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Rated 1 out of 5 stars

Ordered a dog pool through amazon. Supposed to be leak proof, durable and tough. PURE LIE!!!! After first use, water leaking out, holes in bottom and top, water filled sides. Bottom of pool had two ho... See more

Rated 1 out of 5 stars

Order placed for a cooling dog vest to arrive in time for the two very hot days, paid extra for express delivery. Received order acknowledgement but no product arrived. Sent an email, no reply. Messa... See more

Rated 1 out of 5 stars

I cannot give a minus star rating for this company. But that is what they need. Goods not delivered, emails not responded too. Eventually had to use section 75 reclaim a refund from my bank. Do not us... See more

Rated 5 out of 5 stars

A great company with loads of great and useful products for my dog. We have a few items from them, my dog particularly loves her licky pad, her waterbottle and her cool mat. Customer Service has been... See more

Company details

  1. Pet Supply Store

Information provided by various external sources

We are a start-up committed to making all pooches cool, calm, and collected. Take care of your dog with Cool Paws products.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

28 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Amazing!!!!

Amazing amazing amazing, we love all our cool paws products & so does our dogs! Really helpful & friendly members of the team.
Really recommend them

October 2, 2020
Unprompted review
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Rated 5 out of 5 stars

Good quality

Prompt delivery. Good quality product. They even popped in a free gift! Thank you

September 27, 2020
Unprompted review
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Rated 5 out of 5 stars

A Great Company with good products

A great company with loads of great and useful products for my dog. We have a few items from them, my dog particularly loves her licky pad, her waterbottle and her cool mat. Customer Service has been spot on and delivery very efficient. Plus you get a free toy with every order which is a really nice touch.

September 23, 2020
Unprompted review
Rated 5 out of 5 stars

Received on time

Received on time. Appreciated free toy. Would have liked instructions how to use.i.e. Where to put in tooth paste. Many thanks.

September 20, 2020
Unprompted review

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