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Coopers Home Appliances Reviews 1,261

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 138 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and extensive product knowledge, making the selection process smooth and informative. The service, from initial inquiry to delivery and installation, is consistently described as excellent, efficient, and stress-free. People particularly appreciate the prompt and well-communicated delivery service, often highlighting the professionalism of the delivery teams and the quality of the products. However, some customers experienced significant dissatisfaction with the delivery service, citing issues with rude delivery personnel, a lack of communication, and an unwillingness to complete installations due to minor access challenges. There were also instances where installation bookings were delayed or forgotten, leading to extended waiting times for appliances.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, knowledge, and courtesy.... See more

Service

People report positive experiences with service. Customers consistently praise the professional, friendly,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed and... See more

Product

Clients share positive opinions on product quality and selection. Many reviewers appreciate the wide range of... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the courtesy, helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our 10th appliance from Cooper's. You may find a slightly lower price on line (but rarely), but you will never find a comparable level of expertise and unbiased advice. Every choice has been the right... See more

Company replied

Rated 5 out of 5 stars

I received helpful advice in choosing two appliances in the store by someone who was able to match my needs to products. The delivery arrangements were very straightforward and items were delivered a... See more

Company replied

Rated 5 out of 5 stars

We bought a small household appliance through the Coopers website. The order was immediately followed up with a phone call from the store explaining when the item would be available for us to pick up... See more

Company replied

Rated 5 out of 5 stars

Cooper sales team always give customers honest and professional advice, they know their domestic appliances very well and the price is always very good. Delivery was great too. We have been a custom... See more

Company replied


Company details

  1. Appliance Store
  2. Electronics Store
  3. Kitchen Supply Store
  4. Refrigerator Store
  5. Vacuum Cleaner Store
  6. Washer and Dryer Store

Written by the company

Coopers Home Appliances is an independent, family-run appliance retailer based in Bath, with roots dating back to 1947. For over 75 years, we’ve helped customers choose the right appliances for their homes — combining expert advice, competitive pricing and genuinely personal service. We supply a full range of kitchen and laundry appliances, working with leading brands across cooking, refrigeration, dishwashing and laundry. Whether you’re replacing a single appliance or planning a full kitchen, our experienced team takes the time to understand your needs and guide you to the best solution for your space and budget. Alongside our long-standing Bath city-centre showroom, we also operate a destination showroom just outside Bath, where customers can explore a wider range of appliances in a relaxed, hands-on environment. What sets us apart is our end-to-end service. From initial consultation through to delivery, installation and removal of old appliances, everything is handled by our own team wherever possible, allowing us to maintain high standards at every stage and ensuring customers know exactly who they’re dealing with. We’re proud of our reputation for honest advice, attention to detail and reliable after-sales support. Much of our business comes from repeat customers and personal recommendations, and we value every review as feedback that helps us continue improving our service. What you see on our website is just a sample of what we offer — we can source almost any appliance you need and are always happy to discuss options. If you’re looking for knowledgeable support, quality products and a retailer that genuinely cares about getting things right, we’d love to help.

Our service promise

Straightforward advice. Reliable support.

Straightforward advice. Reliable support.
From your first enquiry through to delivery and after-sales care, we’re committed to making things simple and stress-free. Our experienced team takes the time to understand your needs and will always offer honest advice, clear communication and dependable support.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Excellent service

Excellent range of manufacturers and styles in store - well laid out. Professional, helpful and knowledgeable advice when choosing appliances. Good prices and delivery.

May 2, 2026
Rated 5 out of 5 stars

Excellent

Coopers are helpful, friendly, polite and very informative of there products. Also delivered on time.
Would definitely recommend them 100%

April 21, 2026
Rated 5 out of 5 stars

Excellent service. Thank you.

Efficient and nothing was too much trouble. The fitter, Simon Bush, did a great job.

April 11, 2026
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Thank you very much. We’re really pleased everything went smoothly, and we’ll be sure to pass your comments on to Simon.

Rated 5 out of 5 stars

Very pleased

Efficient and very knowledgeable staff. Delivery and fitter arrived on the due date

April 9, 2026
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Thank you, we really appreciate it. Glad everything went to plan on the day.

Rated 5 out of 5 stars

Washing machine

Washing machine. My son and I came to seek advice on buying a new machine. We were met with courtesy and helpful advice. The next day I rang to place an order. I received a follow-up phone call advising me of the possible delivery date. The new machine arrived within a few days despite it being the run up to Easter. Our old machine was taken away all with the minimum of fuss. We will certainly recommend Coopers. Actually I have dealt with you on several occasions so was confident our needs would be met. Plus value wise excellent. Mrs Hazel Roch

March 28, 2026
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Thanks so much for your lovely review and for coming back to us again. We’re really pleased we could help you and your son choose the right machine, and that everything from ordering through to delivery and taking the old one away was nice and straightforward. Your continued support and recommendation really do mean a lot.

Rated 5 out of 5 stars

Coopers service excellent as always

Coopers service excellent as always. Very helpful in general and extremely accommodating when we had to delay our delivery. The delivery itself was difficult due to access problems but was handled cheerfully and efficiently. I would recommend Coopers for a good range of products at a competitive price and staff who are both knowledgeable and helpful.

April 4, 2026
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Thanks very much for your continued support and lovely review. We’re really pleased everything went smoothly on the day, and it’s fair to say the delivery team won’t be forgetting this one any time soon 😄

Rated 5 out of 5 stars

Excellent service

The Coppers team has gone extra miles to help me with my order. They follow up with us through the whole order process until confirmation of arrival. This shows a personal touch to the services they provide.

March 28, 2026
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Thanks very much for your kind words. We always try to keep things personal and make sure customers feel looked after from order through to delivery, so it’s lovely to hear that came across. We really appreciate your support.

Rated 5 out of 5 stars

Great service as ever!

We have been using them for nearly 30 years.

Never try to sell you something expensive. Only what you need.

March 28, 2026
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Thanks very much for your continued all these years. It really does mean a lot to us. We’ve always tried to offer honest advice and help people choose what they actually need, so your comments are especially appreciated. 🙏

Rated 5 out of 5 stars

Very helpful and reliable.

Very helpful when seeking advice.Good contact about delivery.Reliable and cheerful.

March 28, 2026
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Thanks very much. We’re pleased you found us helpful throughout and that everything went smoothly on the delivery side too.

Rated 5 out of 5 stars

Brand new oven

Thank you for doing a great job of helping us choose a new oven. Your advice was crucial in helping us decide what to purchase. From the beginning of the purchase through to the installation you have been so helpful.

March 12, 2026
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Thanks for your lovely review.

We’re really pleased we could help you choose the right oven and that everything went smoothly from advice through to installation.

We appreciate your support.

Rated 5 out of 5 stars

Outstanding Customer Service

I had an excellent experience with Coopers Home Appliances from start to finish. The customer service was genuinely outstanding. I visited both of their Bath shops several times while trying to decide which cooker to buy, and on every visit, the team was incredibly patient, welcoming, and attentive.

They took the time to answer all of my questions—no matter how many I had—and never made me feel rushed or pressured. Instead, they really listened to what I was looking for and offered helpful, honest advice to guide me toward the right choice.

What stood out most was how much time and care they dedicated to making sure I felt confident in my decision.

I’m absolutely delighted with my purchase and very grateful for the support I received throughout the whole process. I wouldn’t hesitate to recommend Coopers Home Appliances to anyone looking for quality products and truly exceptional customer service.

March 21, 2026
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Thank you so much for taking the time to leave such a thoughtful review. It really does mean a lot to us.

Choosing the right cooker is a big decision, so we are very pleased you felt well looked after during the process. We always want people to feel comfortable coming back, asking questions and taking the time they need, so it is lovely to know that came across.

We are delighted you are so pleased with your purchase and truly appreciate your recommendation. 😊

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