisting you with a future order soon :)
Warm regards,
Daniel Customer Service
The worst company
The worst company. Cancelled the order just before dispatch. #22385 (WEB22385)
February 28, 2025
Reply from Daniel of Windsor
Dear Gedas,
Thank you for taking the time to leave us a review. Please accept our sincere apologies for your order experience.
We unfortunately needed to cancel your order due to an error in our unit stock system, as the item you had ordered was out of stock. We deeply apologise for this system error.
We sent an email notifying you of this cancellation reason. There is a chance this email went into your Junk / Spam folder, so please do check there if nothing came through to your inbox.
Once again, we do hope you can accept our sincere apologies for your experience and any inconvenience caused.
Kind regards,
Daniel Customer Service
Advertisement
The item ordered was cancelled as it…
The item ordered was cancelled as it was out of stock but was still advertised on the website
March 5, 2025
Reply from Daniel of Windsor
Dear NP,
Thank you for taking the time to leave a review of your experience. Please accept our sincere apologies for this situation.
So we can assist you further, please send an email to enquiries@danielstores.co.uk with your order information and experience, and our Customer Service team will be in touch with you.
We look forward to resolving this matter for you soon.
Kind regards,
Daniel Customer Service
Great experience
Ordering was very easy , I was very pleased with the price & delivery was excellent
February 20, 2025
Reply from Daniel of Windsor
Hi .D Young,
Thank you so much for taking the time to leave us a review! We're happy to hear you enjoyed your experience ordering with us and found it easy. We hope to assist you with a future order soon!
Kind regards,
Daniel Customer Service
Reply from Daniel of Windsor
Hi Zoe,
Thank you so much for taking the time to leave us a review! We're happy to hear you enjoyed your experience ordering with us. We look forward to assisting you with a future order soon.
Kind regards,
Daniel Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.