Good choice of outdoor rugs. Had great service by Naam. Very friendly, not pushy and Naam gave me honest advice which was appreciated. Would recommend and come back again.
Company replied
Location
Switch location3535 - 3537Pacific Highway, Shop 20B, 4127 Slacks Creek, Queensland, AU
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See what reviewers are saying
Today we visited Cyrus Rugs at Slacks Creek with the intention of just looking at what was available. We had no intention of buying. We were very warmly greeted by Naam and informed her of the reason... See more
Company replied
We cannot thank enough Naam and her assistant, Abby, at the Slacks Creek store for their gentle patience with two confused and indecisive oldies who took so much of their time to achieve a satisfactor... See more
Company replied
Would not recommend to anyone ..very poor customer services.. specially store and head office.. they will say something else when u will buy but to change or refund they will have different statment..... See more
Company replied
Company details
Written by the company
Cyrus Rugs is the largest independent rug retailer in Australia, first commencing business on the Gold Coast in 1988. Cyrus Rugs is a family owned company lead by Cyrus Mollaian, a man with a passion for rugs, who moved to Italy in 1978 and established a rug business that counted royalty amongst it's clientele. Cyrus's family still continues the operation there, with collaborative buying leading to economies of scale that not only reflect great savings, but also brings you the world's best ranges, styles and trends in modern carpets and rugs. With more than 32 years in business, Cyrus is a man that is known for his reputation and is well respected in both business circles and the wider community at large. Cyrus Rugs is a growing company that employs locals in each of it's 20 stores and works with numerous organisations to support the community. Stay tuned, we have more stores opening soon. https://www.cyrusrugs.com.au
Contact info
3535 - 3537Pacific Highway, Shop 20B, 4127, Slacks Creek, Queensland, Australia
- 07 3133 8628
4.7
Excellent
32 reviews
Replied to 82% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful rug
Good choice of outdoor rugs. Had great service by Naam. Very friendly, not pushy and Naam gave me honest advice which was appreciated. Would recommend and come back again.
October 14, 2025
Unprompted review
Reply from Cyrus Rugs Australia - Slacks Creek
Thank you Renae,
Our staff Naam will be very happy to hear your glowing review and we hope to serve you again soon!
Best Wishes,
Cyrus Rugs Team
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Awesome rugs shop.i bought a whole…
Awesome rugs shop.i bought a whole bunch of rugs ,great customer service.
July 25, 2024
Unprompted review
Great range of carpets
Great range of carpets for size and price. Bought exactly what we wanted and the new rugs look great. Got a 10% discount which was also helpful.
June 13, 2024
Unprompted review
Very happy to recommend.
This is the second time I’ve had an extremely positive experience with Naarm at the Slacks Creek store. She knows her inventory extremely well and really listens to what the customer says. I have chosen a Kenya Distressed Rug in Blue and am very happy with my choice and with Naarm’s advice.
June 2, 2024
Unprompted review
Great service and super quality
Naam at Cyrus Rugs Slacks Creek could not have been more helpful. She helped me decide on the perfect rug and was a pleasure to deal with. Love the quality of the rug I chose - highly recommend giving Naam a visit if you’re in the market for a top quality rug.
May 1, 2024
Unprompted review
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Very happy customer!
Purchased a rug from Cyrus Rugs in the Logan home centre. 10/10 service and absolutely love my rug! Sales lady was delightful and the young man who carried my rug to the car was pleasant and a lovely young man.
Thank you 😊
March 9, 2024
Unprompted review
Reply from Cyrus Rugs Australia - Slacks Creek
Hi Sanna,
Thank you for your 5-star review! We're thrilled to hear that you had a wonderful experience at our Slacks Creek store. It's fantastic to know that our sales team provided excellent service and that you love your rug. We appreciate your kind words and look forward to serving you again in the future!
The Cyrus Rugs Team
Great deal at Cyrus Rugs Slacks Creek
Great deal at Cyrus Rugs Slacks Creek. Both rugs look fantastic! Highly recommend!
February 17, 2024
Unprompted review
Reply from Cyrus Rugs Australia - Slacks Creek
Thanks for the fantastic review, Sera! We're thrilled to hear that you found a great deal at Cyrus Rugs Slacks Creek and that both rugs look fantastic. Your recommendation means a lot to us!
The Cyrus Rugs Team
Staff were extremely professional and…
Staff were extremely professional and helpful. I ordered 3 rugs and they were ready in a couple of weeks. Extremely happy with the price, quality and service of the slacks creek store. I would definitely recommend this store to anyone looking for a rug.
January 27, 2024
Unprompted review
Reply from Cyrus Rugs Australia - Slacks Creek
Hi Tracey,
Thanks for the glowing review! We're thrilled to hear you had a positive experience at our Slacks Creek store. If you ever need more rugs or assistance, you know where to find us!
The Cyrus Rugs Team
Very happy customer always perfect service
Good customer service very happy with my purchase
December 19, 2023
Unprompted review
Reply from Cyrus Rugs Australia - Slacks Creek
Hi Karlene,
Thank you for the 5-star review. We're overjoyed to have such a happy customer like you! Providing great service and ensuring our customers are delighted with their purchases are top priorities for us. If there's anything else you need or if you have more feedback in the future, we're here for you. Enjoy your purchase, and we look forward to serving you again!
The Cyrus Rugs Team
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The wonderful service
October 23, 2023
Reply from Cyrus Rugs Australia - Slacks Creek
Hi there!
Thanks for sharing your experience and for the awesome 5 star review! We really appreciate you taking the time!
The Cyrus Rugs Team
Ma’am was amazing
Ma’am was amazing, great prices and variety, great service and the virtual staging assist with the purchase to see it in a home.
Thank you Maan
October 31, 2023
Unprompted review
Reply from Cyrus Rugs Australia - Slacks Creek
Hi Tracy,
Thanks a million for the outstanding 5-star review! We're thrilled to hear that our staff was so helpful. If you ever need more assistance or have questions, feel free to reach out. Thank you for choosing us!
The Cyrus Rugs Team
Great selection to choose from.
Great selection to choose from.
Very affordable. Bought 2 rugs.
Took my sister in with me, she purchased one too!
Lucas served us, extremely professional and friendly,on both occasions I was there.
August 22, 2023
Reply from Cyrus Rugs Australia - Slacks Creek
Hi Fay,
Thanks a lot for sharing your experience! We're delighted to hear that you found our rug selection affordable, and that you and your sister both made purchases. We appreciate your kind words about Lucas's professionalism and friendliness. We look forward to serving you again!
The Cyrus Rugs Team
Exceptional service
Exceptional service! We came to get rug for our new house and Naam been very professional, helpful and patient with showing us the sizes and helped us with the colors coordinating as well. We highly recommend to go and visit the store. We will be recommending to our family and friends. Very pleased with our purchase.
August 2, 2023
Unprompted review
Reply from Cyrus Rugs Australia - Slacks Creek
Hi Johnny,
Thanks a lot for your wonderful feedback! We're thrilled to hear that you received exceptional service from Naam while choosing a rug for your new house. We appreciate your recommendation, and we're delighted that you're very pleased with your purchase. If you ever need more assistance or have questions, feel free to reach out. We look forward to serving you again!
The Cyrus Rugs Team
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Very friendly and helpful staff
July 23, 2023
Reply from Cyrus Rugs Australia - Slacks Creek
Hi K,
Thanks a lot for your positive feedback! We're delighted to hear that our staff was very friendly and helpful. If you ever need more assistance or have questions, feel free to reach out. We appreciate your support!
The Cyrus Rugs Team
Good service by Lucas
July 20, 2023
Reply from Cyrus Rugs Australia - Slacks Creek
Hi Heather,
Thanks for your feedback! We're glad you had a pleasant experience. If you ever need more help or have questions, feel free to reach out.
The Cyrus Rugs Team
I had a beautiful Young lady assist me…
I had a beautiful Young lady assist me with my choices.
June 20, 2023
Reply from Cyrus Rugs Australia - Slacks Creek
Hi Lynette,
Thanks for sharing your experience! We're glad to hear that our staff was helpful. If you have any more needs or questions, feel free to reach out. We appreciate your support!
The Cyrus Rugs Team
Friendly helpful ladies that assisted…
Friendly helpful ladies that assisted me choose the perfect rugs.
May 25, 2023
Reply from Cyrus Rugs Australia - Slacks Creek
Hello Kathleen,
Thank you very much for this 5-Star review. We are so glad to hear of your experience at our Slacks Creek store.
Cyrus Rugs Team
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Great range of choice
Great range of choice. The girls at cyrus rugs slacks creek really helped me in deciding what was best and then further helped with an exchange. Great experience overall
March 28, 2023
Reply from Cyrus Rugs Australia - Slacks Creek
Hello Laza,
Thank you very much for this 5-Star review. We are so glad to hear of your experience at our Slacks Creek store.
Cyrus Rugs Team
Great friendly service
March 24, 2023
Reply from Cyrus Rugs Australia - Slacks Creek
Hello Vivienne,
Thank you very much for this 5-Star review. We are so glad to hear of your experience at our Slacks Creek store.
Cyrus Rugs Team
A positive experience in Slacks Creek…
A positive experience in Slacks Creek store. Staff were helpful and pleasant, laying the rugs on the floor for us to see better. They look great in their final position at home. Thank you girls!
March 29, 2023
Unprompted review
Reply from Cyrus Rugs Australia - Slacks Creek
Hello Lesley,
Thank you very much for this 4-Star review. We are so happy to hear of your positive experience at Slacks Creek with our staff members. We hope you do enjoy your rugs and are glad to hear they look great in your home. We also ask if you can please provide us with any suggestions to improve in the future to receive a 5-Star review.
Thank you,
Cyrus Rugs Team
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