Esme at the Mackay Location was so helpful with purchasing not 1 but 3 rugs! We went to pick them up the very next morning. Thank you Emse, we already love our new rigs and cannot wait to lay them in... See more
Company replied
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We had an amazing experience at Cypress Rugs Mackay. We arrived towards closing and Darin was fantastic. He stayed open late for us and was extremely knowledgeable and helped us make the right decisio... See more
Easy, smooth transaction. Lots of tugs to choose from. The people were very helpful
Company replied
Loved the way everything was laid out so that we could see all the different designs - very attractive and inviting. We are very happy with the colours and design of the rug we purchased, but the... See more
Company replied
Company details
Written by the company
Cyrus Rugs is the largest independent rug retailer in Australia, first commencing business on the Gold Coast in 1988. Cyrus Rugs is a family owned company lead by Cyrus Mollaian, a man with a passion for rugs, who moved to Italy in 1978 and established a rug business that counted royalty amongst it's clientele. Cyrus's family still continues the operation there, with collaborative buying leading to economies of scale that not only reflect great savings, but also brings you the world's best ranges, styles and trends in modern carpets and rugs. With more than 32 years in business, Cyrus is a man that is known for his reputation and is well respected in both business circles and the wider community at large. Cyrus Rugs is a growing company that employs locals in each of it's 20 stores and works with numerous organisations to support the community. Stay tuned, we have more stores opening soon. https://www.cyrusrugs.com.au
Contact info
86 Holts Rd., 4740, Mackay, Queensland, Australia
- 07 4864 9912
4.2
Great
8 reviews
Replied to 82% of negative reviews
Typically replies within 2 weeks
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Mackay - Esme, super helpful
Esme at the Mackay Location was so helpful with purchasing not 1 but 3 rugs! We went to pick them up the very next morning. Thank you Emse, we already love our new rigs and cannot wait to lay them in our home.
March 15, 2025
Unprompted review
Reply from Cyrus Rugs Australia - Mackay
Thank you Safire for purchasing with our Mackay store, we're so happy you enjoyed your shopping experience. Enjoy the new rugs until next time!
Kind Regards,
Cyrus Rugs
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Darin made our shopping experience exceptional.
We had an amazing experience at Cypress Rugs Mackay. We arrived towards closing and Darin was fantastic. He stayed open late for us and was extremely knowledgeable and helped us make the right decision without pressure and we left very satisfied customers.
July 11, 2024
Unprompted review
Lots of rugs to choose from
Easy, smooth transaction. Lots of tugs to choose from. The people were very helpful
November 23, 2023
Reply from Cyrus Rugs Australia - Mackay
Hi Rachael,
Thanks for the feedback! We're glad you had a good shopping experience with lots of options to choose from. If you ever need more assistance or have questions, feel free to reach out. Happy decorating!
The Cyrus Rugs Team
Excellent Customer Service.
August 13, 2021
Reply from Cyrus Rugs Australia - Mackay
Thanks Ms M for taking the time to give our Mackay store an excellent review.
Reply from Cyrus Rugs Australia - Mackay
Hello Alison,
Thank you for taking the time and giving us a 5 Star review. Cyrus Rugs Mackay appreciates your comments.
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The sales staff member was very…
The sales staff member was very helpful. I'd looked online but so pleased I went in-store. Very knowledgeable on the range of rugs and got what suited my style, needs and budget.
January 5, 2021
Reply from Cyrus Rugs Australia - Mackay
Hi Charlene,
Thank you for your 5 Star review of the service and range at Cyrus Rugs Mackay. Good to know the team have done it again with another great customer review. They love seeing comments like this and it absolutely makes their day.
Kind regards,
Dalton (on behalf of the team at Mackay).
A most pleasing rug
Loved the way everything was laid out so that we could see all the different designs - very attractive and inviting.
We are very happy with the colours and design of the rug we purchased, but the choice was difficult because if I'd had enough money I would have been tempted to buy a whole lot more!
Great customer service. It was raining hard, so the sales lady put our purchase aside for us to come back and collect later.
Altogether a pleasant experience. Thank you.
January 5, 2021
Reply from Cyrus Rugs Australia - Mackay
Hi Bronwyn,
Thank you for your great 5 Star Review. The team at Mackay take pride in their store and they will love your comments. You've just made their day !
Kind regards,
Dalton
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