Cyrus Rugs Australia - Bundall Reviews 7

TrustScore 4 out of 5

4.2

Ashmore Road 83, 4217 Bundall, Queensland, AU


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See what reviewers are saying

Rated 5 out of 5 stars

We had such a wonderful experience with Gihan at the Bundall store. He is extremely knowledgeable, patient and goes above and beyond for customer satisfaction. We were very grateful for the loan trial... See more

Company replied

Rated 5 out of 5 stars

This morning I purchased a large living room rug, a small Kilim Afghani rug and two small Indian rugs. Sophie (who was my store assistant) was absolutely brilliant! She listened to what I was loo... See more

Rated 5 out of 5 stars

Sophie was very helpful and directed me to a group of rugs that could be what I was looking for and she was right! Both rugs were transported to Bundall where Sophie helped me to get them in the car.... See more

Company replied


Company details

  1. Rug Store
  2. Decoration and Interior Design Store
  3. Furniture Accessories

Written by the company

Cyrus Rugs is the largest independent rug retailer in Australia, first commencing business on the Gold Coast in 1988. Cyrus Rugs is a family owned company lead by Cyrus Mollaian, a man with a passion for rugs, who moved to Italy in 1978 and established a rug business that counted royalty amongst it's clientele. Cyrus's family still continues the operation there, with collaborative buying leading to economies of scale that not only reflect great savings, but also brings you the world's best ranges, styles and trends in modern carpets and rugs. With more than 32 years in business, Cyrus is a man that is known for his reputation and is well respected in both business circles and the wider community at large. Cyrus Rugs is a growing company that employs locals in each of it's 20 stores and works with numerous organisations to support the community. Stay tuned, we have more stores opening soon. https://www.cyrusrugs.com.au


Contact info

  • Ashmore Road 83, 4217, Bundall, Queensland, Australia

  • 07 5679 2240

4.2

Great

TrustScore 4 out of 5

7 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 82% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

We had such a wonderful experience with…Gihan at the Bundall store

We had such a wonderful experience with Gihan at the Bundall store. He is extremely knowledgeable, patient and goes above and beyond for customer satisfaction. We were very grateful for the loan trial rugs. Would highly recommend.

July 24, 2025
Unprompted review
Cyrus Rugs Australia - Bundall logo

Reply from Cyrus Rugs Australia - Bundall

Thank you Belinda for your kind words, we are glad you enjoyed your shopping experience with us at Bundall, we will pass your compliments on to Gihan too.
Come again anytime,
Cyrus Rugs Team

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Rated 5 out of 5 stars

beautiful rug

Sophie from Cyrus Rugs sold us a rug today and she was energetic,knowledgeable, helpful and nothing was a problem.

May 6, 2022
Unprompted review
Cyrus Rugs Australia - Bundall logo

Reply from Cyrus Rugs Australia - Bundall

Hello Sandra,
Thank you very much for your review. We are glad to hear about your experience at Bundall with Sophie.
Cyrus Rugs Team

Rated 5 out of 5 stars

Excellent service, quality rugs.

This morning I purchased a large living room rug, a small Kilim Afghani rug and two small Indian rugs.

Sophie (who was my store assistant) was absolutely brilliant! She listened to what I was looking for, looked at photos of my living area, and found exactly what I wanted. She also found the precise colours I was seeking in the smaller rugs. And she managed to juggle all of this while serving other customers at the same time!

Thank you, Sophie - you didn’t try to rush me, and you demonstrated patience and professionalism.

March 5, 2022
Unprompted review
Rated 5 out of 5 stars

Great service and advice

Sophie was very helpful and directed me to a group of rugs that could be what I was looking for and she was right! Both rugs were transported to Bundall where Sophie helped me to get them in the car. Really happy with the "look" and extremely happy with the service. Thanks Sophie.

September 5, 2021
Unprompted review
Cyrus Rugs Australia - Bundall logo

Reply from Cyrus Rugs Australia - Bundall

Good Morning Lea, Thankyou for the perfect review to our Bundall store and especially to our Staff Sophie I will pass this review on to Sophie to see. Glad you found something that suits your home.

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Rated 4 out of 5 stars
Cyrus Rugs Australia - Bundall logo

Reply from Cyrus Rugs Australia - Bundall

Hi Gina,
Thank you for your review.
Good to know you got your America rugs quickly. We try hard to process orders ASAP and now with some of the restrictions easing, we trying to get back to normal again.
Kind regards,
Dalton

Rated 5 out of 5 stars

The staff at Cyrus rugs were extremely…

The staff at Cyrus rugs were extremely helpful and went out of their way to ensure that we got just the right rug.

November 13, 2020
Cyrus Rugs Australia - Bundall logo

Reply from Cyrus Rugs Australia - Bundall

Hi Gary,
Thank you for your 5 Star Review. It's good to know you got the right rug for your home and also good to know that Naam and the team at Cyrus Rugs, Slacks Creek were helpful in assisting you with the decision.
Kind regards,
Dalton

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