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Located in Petersfield Avenue, Harold Hill, we are a family run grocery store offering a great range of fresh fruit and vegetables, frozen food, essential food cupboard items, snacks and drinks. As well as your favourite British brands, we stock a great range of Turkish, Polish, Romanian, Bulgarian and some African and Caribbean foods. We offer local delivery, pickup and nationwide shipping service for mainland UK.
96-98 Petersfield Avenue, RM3 9PH, Romford, United Kingdom
3.9
14 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Competitive prices, quick delivery, and on delivery only 1 glass bottle out of 12 was smashed! All other bottles were sealed and still in their factory packaging.
Much better than the shop I used before where 3 out of 12 bottles were damaged or open. Good service. Will buy again.
Reply from Continental Food Store
We take accusations like this very seriously and are honestly confused by your comment. We’ve worked incredibly hard to build a trusted reputation, not just in our local community but with thousands of customers across the UK through our online store. We would never do something like this to damage that trust; it completely goes against our ethics and how we run our business.
We are a highly-rated store with strict waste protocols in place -including two professional disposal contracts, we work closely with the council, and have our own private yard for all waste collections. Since there’s no detail or evidence provided, we strongly suspect this is a case of mistaken identity. We are based in Harold Hill (London) area and there are many other stores with a similar Continental Food Store name.
We’d appreciate it if you could get in touch with us directly so we can look into this, as we would never treat our neighbourhood or our reputation this way as we also live in the same area!💚
Brilliant service, I will definitely order again.
Exceptional service from the seller, even rang me to double check our address for Royal Mail to deliver, how many sellers do that!! The box was packaged extremely well, never seen a parcel so carefully packed. Cannot recommend Continental Food Store highly enough, will certainly use them again.
Excellent first experience with the Continental Food Store . Ordered some biscuits that my little boy likes and they were delivered within 48 hours and were really packed well. I didn’t know what to expect from them but my experience has been excellent . I can happily recommend them and will be back for more shopping !
Extremely pleased with the service I received. Ordered items not readily available in the Uk, for a great price!
Ordered was packed well, everything arrived in great condition, within 48hrs of my order!
Highly recommend
Just placed my second order with the company because I had such a seamless experience with the first! I ordered 2 bars of Dubai Chocolate, they were reasonably priced compared to most and were delivered very quickly. Thank you very much! Expecting my second delivery tomorrow and I am positive there will be a third in the future!
Very quick dispatch, fair prices and all items were accounted for very happy with my order and they were kind enough to add a little free gift to my order very thoughtful. I will definitely be ordering again thank you so much
I ordered kadayif chocolate with pistachio 120 grams and it’s totally opened on the buttom ..And it’s supposed to be 12 pcs but instead 11 pcs…
Reply from Continental Food Store
Hi Jan, thank you for taking the time to write a review. As I explained to you we have cctv footage of your order being packed with no issues as you described. You initially contacted us and asked about the pieces of chocolate it should have, I explained that the content of the box is 120g chocolate, not sold in pieces. So it depends on the weight of the individual chocolates in the box. Some may get 11 pieces others 10 or 12, but the total of it is 120g. This is factory sealed and packed, its not in our control. You didn't like this answer then you switched the conversation to the box was open from the bottom, which I mentioned we have CCTV in our packing area and we found no issues with your order. Now there is a possibility that during transit maybe you parcel got damaged and popped open the box of chocolate from the bottom because of an external force against the box. Which again, this not in our control and we could have investigated this further with you but you mentioned nothing about how your parcel was delivered. It is very disheartening to see you give us a negative review to try and hurt our small family business when there is nothing wrong with your order and you refuse to accept that on the packaging it says 120g and that there are no mention of how many pieces of chocolate it is. We wish you all the best regardless and have a great weekend! 💚
This store is absolutely wonderful. They care a *great* deal about their customers and will go out of their way to help and serve you. I found them for an online source (I understand they do local shopping, I wish I lived near to them! lol) but they are my online source for things I cannot buy locally!! Fantastic shop and service!! thank you so much you guys!! (I am a repeat customer because you guys care so much!! 😁😁😁 best wishes!! will be back for more very soon!!
Reply from Continental Food Store
Hi Heidi, thank you for the amazing 5 star review. It really made our day! 😁 We try very hard to make sure all our customers are happy and have a great experience ordering from our family run business. Thank you for the support always! 💚
Another small business that offers a great variety of foods at very competitive prices. Fast shipping. I purchase Asian coffees and cooking ingredients from here and have been very pleased with its service. Thank you!
Reply from Continental Food Store
Hello Dolores, thank you for the review! 😍 We are delighted that you were able to find your favourites at our online store! Thank you for supporting our family business and look forward to packing your next order! 😁❤️
Super easy ordering,free dpd delivery over £65,speedy delivery and any hiccups sorted almost instantly,would not hesitate to recommend.
Reply from Continental Food Store
Hello Rh, you're awesome!! 😍 Thank you for the amazing review and for supporting our family business! We look forward to your next order! 😁❤️
I’ve been craving cheetos for a long time & haven’t been able to find anywhere (USA IMPORTS). Continental food store had the best prices & fastest delivery, + a small business which we love to support 🫶🏼 Ordered late sunday night & received this morning! Extremely fast delivery, great customer service & products packaged well with good expiry dates too. Thank you so much for helping my pregnancy cravings
Reply from Continental Food Store
Hello Holly, we stole Santa's little helpers to help us pack our customer orders really fast! 😁 Thank you for the amazing review and kind words! 😍 We're glad we were able to help with the pregnancy cravings!! Wishing you all the best! 🫶🏼
Seen what I had been hinting for on the net..Fanta tropical in big bottle form so jumped straight on aswell as a few American cans of soft drinks ...Ordered dinnertime yesterday and within a hour it was being shipped and received it 2 o'clock this afternoon....If that's not 5 star service what is...Will definitely use again
Reply from Continental Food Store
Hi Steven, thank you for the 5 Star review, means the world to us!! 😍 Thank you for ordering from our family run store! We look forward to packing and shipping your next order! ❤️
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