Highly recommended! There was a glitch in payment process. My money was lost between my bank and the site (ApplePay). First level of assistance didn't work but in few days (weekend) a person ranked ab... See more
Location
Switch locationLeuvensesteenweg 248Ea, Everest Office Park, 1800 Vilvoorde, GB
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See what reviewers are saying
I needed some equipment quite urgently - chatted with the team about the needed stock and got a quick confirmation of the number available - placed my order and received it shortly later. All hazzle-... See more
Purchased a Pyxis, DZO lenses and more. Fantastic value and VAT free prices are incredible. Everything was processed incredibly fast and even backorder items were delivered within a week. My... See more
I had my Sony FX6 repaired by CVP Belgium under manufacturers warranty. I had orginally purchased directly from them. The staff (particularly Danylo) were excellent from the beginning of the p... See more
Company details
- Photo Shop
- Camera Repair Shop
- Camera Store
- Cinema Equipment Supplier
- Video Camera Repair Service
- Video Equipment Repair Service
About CVP.com - Belgium
Written by the company
For more than 30 years, CVP has been one of the leading Broadcast and Professional video solutions providers in the United Kingdom and Europe, with a comprehensive UK and EU sales and support infrastructure.
The company prides itself on maintaining close relationships with key manufacturers such as ARRI, Sony, RED and Canon, and uses its unrivalled experience to listen to customers, understand their needs and deliver the right solution with first class service.
CVP Group offers creative consultation, sales advice, technical service provision and training.
- Secure payments worldwide
- Technical advice with CVP Care
- Award winning product repairs
- Free returns within 30 days
- Free UK delivery on orders over £100
- Free shipping on selected EU orders over €1,000
- Price match on most products
- Duty and VAT Free
You're in safe hands with CVP
Discover our Cameras
Discover our Lenses
Discover our Accessories
Discover our Audio
Discover our Used & Ex-Demo
Contact info
Leuvensesteenweg 248Ea, Everest Office Park, 1800, Vilvoorde, United Kingdom
- +32 28 28 1111
4.8
Excellent
221 reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Parcel marked as collected, but never received (PIN-controlled delivery)
I am currently dealing with a very concerning situation regarding a domestic delivery handled via DHL Express.
The parcel was supposed to be collected from a service point using a PIN code. This PIN was only available to me and was never shared. However, when I went to collect the parcel, I was informed that it was no longer there.
The merchant provided a proof of delivery, but:
- it does not contain the name of the recipient
- the signature is not identifiable and does not belong to me
- there is no evidence of identity verification
Despite this, I was told that the parcel was “collected” and that there is supposedly CCTV footage, which I cannot access unless I file a police report.
From my perspective, this clearly indicates a failure in the delivery process. The parcel was never handed over to me.
I have asked a simple question: how can a PIN-controlled parcel be released without my involvement? So far, no clear explanation has been provided.
It has now been almost 3 weeks since the order was placed. If this issue is not resolved within the 30-day delivery period, I will proceed with formal mediation to resolve the matter.
I am still waiting for a proper resolution.
April 24, 2026
Unprompted review
Reply from CVP.com - Belgium
Dear Melvin,
Many thanks for taking the time to leave us a service review.
My sincerest apologies for the inconvenience caused. I understand how concerning this situation is, especially given the value of the parcel.
We want to reassure you that this case has not been dismissed at any point. Since you first contacted us on 14th April, we have been actively investigating the matter with DHL and have repeatedly escalated it to their depot and service point teams. We have also specifically requested clarification on the PIN-controlled collection process, ID verification requirements, and how the parcel could have been released under these circumstances.
At present, DHL have advised that their records and on-site footage indicate the parcel was collected. However, we fully recognise that this does not align with the information you’ve provided, including the PIN security and signature discrepancy, which is why we have continued to press them for a detailed explanation.
This investigation is still ongoing, and we are expecting a further update from DHL shortly. As soon as we receive a clear response regarding their collection procedures and whether these were properly followed, we will review next steps and work towards a resolution.
We have been in regular contact with you throughout this process and will continue to support you while we work towards a resolution.
We appreciate your patience and understand your frustration. Please be assured we are taking this seriously and will continue to pursue this with urgency until it is resolved.
Kind regards,
Melissa
Very fast shipping
Very fast shipping, securely packaged, and trackable. Everything was great!
April 23, 2026
Fast delivery and helpful service!
April 16, 2026
Super fast delivery
March 26, 2026
Sony FX6 Repair
I had my Sony FX6 repaired by CVP Belgium under manufacturers warranty. I had orginally purchased directly from them.
The staff (particularly Danylo) were excellent from the beginning of the process to the end. Communication was professional and prompt.
It was some of the best customer service I have ever experienced.
I highly recommend CVP Belgium and want to pass on a massive thank you to Danylo.
March 25, 2026
Unprompted review
I found the company very good
I found the company very good, and the hundreds of times I bought from CVP I was always super satisfied
March 17, 2026
Quick Order Process
I needed some equipment quite urgently - chatted with the team about the needed stock and got a quick confirmation of the number available - placed my order and received it shortly later. All hazzle-free and just a nice shopping experience!
March 10, 2026
After trying to order the DJI RS 5
After trying to order the DJI RS 5 Combo at multiple stores in the Netherlands, there was nowhere stock and some even lied to get an sale. After all those companys, CVP was the only one that delivered there promise. Within 2 days ive recieved it, with no problems at all.
March 17, 2026
Personal attention
Personal attention, always willing to help. And also, that free shipping on partial orders is great.
March 17, 2026
Felt i got a Premium Service with the…
Felt i got a Premium Service with the Shipping, thanks!
March 11, 2026
More than a store – a team that truly supports your success
I had an outstanding experience working with Niels, Aroni and the entire CVP team.
We were purchasing professional equipment financed through EU funds, which means the administrative side of the process is significantly more complex than a standard business purchase. Throughout the entire process, the team was incredibly reliable, responsive, and supportive.
Their responses often arrived within minutes, and they went the extra mile by directly contacting the manufacturer in Japan to verify delivery timelines, ensuring that the equipment arrival would align with our project reporting and financial deadlines. Every piece of information we received proved to be accurate and trustworthy.
What impressed me most is that CVP never felt like just another store. They truly act as partners in the process — people who listen, understand, and help solve real challenges. In many ways, they became our advisors and problem-solvers, not just a supplier.
In today’s increasingly generic and automated business world, it is incredibly valuable to work with people who genuinely care, who take the time to understand your situation, and who support you through complex processes.
The equipment has already been installed and is actively contributing to our company's production and revenue, which makes this experience even more rewarding.
A sincere thank you to the entire CVP team, and especially to Niels Lubbers, for the exceptional support.
March 10, 2026
Unprompted review
Good customer service
Good customer service. As a professional rental house we appreciate that.
March 4, 2026
Perfect from beginning to end
Perfect from beginning to end. Can highly recommend the company.
March 4, 2026
Fast delivery, great service
From order to delivery it only took a few days. Very good.
February 26, 2026
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