The Curtain Factory Outlet Reviews 

164
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally prompt shipping and the stunning fabric quality, noting that delicate items arrive securely packaged on rolls and well ahead of schedule. People also appreciate the wonderfully helpful support team and the remarkably smooth ordering process that makes purchasing custom window dressings completely straightforward. However, some reviewers were not happy with occasional delivery delays, missing sample packages, and unpredictable courier services that caused unexpected inconvenience. A few people also mentioned issues with confusing website options, unfulfilled secondary orders, or unexpected product descriptions regarding specific lining materials received.

What people talk about most

Product

People report high satisfaction with the product, frequently highlighting the amazing fabric selection and... See more

Quality

Consumers find quality to be exceptional, expressing strong satisfaction with the amazing materials and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping and items... See more

Order

Reviewers express mixed feelings about their order experiences, highlighting both exceptional service and... See more

Service

Customers had positive experiences with service, frequently praising the speedy and efficient support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service and lovely curtains made which match the ones my mother had made for me before she passed away. I am very happy to know have a matching pair bit with a slightly more modern look as... See more

Company replied

Rated 5 out of 5 stars

My advisor Denise was very helpful and patient,honed into what I wanted quickly. The curtains are very well made and the fitting service wars really good. The curtains were made and up faster than I... See more

Company replied

Rated 5 out of 5 stars

We ordered some curtains for our lounge earlier this year which were supplied and fitted in the Spring. We are so pleased with them. They looked nice over the summer but have really come into their ow... See more

Company replied

Rated 5 out of 5 stars

We undertook building works to create a Home Office over the last four months and sought help once again from Dean Parker and his team in sourcing blinds, chairs and seating cushions. Th... See more

Company replied


Company details

  1. Curtain Supplier and Maker
  2. Blinds Shop
  3. Fabric Store
  4. Fabric Wholesaler
  5. Store

Written by the company

Save up to 80% off a wide range of Designer Curtain & Upholstery Fabrics. Buy Online or Visit our North London Shops.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

164 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(164)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality bespoke curtains

Took a chance ordering bespoke curtains online from The Curtain Outlet Factory… and I’m so glad I did. The curtains are amazing and great workmanship. I will definitely order more and would recommend this company.
The email communication (particularly from Sonny) was timely & great.

December 10, 2024
Unprompted review
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Reply from The Curtain Factory Outlet

Thank you for your review, we are glad you are happy with your new curtains and hope you choose us again.

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Rated 5 out of 5 stars

Blinding blinds in record time.

Blinding blinds! I was moved to post this happy review without prompting after our 3 CFO-made Roman blinds were fitted today.
Hubby and I walked in to CFO with mission impossible: have the 3 guest windows dressed by MIL’s visit in 2 weeks (before Christmas).
Dean and team made it possible due to:
- fabric choices to suit any taste;
- range of budgetary options:
- Warehouse of rolls of end of run designer or discounted fabrics to check through for a lucky bargain, as well as regular interiors type show room with examples of soft furnishings to view finished products and finishes;
- Calm, competent technical & fabric advice without any hard sell, esp while hubby & I ‘discussed’ the options :);
- Relationships with factories, which meant when we decided on a non-stock fabric, a call confirmed we could get our first choice in the time-frame;
- a brilliant soft furnisher who produces blinds with perfect measurements and quality workmanship;
- Competitive pricing (we compared quotes with someone we have used before).
Note: time-frame helped by :
1. Taking our own careful measurements (with a detailed scale diagram and photos which saved time and could be forwarded to the CFO appointed blinds-maker)
2. Having access to a good local fitter who was available in the time-frame.
We’d go back if we needed more soft-furnishings.
5* recommendation. Thx Dean & CFO team.

December 14, 2024
Unprompted review
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Reply from The Curtain Factory Outlet

Thank you very much, your comments have been passed onto Dean and the team. We hope to see you again.

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Rated 4 out of 5 stars

We have used this company on many…

We have used this company on many occasions due to convenience and it's quality of fabrics. They always have lots in stock do it's nice to browse. Calling up the warehouse to check was easy and the man I spoke to was very sweet and friendly. Ordering what I needed was straightforward. Only complaint - I rescheduled the delivery for another day as I knew no one was in...but it was delivered anyway and left outside on a rainy day. That was disappointing.

Thank you for your reply - thankfully the fabrics were fine :)

November 26, 2024
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Reply from The Curtain Factory Outlet

So sorry that the delivery company didn't reschedule, I hope the fabric was OK

Rated 5 out of 5 stars

Good experience

Choice of material clear and logging requirement simple.
Despatched prompt and delivery good experience.

October 30, 2024
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Reply from The Curtain Factory Outlet

Excellent, I am pleased you found the site easy to use

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Rated 5 out of 5 stars

Great service

Great service, great selection and great prices. Very happy 😃

October 25, 2024
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Reply from The Curtain Factory Outlet

Excellent, glad we could help.

Rated 5 out of 5 stars

First class fabric is my second

This is my second purchase from this company and highly recommend. First class fabric and brilliant price with fast delivery, definitely use again.

October 25, 2024
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Reply from The Curtain Factory Outlet

Thank you, we're pleased you're happy with the service you received

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Rated 5 out of 5 stars

Can't do better than Curtain Factory Outlet!

Great experience at The Curtain Factory Outlet. Steve helped us so much to work out the best price for what we wanted so that we could have the curtains exactly as we wanted them. He listened carefully to our budget and advised accordingly. Measuring and fitting by Mitchell was superb and whoever makes the curtains did an excellent job. After sales also excellent.

October 26, 2024
Unprompted review
The Curtain Factory Outlet logo

Reply from The Curtain Factory Outlet

Thank you for your review. We are glad you are happy with the service and have passed your comments onto the team members mentioned.

Rated 5 out of 5 stars

Helpful and well-informed

After receiving fabric samples, I was in a quandary. Person I spoke to was very helpful and solved my dilemma!

September 27, 2024
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Reply from The Curtain Factory Outlet

Excellent, glad we could help

Rated 4 out of 5 stars

Prompt delivery

Prompt delivery

October 1, 2024
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Reply from The Curtain Factory Outlet

Hi Martin. Thank you, we are glad you are happy with the service.

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Rated 5 out of 5 stars

Great material Experience.

Bought material to cover 8 dining room chairs. Looked in main shop , served by Steve. He was very helpful , couldn’t find anything so he advised me to take a visit to the warehouse behind the main shop. I found the perfect material in the warehouse. Made a few visits before to make sure I liked the right one. The men working in the warehouse were all so kind & helped me choose the right material. If you have difficulty finding what you want ask for Marc, Reno, Joe or John. The person who fitted the chairs also agreed with the choice of Material.

September 5, 2024
Unprompted review
The Curtain Factory Outlet logo

Reply from The Curtain Factory Outlet

Hi Sandra. Thank you for your review, we are really pleased you found the fabric you wanted. We have passed these comments on to everyone mentioned. We hope to see you again!

Rated 5 out of 5 stars

Positive experience

After receiving samples and choosing a fabric I received the order within a couple of days. Delivered in good order and to specifications. Very good service. Thank you

August 2, 2024
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Reply from The Curtain Factory Outlet

Thank you, we are pleased you are happy with the service

Rated 5 out of 5 stars

Quick

Quick , good fabric alway use them

August 28, 2024
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Reply from The Curtain Factory Outlet

Thanks for being a regular customer

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