Ordered a dog pool through amazon. Supposed to be leak proof, durable and tough. PURE LIE!!!! After first use, water leaking out, holes in bottom and top, water filled sides. Bottom of pool had two ho... See more
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Order placed for a cooling dog vest to arrive in time for the two very hot days, paid extra for express delivery. Received order acknowledgement but no product arrived. Sent an email, no reply. Messa... See more
I cannot give a minus star rating for this company. But that is what they need. Goods not delivered, emails not responded too. Eventually had to use section 75 reclaim a refund from my bank. Do not us... See more
A great company with loads of great and useful products for my dog. We have a few items from them, my dog particularly loves her licky pad, her waterbottle and her cool mat. Customer Service has been... See more
Company details
Information provided by various external sources
We are a start-up committed to making all pooches cool, calm, and collected. Take care of your dog with Cool Paws products.
Contact info
Unit 3, Ursula Lapp Estate, NW10 6UD, London, United Kingdom
- info@cool-paws.co.uk
- cool-paws.co.uk
Hasn’t replied to negative reviews
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Amazing!!!!
Amazing amazing amazing, we love all our cool paws products & so does our dogs! Really helpful & friendly members of the team.
Really recommend them
I still havnt received my goods yet
Good quality
Prompt delivery. Good quality product. They even popped in a free gift! Thank you
We love the harness
We love the harness. So easy to put on and seems so comfortable.
Great stuff arrived quickly
A Great Company with good products
A great company with loads of great and useful products for my dog. We have a few items from them, my dog particularly loves her licky pad, her waterbottle and her cool mat. Customer Service has been spot on and delivery very efficient. Plus you get a free toy with every order which is a really nice touch.
Excellent products great delivery
Received on time
Received on time. Appreciated free toy. Would have liked instructions how to use.i.e. Where to put in tooth paste. Many thanks.
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