Mike Chappell was a great help finding me a new dump truck, honest guy, took care of me the whole step of the way and always looked out for me during the process.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Tim Andrews the salesman is great. Look forward to purchasing more equipment from him and Custom Truck going forward-have been a long term customer for over 8 years. Union Grove is a great build sites... See more
Company replied
Working with Darryl out of the Union Grove, WI location and trying to figure out what size and type Bucket Truck would best fit the work we do was a great experience! Darryl is a genuine great sales... See more
Company replied
Excited to buy a new load king 35127 crane and so many issues we can't put it to use! Understand everything needs time to work out bugs but when we spend this kind of investment it makes so many peopl... See more
Company replied
Company details
Written by the company
Custom Truck One Source is the first true single-source provider of specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers.
Contact info
1700 LEIDER DR, 53182, UNION GROVE, WI, United States
- 855-385-5296
4.5
Excellent
16 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New dump truck on its way!
Mike Chappell was a great help finding me a new dump truck, honest guy, took care of me the whole step of the way and always looked out for me during the process.
June 11, 2024
Reply from Custom Truck One Source - UNION GROVE
Hey Aaron, thanks for the great review! It was a pleasure doing business with you, and we hope to serve you again soon.
Knowledgeable staff
Knowledgeable staff, paying attention to detail answering questions and getting answers to questions asked in a prompt manner
May 28, 2024
Reply from Custom Truck One Source - UNION GROVE
John, thank you for taking the time to review us! The seamless experience you described is what we strive for every day. We hope to serve you again soon!
Custom truck always has a great…
Custom truck always has a great inventory supply, Darryl did and oustanding job to facilitate our purchase and delivery.
April 12, 2024
Reply from Custom Truck One Source - UNION GROVE
Paul, thank you for the five star review! We're thrilled that you had such a positive experience working with Darryl. We hope to serve you again soon!
Communication is awesome and the people…
Communication is awesome and the people are very helpful & knowledgeable.
April 2, 2024
Reply from Custom Truck One Source - UNION GROVE
Mike, thank you for your review! We really appreciate you taking the time to give us your feedback. We're thrilled that you had a great experience with us, please don't hesitate to reach out if we can assist with anything else!
Awesome sales and parts
Tim Andrews the salesman is great. Look forward to purchasing more equipment from him and Custom Truck going forward-have been a long term customer for over 8 years. Union Grove is a great build sites and Chris Bratz and his staff have been awesome in parts. The only disappointment I have had is dealing with Jackson/Grass Lake. Have called facility and phone calls were not returned from service and or parts. Trying to repair a fractured relationship with this facility but I am not sure they are interested. Dean in service come to see me 6 months ago with new parts manager and I thought we were headed in the right direction but not returning phone calls sent me back to Union Grove
March 8, 2024
Reply from Custom Truck One Source - UNION GROVE
Hi Bob, thank you so much for the review! We are so appreciative of your loyalty, and we look forward to serving you long into the future. Would you please email info@customtruck.com with some more information about your experience at Jackson/Grass Lake? We want to make sure your concerns are addressed.
City Of Woodstock
Joe Vagel made the purchase very easy in providing everything i needed with quick responses. Thanks Joe!
March 8, 2024
Reply from Custom Truck One Source - UNION GROVE
Joe, thank you so much for the 5-star review! We're thrilled to hear that you had such a great experience with us. Please don't hesitate to reach out if we can assist you with anything else!
Sales Team Review
Custom Truck has a fair, honest sales team. We appreciate doing business with you!
January 29, 2024
Reply from Custom Truck One Source - UNION GROVE
Thank you so much for the review, Cheryl! I'm thrilled to hear that our sales team provided you with a great experience. We value your business and look forward to serving you again in the future.
Crazy how things change....!
Excited to buy a new load king 35127 crane and so many issues we can't put it to use! Understand everything needs time to work out bugs but when we spend this kind of investment it makes so many people question why. Been customer since 1995.
July 19, 2023
Reply from Custom Truck One Source - UNION GROVE
DEREK, We'd like to learn more about your experience. Please email info@customtruck.com with more details so we can make sure the issues have been addressed since you've left this review. Thank you so much for being a loyal customer!
Answered my questions and got me many…
Answered my questions and got me many truck options. returned my emails and phone calls in a timely manner.
January 24, 2023
Reply from Custom Truck One Source - UNION GROVE
Tom, thank you so much for taking the time to review us! We appreciate you taking the time to give us your feedback. Don't hesitate to reach out if you need anything.
-JC
Working with Darryl out of the Union…
Working with Darryl out of the Union Grove, WI location and trying to figure out what size and type Bucket Truck would best fit the work we do was a great experience! Darryl is a genuine great sales guy and responds very quickly to any questions you have. I would recommend Custom Truck One Source to anyone who thinks having great customer service is very important like I do.
August 24, 2022
Reply from Custom Truck One Source - UNION GROVE
Thank you so much for the kind words! We appreciate you taking the time to give us your feedback and, of course, your business. If you ever need anything, let us know!
-JC
Got my parts on time really satisfied
February 20, 2022
Reply from Custom Truck One Source - UNION GROVE
JR, thank you so much for the kind words! We appreciate you taking the time to give us your feedback. If you ever need anything, let us know!
-JC
Custom Truck is my first stop when I’m…
Custom Truck is our first stop when we are looking for a truck to add to our fleet. They are always helpful and knowledgeable, making sure to find exactly what we need in a timely fashion.
January 7, 2022
Reply from Custom Truck One Source - UNION GROVE
Thank you so much for the kind words! We appreciate you taking the time to give us your feedback and, of course, your business. Don't hesitate to reach out if you need anything.
-JC
Mike chapel was a great sales men…
Mike chapel was a great sales men looked out for me on every part of the order and got me the best deal possible for current market prices
October 7, 2021
Reply from Custom Truck One Source - UNION GROVE
Erik, thank you so much for the kind words! We appreciate you taking the time to give us your feedback and, of course, your business. If you ever need anything, let us know!
-JC
Michael Chappel and the team from CTE…
Michael Chappel and the team from CTE are top notch! It is always a great experience on every build they do!
Mike Boyd
General Superintendent Pipe Strong
August 20, 2021
Reply from Custom Truck One Source - UNION GROVE
Mike, thanks for the kind words and for taking the time to give us your feedback! We appreciate your business. Don't hesitate to reach out if you need anything.
-JC
Overall great service at custom truck
Overall great service at custom truck. Daryl has been keeping me in the loop with everything and always gets back to me with any questions I have.
May 9, 2021
Reply from Custom Truck One Source - UNION GROVE
Victor, thank you so much for the kind words! We appreciate you taking the time to give us your feedback. Don't hesitate to reach out if you need anything.
-JC
Purchase
My experience with Custom Truck and Darryl Spangler are simply awesome. Couldn't ask for more. Thank you!
April 24, 2021
Reply from Custom Truck One Source - UNION GROVE
Richard, thanks for the 5 stars! We appreciate you taking the time to give us your feedback and, of course, your business. Don't hesitate to reach out if you need anything.
-JC
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.