Ryan @ the Cairns store was awesome!! From the second I opened the door, he was engaged in making my shopping experience a fabulous one. The store itself is exemplary, couldn't fault a thing. R... See more
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Purchased the rug over 3 weeks ago. At the time of purchase I was asked for email address so that an authentcity certificate could be sent. No certificate has arrived. Rang head office was told they w... See more
Company replied
Cyrus rugs fixed an issue I had and I'm satisfied with the result. (With a gift card my sister will be able too select a rug that she is happy with for her birthday). I wish I had thought of the gift... See more
Company replied
Cyrus Rugs in Cairns is brilliant they have an excellent range of rugs available at great prices I have bought several rugs in past. And I went in yesterday to purchase another one and I was greeted... See more
Company replied
Company details
Written by the company
Cyrus Rugs is the largest independent rug retailer in Australia, first commencing business on the Gold Coast in 1988. Cyrus Rugs is a family owned company lead by Cyrus Mollaian, a man with a passion for rugs, who moved to Italy in 1978 and established a rug business that counted royalty amongst it's clientele. Cyrus's family still continues the operation there, with collaborative buying leading to economies of scale that not only reflect great savings, but also brings you the world's best ranges, styles and trends in modern carpets and rugs. With more than 32 years in business, Cyrus is a man that is known for his reputation and is well respected in both business circles and the wider community at large. Cyrus Rugs is a growing company that employs locals in each of it's 20 stores and works with numerous organisations to support the community. Stay tuned, we have more stores opening soon. https://www.cyrusrugs.com.au
Contact info
Grafton Street 142, 4870, Cairns City, Queensland, Australia
- 07 4041 0080
4.3
Excellent
14 reviews
Replied to 82% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Get in store NOW... you won't regret it!!
Ryan @ the Cairns store was awesome!!
From the second I opened the door, he was engaged in making my shopping experience a fabulous one.
The store itself is exemplary, couldn't fault a thing.
Ryan's service was second to none with some humour that was appreciated.
My partner and I also shopped at your store less than a month ago and the experience was exactly the same.. just wish I could remember the young fellas name that served us.
Nice work Cyprus Rugs Cairns
Merry Christmas 🎅
December 20, 2024
Unprompted review
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The rug really ties the room together
The team we’re very helpful and informative.
September 8, 2024
Unprompted review
Reply from Cyrus Rugs Australia - Cairns
We're so happy that you've enjoyed your experience at Cyrus Rugs Cairns, do come back again whenever you like!
Cyrus Rugs Cairns store and Josh.
I walked into Cyrus Rugs Cairns store and was greeted by Josh who offered to assist me. I asked to have a look around first. When I was ready Josh was very helpful .
I bought 2 Afghan rugs and was given a discount. I couldn’t be happier.
March 6, 2024
Unprompted review
Reply from Cyrus Rugs Australia - Cairns
Hi Michelle! Thank you for sharing your experience at our Cyrus Rugs Cairns store! We're delighted to hear that Josh provided helpful assistance and that you found the perfect Afghan rugs. Your satisfaction is our priority, and we're thrilled to have made your shopping experience a happy one.
The Cyrus Rugs Team
Purchased the rug over 3 weeks ago still awaiting authencity cerificate
Purchased the rug over 3 weeks ago. At the time of purchase I was asked for email address so that an authentcity certificate could be sent. No certificate has arrived. Rang head office was told they would look into it. Still no response. So sad.
January 4, 2024
Unprompted review
Reply from Cyrus Rugs Australia - Cairns
Hi Andrew,
We genuinely apologise for the delay and any inconvenience caused. We've addressed the issue, and your authenticity certificate is on its way to you. We understand the importance of this document and regret any frustration caused by the wait.
If you have any further concerns or need additional assistance, please feel free to reach out. We appreciate your understanding and thank you for bringing this to our attention.
The Cyrus Rugs Team
Cyrus Rugs in Cairns is brilliant they…
Cyrus Rugs in Cairns is brilliant they have an excellent range of rugs available at great prices I have bought several rugs in past. And I went in yesterday to purchase another one and I was greeted by Josh who was amazing he was so helpful in choosing my rug and once I got home and laid the mat on the floor I had second thoughts about the one I had chosen.
I gave Josh a call and explained and that I should have bought the other one I was looking at , he said just bring it back and we can swap it over, when I arrived he had the other rug rolled up and ready go I just had to pay the difference. It has been a long time since I have experienced brilliant customer service as Josh I found him to be so friendly, well mannered and he had wonderful knowledge of the rugs available.
Thank you Cyrus for providing a wonderful staff member I will definitely be going back.
June 21, 2023
Unprompted review
Reply from Cyrus Rugs Australia - Cairns
Hi Jo,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experiences at Cyrus Rugs in Cairns. We're especially delighted to hear about the exceptional customer service provided by Josh. It's great that he was helpful in choosing your rug and went the extra mile to facilitate the exchange seamlessly. Thank you for choosing Cyrus Rugs, and we look forward to serving you again in the future!
The Cyrus Rugs Team
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Reply from Cyrus Rugs Australia - Cairns
Hello,
Thank you very much for this 5-star review. We love to hear of this great feedback and appreciate your business.
Cyrus Rugs Team
Cairns store welcome
Visited the Cairns store today and was greeted by a lovely lady who was very helpful. Large range of rugs and competitive prices. Now proud owners of new dining table area rug.
April 30, 2022
Unprompted review
Reply from Cyrus Rugs Australia - Cairns
Hello Natalie & Anthony,
We are so glad to hear of your experience in Cairns and thank you very much for this review. We hope your dining area is now complete!
Cyrus Rugs Team
A great range and professional service
March 3, 2022
Great service
Great service! This is the 4th rug purchase & service & quality continues to be outstanding.
December 1, 2021
Reply from Cyrus Rugs Australia - Cairns
Great to know we have you coming back because of the service and quality of the rugs we carry. See you again soon.
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Was able to get credit (birthday present)
Cyrus rugs fixed an issue I had and I'm satisfied with the result. (With a gift card my sister will be able too select a rug that she is happy with for her birthday). I wish I had thought of the gift card before. Thankyou
September 25, 2021
Unprompted review
Reply from Cyrus Rugs Australia - Cairns
Thank you Lyyli. I'm glad we could resolve the issue in a mutually amicable way.
Good quality and awesome price
Good quality and awesome price. The staff was very friendly. Thank you
December 4, 2020
Reply from Cyrus Rugs Australia - Cairns
Hi Avy,
Thanks for the 5 Star Review. We really appreciate the feedback so we can keep on track with what our customers need and what they are saying. The Team at Cairns enjoy their jobs and they do try their best. I'll make sure they see your comments.
Kind regards,
Dalton
Good range of rugs
Good range of rugs, maybe too many but what the hell.
Assistant was VERY helpful and provided good advice.
Had to exchange one rug due to lousy colour choice but no issues and done with a smile.
December 4, 2020
Reply from Cyrus Rugs Australia - Cairns
Hi Paul,
Thank you for your review.
Great to know the Team at Cairns did well again (as usual).
In terms of range, well, we are the biggest, so we have to offer you the widest and best range....................but we do also take some of the confusion out by helping you with your choice, and if the choice is not correct, bring it back and we'll happily exchange it for you.
It's just the way we roll !
Kind regards,
Dalton
Service was excellent
Service was excellent. Well informed lady who knew her products served me.
Have bought from Cyrus before and had a similar experience. This is the first place I go to when shopping for rugs. Thank you.
December 3, 2020
Reply from Cyrus Rugs Australia - Cairns
Hi Susan,
Thank you for your review and it's great to know Carlie provided you with "excellent service".
We'll see you back again the next time you need another rug.
Kind regards,
Dalton (on behalf of the Team at Cyrus Rugs - Cairns).
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Awesome service & great range of products
Loved the range from Cyrus rugs & especially love the quality of the German runner we bought. Their communication was excellent & provided speedy delivery
November 2, 2020
Reply from Cyrus Rugs Australia - Cairns
Hi Maddy,
Great to see you love your Melbourne runner. It's a high-quality rug with a tight weave that gives it a plush feel. In terms of range, well, we are the largest independent rug seller in Australia and we do carry the widest on-trend ranges.
Enjoy !
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