You guys are wonderful to work with! Great experience, prompt and accurate printing and shipping, top-notch customer service. My first order was great and I needed to reorder. Contacted custom... See more
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Review summary
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The photos of my grandson turned out perfectly on the tee-shirts. Making a tee-shirt quilt for his high school graduation coming up in June. The order turn-around time was very quick and the qualit... See more
Company replied
When an Etsy seller absolutely screwed me over for my best friend’s bachelorette, this company was an absolute life saver to get shirts made and to me on time! It was extremely easy and stress free an... See more
Company replied
I have an upcoming family event where my estranged father will also be. Since I do not trust this man to respect my boundaries, I ordered a beautiful custom tank top featuring my father's mugshot. The... See more
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4.6
Excellent
67 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Item was exactly how I designed
Item was exactly how I designed! Will be ordering more soon!
April 26, 2026
Unprompted review
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Great Customer Service
I made 2 different orders with a variety of different styles, sizes, and designs. Custom One was super easy to work with, made my order very quickly, and even delivered to my house for free after I had showed up for pickup but my order wasn’t ready yet. After going through my completed order, I noticed I was missing 2 items. Custom One responded very quickly and provided those items for me. Would highly recommend Custom One to anyone looking for a good quality product in a timely manner.
April 26, 2026
Unprompted review
The shirts were perfect
The shirts were perfect! Sizes accurate and delivery was on time! We are literally thrilled with the ordering process and quick turn around! I will definitely use Custom One again. Thank you!!
April 13, 2026
Unprompted review
The hoodie looks good
The hoodie looks good, but they are horrible with trademarks. It was a single item for personal use and not violating, as they made me feel. The delivery was fast, though.
April 13, 2026
Unprompted review
Never again cheaper and better elsewhere
Placed an order and it has been a disaster from the beginning. I saved the previews of what I was supposed to get. Ordered 2 cotton printed tshirts. 1 black 1 blue. First off they shipped the package with the wrong item codes for customs says that I am getting leather apparel. Not sure how a cotton shirt is leather. So that cost me extra money in customs. Then I get my my shirts and the quality looks like they have been washed 50 times. The images look faded and the dimensions do not even come close to the previews. On top of that the black shirt is more of an off grey and looks faded as it was left in the sun but clearly not a black shirt. When I tell them about all of the issues they try to blame the shipping company and that the black shirt I ordered was of lower quality(even those on the sample shows a solid black shirt) so thats why is not black and that I need to pay extra for a better one and then i saved images of the showing the proper size of the images that was ordered and they dont even come close to the right size on the actual shirts and if I wanted them like the previews of the actual shirts I ordered I would have to again pay extra(no option to do so) to have the size of the preview picture that I had ordered. Then when I tell them about all of the issues they try to tell me there is no refunds for a custom shirt which is not shown unless you go digging in the fine print. However that still does not cover the fact they did not deliver on what I actually ordered. Still dealing with. Lastly, they responded fast to this then any email I have sent by far!
April 9, 2026
Unprompted review
Reply from Custom 1
- Reviewed and resolved by Mandy W.
Hi Latimere,
We’re really sorry to hear about your experience 🙏
Thank you for bringing this to our attention. We’ll make sure your case is personally reviewed, and a team member will reach out to you directly to take care of your concern.
— Jill Hanson
Production Lead, Custom One
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Great experience.
Product was as described, easy to place the custom order, and delivered on time.
April 9, 2026
Unprompted review
Reply from Custom 1
Hi Phyllis,
Thank you so much for the 5-star review!
We’re glad to hear you had a great experience and that your product arrived exactly as described. It’s great to know the custom ordering process was easy and that your shirts were delivered on time. Providing smooth, reliable custom t-shirt printing from start to finish is what we aim for at Custom One.
We truly appreciate your support and look forward to helping you again with your next custom apparel order!
— Jill Hanson
Production Lead, Custom One
While I'm satisfied with the product I…
While I'm satisfied with the product I was a bit disappointed that the shirts shipped through the US Postal Service and our Airbnb where we were staying had no mail delivery service so it was a cluster trying to get the shirts in hand. In the end, I did receive them but it was after we came back home and the moment for total enjoyment had passed.
In the future I will pay much closer attention to delivery method.
March 23, 2026
Unprompted review
Reply from Custom 1
Hi Dennis,
Thank you for your feedback and for the 4-star review—we’re glad to hear you were satisfied with the product itself.
We’re sorry to hear about the delivery challenge with USPS and your Airbnb location. We understand how important timing is, especially for trips or events, and we regret that the shirts didn’t arrive when you needed them most.
At Custom One, we focus on fast and reliable custom t-shirt printing and shipping, and we always recommend reviewing shipping options based on the delivery location. For future orders, our team is happy to help coordinate the best shipping method and timing to avoid situations like this.
We truly appreciate your understanding and hope to provide you with a smoother, perfectly timed experience next time.
— Jill Hanson
Production Lead, Custom One
Super Impressed With My New Tee
Just got my custom T‑shirt in and I’m honestly impressed. The quality is great, the fabric is super soft, and it arrived within just a few days. I haven’t washed it yet to see how it holds up, but first impression… they nailed it.
March 21, 2026
Unprompted review
Reply from Custom 1
Hi Suchecki,
Thank you so much for the 5-star review!
We’re thrilled to hear you’re impressed with your new custom t-shirt. It’s great to know the quality, softness of the fabric, and fast delivery all met your expectations. First impressions matter, and we’re glad we nailed it for you!
When you’re ready to wash it, we recommend turning the shirt inside out, washing in cold water, and air drying to help maintain the print quality and fabric over time. Our custom t-shirt printing process is designed for durability and long-lasting results.
We truly appreciate your support and look forward to working with you again on your next custom apparel order!
— Jill Hanson
Production Lead, Custom One
Quality and Timely!
The shirts were printed quickly and well! I ordered on a Monday and received them on Wednesday!! Great Job!!!
March 16, 2026
Unprompted review
Reply from Custom 1
Hi Jennifer,
Thank you so much for the 5-star review!
We’re thrilled to hear that your shirts were printed quickly and arrived so fast—Monday to Wednesday is exactly the kind of fast turnaround custom t-shirt printing we strive for. It’s great to know you were happy with both the speed and print quality.
We truly appreciate your support and look forward to helping you again with your next custom apparel order!
— Jill Hanson
Production Lead, Custom One
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Unprecedented behavior: Company resorts to false accusations months later.
I am appalled that Custom One has chosen to reopen a case resolved on February 5th specifically to smear my name and paint an inaccurate picture. For a full context of how this dispute began, I encourage other customers to read my previous review for reference. I would have ignored their latest message and let it go, but I cannot let them smear my name. This company is a lot worse than I ever imagined; their behavior is truly unprecedented.
The claim in their recent reply that I called anyone a “scammer” is a complete fabrication. I have the entire email history of our professional correspondence, and at no point did I use that word or any unprofessional language. I have all the receipts to prove this if necessary. It is a serious lack of integrity for a Production Lead to publicly accuse a customer of verbal abuse to justify their team's initial refusal to honor their own return policy.
The reason I kept the 1-star review was because of how they chose to pursue this: first by gaslighting and ignoring my concerns, then by unsuccessfully flagging my review as "untruthful" to Trustpilot. Even the refund process was a struggle; they initially only sent half the agreed-upon amount, and I had to reach out again to correct their math. A partial refund for physical items does not account for the emotional stress, the time spent auditing their errors, or this latest attempt at character assassination. I would still not recommend them to anyone.
March 23, 2026
Unprompted review
Reply from Custom 1
Hi Salseros,
Thank you for your extended feedback and for taking the time to share it with us regarding your resolved case.
Stay safe & healthy!
— Jill Hanson
Production Lead, Custom One
As always, the best
As always, the best. I don't want to always be gushing about these guys... but I gush. My dresser drawer is full of t-shirts they've made for me, and soon i'll have to start another drawer.
March 17, 2026
Unprompted review
Reply from Custom 1
Hi Carroll,
Thank you so much for the amazing 5-star review!
We truly appreciate your continued support—it means a lot to hear that you keep coming back to Custom One. Knowing your drawer is full of our custom t-shirts (and might need another soon!) is the best kind of feedback we could ask for.
We’re grateful for your trust in our high-quality custom t-shirt printing and fast, reliable service. We’ll do our best to keep you stocked with shirts worth “gushing” about! 😊
— Jill Hanson
Production Lead, Custom One
Life Saver of a Company!!
When an Etsy seller absolutely screwed me over for my best friend’s bachelorette, this company was an absolute life saver to get shirts made and to me on time! It was extremely easy and stress free and wonderful shipping. Will be using again and again!!
August 1, 2025
Unprompted review
Reply from Custom 1
Hi Lindsey,
Thank you so much for the amazing 5-star review!
We’re so glad we could come through for you when it mattered most! Helping you get those shirts on time for your best friend’s bachelorette means a lot to us. Providing fast, reliable custom t-shirt printing—especially for time-sensitive events—is exactly what we strive for at Custom One.
It’s great to hear the process was easy, stress-free, and that shipping met your expectations. We truly appreciate your support and look forward to helping you again and again with your future custom apparel needs!
— Jill Hanson
Production Lead, Custom One
Exact execution of design
Exact execution of design, high-quality T-shirt, very timely service!
March 11, 2026
Unprompted review
Reply from Custom 1
Hi George,
Thank you for the 5-star review!
We’re glad to hear your design was executed exactly as expected and that you were happy with the high-quality t-shirt and timely service. Precision and consistency are key in our custom t-shirt printing process, and it’s great to know we delivered on that for you.
We truly appreciate your support and look forward to working with you again on your next custom apparel order!
— Jill Hanson
Production Lead, Custom One
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Super fast & Looks Great
Super fast, products looked great, highly recommend!
February 27, 2026
Unprompted review
Reply from Custom 1
Hi Eloise,
Thank you for the 5-star review!
We’re happy to hear your order arrived super fast and that the products looked great. Providing high-quality custom t-shirt printing with quick turnaround times is exactly what we strive for at Custom One.
We truly appreciate your recommendation and look forward to helping you again with your next custom apparel order!
— Jill Hanson
Production Lead, Custom One
Great Quality & Easy to Work With
They contacted me right away to let me know the image I sent them wouldn't work for transferring to shirts. I really appreciate them doing that instead of just printing the shirts. They are also easy to work with!
February 25, 2026
Unprompted review
Reply from Custom 1
Hi Kim,
Thank you so much for the 5-star review!
We’re really glad our team reached out about your artwork before printing. Part of our process at Custom One is reviewing every file to ensure the image quality and resolution are suitable for custom t-shirt printing. We always want to make sure the final result looks great rather than printing something that might not meet expectations.
It’s wonderful to hear that you found us easy to work with and that the experience was smooth. We truly appreciate your support and look forward to helping you again with your next custom apparel order!
— Jill Hanson
Production Lead, Custom One
Outstanding company
Fast service and high-quality products. I couldn't ask for more.
March 5, 2026
Unprompted review
Reply from Custom 1
Hi Steve,
Thank you so much for the 5-star review!
We’re thrilled to hear you had a great experience with Custom One. Providing fast service and high-quality custom t-shirt printing is exactly what our team works hard to deliver on every order.
We truly appreciate your support and look forward to helping you again with your next custom apparel project!
— Jill Hanson
Production Lead, Custom One
Disappointment.
I submitted a custom shirt order through Custom One’s website using their design tool and provided the layout as requested. After placing the order, I was contacted multiple times asking for additional clarification about sizing and placement.
Despite responding quickly and providing detailed measurements for the design, the process became unnecessarily back-and-forth. Ultimately, they cancelled the order stating they “did not fully understand the requirements” and would not be able to meet my expectations.
They said a full refund was issued and should appear within 1–2 business days. While I appreciate that step, the overall experience was disappointing. I expected a smoother process from a company that specializes in custom printing, especially after submitting the design through their system initially.
March 4, 2026
Unprompted review
Reply from Custom 1
Hi King Me Water,
Thank you for sharing your feedback. We’re sorry to hear that this experience felt frustrating, and we appreciate the opportunity to clarify what happened.
In some cases, when a custom design request includes very specific placement or sizing requirements, our production team may reach out to ensure every detail is clearly understood before printing. This extra step is intended to prevent errors and ensure the final custom t-shirt printing meets the customer’s expectations.
In this situation, when we determined that the requirements might not be fully clear or could lead to a result that did not match what you were expecting, the decision was made to cancel the order and issue a full refund rather than proceed with a print that might disappoint you. We always prefer to be transparent and cautious rather than produce a result that doesn’t meet the customer’s vision.
We truly appreciate your understanding and feedback. If you ever decide to try again, our team would be happy to assist with reviewing the design together to ensure everything is perfectly aligned before production begins.
— Jill Hanson
Production Lead, Custom One
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Reply from Custom 1
Hi Karriem,
Thank you for the 5-star review!
We’re thrilled to hear that you found the product exceptional. Delivering high-quality custom t-shirt printing and premium custom apparel is always our goal at Custom One.
We truly appreciate your support and look forward to working with you again on your next custom order!
— Jill Hanson
Production Lead, Custom One
It was easy to design and quick to ship.
February 20, 2026
Unprompted review
Reply from Custom 1
Hi Becky,
Thank you for the 5-star review!
We’re glad to hear that designing your shirt was easy and that your order shipped quickly. At Custom One, we focus on making custom t-shirt printing simple, fast, and reliable—from the online design process to final delivery.
We truly appreciate your support and look forward to helping you with your next custom apparel order!
— Jill Hanson
Production Lead, Custom One
Excellent customer service
You guys are wonderful to work with! Great experience, prompt and accurate printing and shipping, top-notch customer service.
My first order was great and I needed to reorder. Contacted customer service who took me through step by step, making sure all was accurate. You put up with multiple questions, always answering quickly and helpfully.
My order was kindly shipped to 2 addresses and all were pleased with their shirts!
Highly recommend!!!
January 15, 2026
Unprompted review
Reply from Custom 1
Hi Kathy,
Thank you so much for the incredible 5-star review!
We’re truly grateful for your kind words. It’s wonderful to hear that both your first order and your reorder were smooth experiences. Providing excellent customer service, accurate production, and prompt custom t-shirt printing and shipping is exactly what we aim for at Custom One.
We’re especially glad our team could guide you step by step and answer all your questions quickly and clearly. Making sure every detail is accurate—especially when shipping to multiple addresses—is important to us.
Thank you for your recommendation and for trusting Custom One with your custom apparel needs. We look forward to working with you again!
— Jill Hanson
Production Lead, Custom One
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